Note fondée sur 315 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2024 sur Expedia
the vent is super noisy
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Mike , Gestion de l’hôtel
"Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience caused by the noise from the vent. Your comments are valuable to us, and we will address this issue to ensure a more comfortable experience for our future guests.
par un voyageur
Average and not as clean as hoped.
Publié le 15 juill. 2024 sur HotelsAverage
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Mike , Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent experience fell short of expectations regarding cleanliness. Ensuring a comfortable and pristine environment for our guests is a top priority, and we regret any inconvenience caused.Your comments are valuable to us as they help highlight areas where we can improve. Please rest assured that we will address this matter with our housekeeping team to ensure that future guests do not encounter similar issues.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Price for summer rates is extremely high for no view and being more than walking distance to water. The price is right in line with a hotel directly on the water. Some rooms do not have AC and I felt it this last trip. Staff is friendly, property was clean.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Mike , Gestion de l’hôtel
Thank you for sharing your feedback with us. We appreciate your detailed review and are glad to hear that you found our staff friendly and the property clean during your stay.We understand your concerns regarding the pricing and amenities. While our rates are reflective of the peak summer season and comparable to waterfront hotels, we apologize if this did not meet your expectations. Regarding the AC, we apologize for any discomfort caused during your recent visit. Your feedback will be shared with our team to ensure we continue to improve our offerings.
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Mike , Gestion de l’hôtel
That's fantastic to hear! Thank you so much for your perfect rating. We're thrilled that you had such a great experience with us. If there's anything else we can do to make your next visit just as wonderful, please let us know!
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Mike , Gestion de l’hôtel
Thank you so much for your feedback and for rating us 8 out of 10! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your experience with us. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 24 juin 2024 sur Hotels
We arrived Wednesday afternoon checked in and went to our room! The office had an odor in it from the start. We put the sign on the door for Maid Service on Friday to hopefully get clean towels! We left around 8:00 in the morning and didn’t come back until after 4:00! As we were pulling in my husband said well the sign is still on the door. We went in and sure enough the pile of towels was still on the floor where we left them. Then later I had put on a pair of clean white socks to go somewhere and when we came back I took my shoes off. After walking around for about 10 mins in the room the bottom of my socks were black. There was something laying on the bathroom floor the entire time we were there. The TV remotes batteries had to get switched every 10 mins if you wanted to try and control the TV. Then got woken up at 4:00 Saturday morning from the people up above us. It was like they were jumping around up there. Not the way you want to be woken up on vacation. They will not get our business again if we ever go back to Brooking’s! They could benefit from sprucing up the older hotel then it might be worth the $131.00 a night. I paid less for a nicer room elsewhere in another city before we went here
par un voyageur
Publié le 14 juin 2024 sur Expedia
Everything is very old, but clean. Friendly staff, good price. I would stay there again
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Mike , Gestion de l’hôtel
Thank you for your feedback! We appreciate your positive comments about our friendly staff, cleanliness, and pricing. Your suggestion about the facilities being old is duly noted, and we'll look into ways to improve. We're glad to hear you would consider staying with us again, and we look forward to welcoming you back!
par un voyageur
Publié le 8 juin 2024 sur Expedia
par un voyageur
Publié le 6 juin 2024 sur Expedia
Loved it!
Commentaires de Gestion de l’hôtel
6 juin 2024 par Mike , Gestion de l’hôtel
Thank you so much for your wonderful review and for giving us a five out of five! We are thrilled to hear that you loved your stay with us. Your kind words motivate our team to continue delivering exceptional service. We look forward to welcoming you back soon!
par un voyageur
Publié le 30 mai 2024 sur Expedia
Mike was great and super helpful. Close to town and can walk to shopping, bars and restaurants.
Commentaires de Gestion de l’hôtel
4 juin 2024 par Mike , Gestion de l’hôtel
Thank you for your 5-star review! We're thrilled to hear that you found the front desk to be great and super helpful. It's wonderful that you enjoyed the convenient location, with shopping, bars, and restaurants all within walking distance. We look forward to welcoming you back soon!
