Note fondée sur 960 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2019 sur Hotels
Accueil très sympathique, chambre confortable, calme et propre.
Points négatifs : pas de petit-déjeuner ni de micro-onde dans la chambre (mais un à disposition à la réception).
Commentaires de Gestion de l’hôtel
1 août 2019 par Dan, Gestion de l’hôtel
Thank you so much for your nice comments.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
It was awesome to be back before Winter. The pool was super nice and everything was well.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Brookings Inn Resort Management, Gestion de l’hôtel
Dear Daniela,Thank you so much for your review. We appreciate you being a loyal guest. We're thrilled to hear that your visit before winter was awesome and that you enjoyed the pool. We hope everything continues to be just as great for your future stays!Kind Regards,Brookings Inn Resort Management
par un voyageur
A really convenient and nice place to stay
Publié le 12 oct. 2024 sur HotelsWe didn’t need much so this location was an extremely reasonable rate for our needs. However, we were pleasantly surprised by the cleanliness and friendliness of this establishment. It was quiet, safe, and met our needs well. Although it didn’t have a microwave, it did have a very well working refrigerator tgat met our needs. It’s conveniently located so all our needs were met. The employees were polite, and very helpful. It was a really good stay and we will definitely be back. If you’re in town and need a decent, clean and safe place to stay, without a lot of frills , this is the perfect place. Looking forward to our next visit. Pet friendly as well.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Brookings Inn Resort Management, Gestion de l’hôtel
Dear Robert,Thank you for reviewing your stay at our hotel! We're delighted you found our location an extremely reasonable rate for your needs. It's lovely to know that you were pleasantly surprised by our establishment's cleanliness, friendliness, and safety. We’re glad the refrigerator met your needs, even though there wasn't a microwave. It’s great to hear that our employees were polite and helpful, contributing to your positive experience. We look forward to welcoming you back for your next visit, and we appreciate your recommendation for those seeking a clean and safe place to stay, especially for pet owners!Kind Regards,Brookings Inn Resort Management
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Booked two nights. Room 314. Had to leave in the middle of the night the second night because of bedbugs. Ended up in urgent care 2 days later due to strong allergic response to the over 40 bites on my body. Called horel and apology was made but no offer of reimbursement. I was traumatized by the experience and incurred a lot of extra cause to treat the bites, and clean my clothing and luggage. A year after my stay, I saw a Yelp review from a guest who also had a bad experience with same room. Obviously the hotel has not addressed the problem. Expedia should disassociate from this place.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Brookings Inn, Gestion de l’hôtel
Sorry about your perceived bug experience. We actually did have 2 different people come out and inspect the bed both from different exterminators and both parties agreed there were absolutely no bed bugs. The room was and bed were treated anyway as a precaution. You may want to blame another hotel you may have stayed at during your trip because it wasnt with us. Im sorry for you experience. We have had no other complaints about 314.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Location perfect to hike trails and enjoy the beaches of Brookings, Oregon.
The staff helpful and wonderful.!
Also close to Restaurants, Stores and bars.
Take a taxie if drinking!
Taxis drivers very helpful on great Restaurants for eating out. Wonderful people and great food.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Brookings Inn Resort Management, Gestion de l’hôtel
Dear Carla,Thank you for your fantastic review! We're delighted you enjoyed our perfect location for hiking trails and the beautiful beaches of Brookings, Oregon. Our team takes pride in providing helpful service, and we're glad to know you found our staff excellent. It's great to hear you explored the nearby restaurants, stores, and bars, and we appreciate your advice on taxi services for safe travel.Kind Regards,Brookings Inn Resort Management
par un voyageur
Summer trip
Publié le 27 sept. 2024 sur HotelsPerfect family friendly hotel.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Brookings Inn Resort Management, Gestion de l’hôtel
Dear Dianna,Thank you for your excellent review! We’re thrilled you found our hotel perfect for your family's summer trip. We always aim to provide a friendly and welcoming environment for guests of all ages. We look forward to hosting you and your family again soon!Kind Regards,Brookings Inn Resort Management
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Buildings in poor repair, no microwave in room ( one microwave for entire complex, in the office, only available when lobby open), hot tub inop, doors to pool inop, room door sticks, one hanger, poor lighting. I'll not be back.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Brookings Inn Resort Management, Gestion de l’hôtel
Dear Harry,Thank you for your feedback. I’m sorry to hear that your stay did not meet expectations. We’re currently addressing maintenance issues, and I apologize for the inconvenience with the hot tub, pool doors, and room amenities. Your comments about the room door and lighting will be passed to the management team for further review. We appreciate your input and hope you’ll reconsider staying with us.Sincerely,Brookings Inn Resort Management
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Brookings Inn Resort Management, Gestion de l’hôtel
Dear Robin,Thank you for leaving us a rating of your stay with us at Brookings Inn Resort. We work tirelessly to ensure our guests experience the best hospitality at Brookings Inn Resort. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Kind Regards,Brookings Inn Resort Management
par un voyageur de Coos Bay
Publié le 23 sept. 2024 sur Expedia
The place was clean and quiet. The one down side was the woman at the counter, most unfriendly person ever, she definitely does not like her job and dont want to be there. Wanted to check in 45 minutes earlyand was told they didnt have one room unkess i upgraded and paid more money. After so many hours in the jeep i didnt want to wait. I will not stay there again unless staff changes happen.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Brookings Inn Resort Management, Gestion de l’hôtel
Dear Brian,Thank you for your feedback. We’re glad you found the property clean and quiet, but I sincerely apologize for the service you received at the front desk. This is not the experience we aim to provide, and we’ll address this with our staff to ensure better service in the future. Your comments are important to us, and we hope you might reconsider staying with us again.Kind Regards,Brookings Inn Resort Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
There were ants in my room. No maid service done for second night there and they advertise a hot tub but they have no hot tub.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Brookings Inn Resort Management, Gestion de l’hôtel
Dear Lisa,Thank you for bringing these issues to our attention. We sincerely apologize for the ants in your room and the lack of maid service during your stay. Additionally, we regret that the hot tub was not available as advertised. Your feedback is crucial, and we will address these matters with our team to ensure improvements. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely,Brookings Inn Resort Management
