Note fondée sur 945 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2019 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Good clean hotel
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Reception, Gestion de l’hôtel
We're glad to hear that you've enjoyed your stays with us. Thank you for your positive review and continued support.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Reasonably priced hotel close too the M5, clean some fittings are a bit dated, nothing close by if you didn't want to use the hotel bar/ food service.
Would use again
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Reception, Gestion de l’hôtel
Thank you for your review! We're glad to hear you found our hotel reasonably priced and clean. We appreciate your feedback about the dated fittings. We'll take this into consideration for future improvements. We hope you'll choose to stay with us again in the future
par un voyageur
Clean and tidy
Publié le 15 sept. 2024 sur HotelsA clean and tidy hotel, good value for money but not as good as the picture shows ! The tap in the bathroom was leaking but it did not get reported by me.
We were there for such a short time, the cleaner greeted us as she was passing the room as we left. Staff all fine. Not a place we would rush back to but served a purpose for us for one night. No electric charge points for EV’s. Pay extra for parking on site, 5GBP per 24 hours.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Reception, Gestion de l’hôtel
Thank you for your feedback. We're glad you found our hotel clean and tidy, and we appreciate your comments about the value for money. We apologize for the leaking tap. We'll take your suggestions regarding electric charging points and parking fees into consideration for future improvements. We hope you'll consider staying with us again in the future.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
I booked an executive room it was definitely not, there were 2 beds, a fridge ( very noisey ) no wifi that sets you back £7 per day if you manage to get on the site to pay the free code they gave me did not work.
They do not service the rooms and look at you gone out when you ask for a bottle of water to replenish the fridge.
That said the food is very reasonable and reasonabally priced plus theres a happy hour between 5-7
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Reception, Gestion de l’hôtel
Thank you for your feedback. We apologize for the discrepancy in your room and the technical issues you encountered. We'll investigate these matters and take steps to improve our services. We appreciate your positive comments about the food and happy hour.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Receptionist, Gestion de l’hôtel
Thank you for your review and are glad to hear you enjoyed your stay with us and hope to see you again soon, regards Reception Team.
par un voyageur
Issues with the booking system
Publié le 11 sept. 2024 sur HotelsThe hotel is great but there is an issue with the Hotels.com portal and the booking system of this hotel.
I have been using it for few month already and regardless which room you choose they always receive the booking as if you are booking a twin room rather than the one that you booked.
In some cases they can accommodate but other times they cannot and you end up having to stay in a different room to the one you booked.
Someone should look into it and amend it so they are both in line.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Reception, Gestion de l’hôtel
Thank you for your feedback! We apologize for the booking issue with Hotels.com. We'll investigate and work with them to ensure accurate bookings.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Rooms seriously need updating our bathroom was awful, bed uncomfortable and noisy springs
Steak sent back was like tough leather definitely not sirloin!
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Reception, Gestion de l’hôtel
Thank you for your feedback. We apologize for the condition of your room and the quality of the food. We'll take your comments into consideration for future improvements.
par un voyageur
A wonderful midweek break
Publié le 31 août 2024 sur HotelsAll the staff were excellent, Luke and Maria on reception and Leanne and Kaylee in house keeping really went the extra mile I’d definitely recommend this hotel and will stay here again 👍
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Reception, Gestion de l’hôtel
Thank you for your kind words! We appreciate your recommendation and look forward to welcoming you back in the future.Regards,
par un voyageur
Publié le 31 août 2024 sur Hotels
