Note fondée sur 572 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Chloe Front Office Manager, Gestion de l’hôtel
Dear Claire, Thank you for choosing The Mangrove Hotel and for sharing your fantastic review. We hope to have the pleasure of welcoming you back in the not too distant future. Kind Regards,
par un voyageur
Great location
Publié le 29 juin 2024 sur HotelsGreat location. Great food. Perfect for stairway to the moon viewing
Commentaires de Gestion de l’hôtel
29 juin 2024 par Chloe Front Office Manager, Gestion de l’hôtel
Dear Janine, Thank you for choosing The Mangrove Hotel and for taking the time to leave your fantastic review. We are delighted to hear that you enjoyed our location, food and the Staircase viewing. You chose a great time to stay with us! Thanks again Janine and we hope to welcome you back soon
par un voyageur
Publié le 23 juin 2024 sur Expedia
The majority of staff were super helpful. The pool area could have been a little better maintained and more regularly cleaned. We would have been disappointed if we were looking for a resort style experience but we were happy with it being a good base from which to explore the area.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Chloe Front Office Manager, Gestion de l’hôtel
Dear Sarah, Thank you for staying with The Mangrove Hotel and for taking the time to leave your valuable feedback as without this we cannot improve. We appreciate your great feedback about our staff and we hope to have the opportunity to welcome you back on another occasion and exceed your expectations. Kind Regards
par un voyageur
Publié le 22 juin 2024 sur Wotif
A wonderful position overlooking Roebuck Bay. Food at the restaurant was very good . Bus out the front to take you around Broome and to Cable beach. They supply insect spray for the sandflies .
Commentaires de Gestion de l’hôtel
22 juin 2024 par Chloe Front Office Manager, Gestion de l’hôtel
Dear Nola,Thank you for choosing The Mangrove Hotel and for taking the time to leave your wonderful review. We are delighted to hear you enjoyed all aspects of our property. We hope to welcome you back soon.
par un voyageur
Bad service
Publié le 18 juin 2024 sur HotelsMy cruise only leaves in the afternoon. I requested a late check out and offered to pay for it. I am disabled. I was told a plumber is coming. I even offered to stay in my room while plumber was here. Answer was NO. Why could this plumber not have been rescheduled for another day?
Commentaires de Gestion de l’hôtel
20 juin 2024 par Chloe Front Office Manager, Gestion de l’hôtel
Dear Bridget,Thank you for choosing The Mangrove Hotel and for taking the time to share your valuable feedback. The Mangrove is the Embarkment point for many of the cruise operators. On these days we have a hospitality room available for all Cruise ship passengers to enjoy complimentary tea, coffee and light refreshments. Passengers are free to come and go from this room at leisure until the shuttle to the ship. We did indeed schedule a plumber to carry out upgrades to the Suite you were complimentary upgraded too, after our standard check out time of 10am. As discussed on the phone with you a late check out is a request and not something we can unfortunately accommodate for all our guests. We were able to delay the plumber for an hour and extend your check out to 11am after our discussion and we hope this made a positive impact on your stay. Thanks again Bridget for taking the time to leave your feedback.
par un voyageur
Publié le 5 juin 2024 sur Expedia
Lot of money for average quality rooms
Commentaires de Gestion de l’hôtel
5 juin 2024 par Chloe Front Office Manager, Gestion de l’hôtel
Dear Sandra, Thank you for choosing The Mangrove Hotel and for taking the time to share your valuable feedback as without this we cannot improve. We hope to welcome you back on another occasion and exceed your expectations. Kind Regards, Chloe Front Office Manager
par un voyageur
Beautiful place to relax
Publié le 1 juin 2024 sur HotelsThe hotel ground is nice with a lovely view of the bay. It was only 5 minutes walk to town. The room is spacious and had everything we needed. The beds were also comfortable. Services from all staff were very good.
Commentaires de Gestion de l’hôtel
2 juin 2024 par Chloe, Front Office Manager, Gestion de l’hôtel
Dear Pimjai,Thank you for choosing The Mangrove Hotel and for taking the time to leave your wonderful review. We appreciate your great feedback on our hotel grounds. We have a fantastic Maintenance team that take great pride in keeping the property looking amazing. We are glad to hear that our staff had a positive impact on your stay as Guest Experience is highly important to us. We hope to have the pleasure of welcoming you back in the not too distant future Pimjai. Thank you again
par un voyageur
Publié le 30 mai 2024 sur Expedia
Loved the outdoor dining and watching Staircase to the Moon from your own hotel!
Commentaires de Gestion de l’hôtel
1 juin 2024 par Chloe, Front Office Manager, Gestion de l’hôtel
Dear Bronwyn,Thank you for choosing to stay at The Mangrove Hotel and for taking the time to leave your wonderful review. We are delighted to hear that you enjoyed your stay with us. We are lucky to be one of the best places in Broome to see the Staircase and are glad you enjoyed our outdoor dining. We hope to welcome you back in the not too distant future.
par un voyageur
Publié le 17 mai 2024 sur Wotif
Lovely feel about the property, travelling as a single women I felt safe at all times. All staff were delightful.
Commentaires de Gestion de l’hôtel
25 mai 2024 par Chloe Front Office Manager, Gestion de l’hôtel
Dear Helen, Thank you for choosing The Mangrove Hotel and for taking the time to share your wonderful review. We are delighted to hear that you felt safe as a solo traveler. We appreciate your kind words about our fantastic team and hope to welcome you back soon.
par un voyageur
Publié le 7 mai 2024 sur Wotif
Loved the location and beautiful scenery.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Chloe Front Office Manager, Gestion de l’hôtel
Dear Deidre,Thank you for choosing The Mangrove Hotel and for taking the time to leave your great feedback. We appreciate your kind words regarding our beautiful scenery and location. We hope to welcome you back soon!
