Note fondée sur 483 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2019 par Laura christensen, Gestion de l’hôtel
Dear Frederic
Thank you for your kind review
Warm regards
Laura Christensen
General Manager
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par melissa, Gestion de l’hôtel
Thank you so much for the perfect rating! We’re delighted to hear you had a great experience and appreciate your positive feedback. We look forward to welcoming you back soon!
par un voyageur
Publié le 2 août 2024 sur Expedia
The staff (Rob) at reception was terrific. Very helpful!!!
Commentaires de Gestion de l’hôtel
22 août 2024 par Melissa, Gestion de l’hôtel
Thank you for your feedback! We’re thrilled to hear that Rob provided you with terrific service at reception. I’ll make sure to pass on your kind words to him. We look forward to your next visit!
par un voyageur
Publié le 22 juill. 2024 sur Wotif
Staff were fabulous and very helpful. Our room was a little tired. Needed blanket washed and a wall beside basin repainted. The toilet leaked at the back. Loved the outdoor shower! Amenities very good and comfortable. Location within walking distance to beach 20 min and great coffee shops.
Commentaires de Gestion de l’hôtel
22 août 2024 par Melissa, Gestion de l’hôtel
Thank you for your feedback! We’re glad you found our staff fabulous and enjoyed the outdoor shower and amenities. I’m sorry to hear about the issues with the room and will address them promptly. We appreciate your comments on our location and hope to provide you with an even better experience on your next visit.
par un voyageur
Publié le 18 juill. 2024 sur Wotif
Great tidy and helpful staff
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Melissa - General Manager, Gestion de l’hôtel
Dear Joanne,Thank you for your kind words. We're delighted to hear you found our staff helpful and the hotel tidy. Your positive feedback means a lot to us. We look forward to welcoming you back soon.
par un voyageur
Great location, customer service a little average
Publié le 9 juill. 2024 sur HotelsGreat location and well appointed space and kitchen, which was important to us. We were disappointed that they would not help us reconfigure the second bedroom and push the two single beds together. It only required an extra mattress protector and bottom sheet to make it work for our two single travellers so both could have a larger bed. In the end we just did it ourselves by swapping and changing the linen - it was really easy so they should have been able to accomodate this. We probably left the kitchen a lot cleaner than when we arrived. The shower being outdoors was a novelty surprise but meant we often came back inside with dirt/leaves on our feet.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Melissa - General Manager, Gestion de l’hôtel
Dear Susan,Thank you for your feedback. We're glad you enjoyed our great location and well-appointed space. We apologise for the inconvenience regarding the bed configuration and appreciate your understanding. We'll work on making such requests easier for our guests in the future. We also note your comments about the outdoor shower and will consider ways to improve this experience. Thank you for your valuable input, and we hope to welcome you back soon.
par un voyageur de Eumundi
Publié le 7 juin 2024 sur Expedia
The outdoor shower. This was unique to the property
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Melissa - General Manager, Gestion de l’hôtel
Thank you for your feedback. We're glad you enjoyed the unique feature of our outdoor shower. We appreciate your comments and hope to welcome you back for another stay soon.
par un voyageur
Publié le 1 juin 2024 sur Wotif
Spacious comfortable apartment with a lovely outdoor shower.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Melissa, Gestion de l’hôtel
Thank you for your wonderful feedback! We're delighted you enjoyed our spacious, comfortable apartment and the lovely outdoor shower. We hope to welcome you back soon.
par un voyageur
Publié le 24 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 juin 2024 par Melissa, Gestion de l’hôtel
Thank you for your rating and feedback. We're glad you enjoyed your stay. If you have any specific suggestions for how we can make your next visit even better, we'd love to hear them.
par un voyageur
Publié le 23 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2024 par Melissa, Gestion de l’hôtel
Thank you for your perfect rating! We're thrilled to hear you had an excellent stay with us. We look forward to welcoming you back in the future.
