Note fondée sur 488 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2019 par Laura christensen, Gestion de l’hôtel
Dear Frederic
Thank you for your kind review
Warm regards
Laura Christensen
General Manager
par un voyageur
Great for families
Publié le 5 oct. 2024 sur HotelsVery understanding and friendly staff. They weren’t angry about things my children had damaged
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Melissa - General Manager & The Frangipani Team, Gestion de l’hôtel
Thank you for your kind words! We're thrilled to hear that our staff made you feel comfortable and understood during your stay. Our team is always here to support our guests, and we appreciate your recognition of their friendly demeanor.We hope to welcome you and your family back soon!
par un voyageur
Publié le 3 oct. 2024 sur Wotif
Beautiful gardens.
Weekly cleaning - daily cleaning should be mandatory.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Melissa - General Manager & The Frangipani Team, Gestion de l’hôtel
Thank you for your feedback! We’re glad you enjoyed our beautiful gardens.We appreciate your suggestion regarding daily cleaning. Currently, we offer weekly cleaning as part of our sustainability efforts, but we’ll definitely consider your input as we strive to improve our guest experience.We hope to welcome you back soon!
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Great facilities - staff were very friendly and accommodating.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Melissa - General Manager & The Frangipani Team, Gestion de l’hôtel
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our facilities and found our staff to be friendly and accommodating. Your compliments motivate us to continue providing exceptional service.We look forward to welcoming you back soon!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Great stay! Rooms are tidy and clean. Bed is comfortable and staff are friendly
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Melissa - General Manager, Gestion de l’hôtel
Thank you for your lovely review! We’re thrilled to hear that you enjoyed your stay and found our rooms tidy and clean, the bed comfortable, and our staff friendly. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another great stay!
par un voyageur
Publié le 31 août 2024 sur Hotels
After reading some mixed reviews about Mantra Frangipani we were pleased to find all was good. We had a one bedroom apartment and it had absolutely everything we could need. The living area is spacious with a couch and TV, dining table, kitchenette with microwave and full sized fridge. The bedroom had a small desk area and large robe with a safe. The outdoor bathroom was fine and there is a basin/vanity, laundry (with washing machine), and toilet inside. Our room was clean and functional, nothing to complain about at all. There were two air-conditioners, one in the living area and one in the bedroom and both worked well. The staff at reception were friendly and helpful. The grounds were lovely with palms and mango trees everywhere, and the choice of two pools. We didn't have a car because we were doing a few day trips but it would definitely be useful and there is plenty of parking onsite. The bus stops outside the resort and does a loop around Broome and Cable Beach. The town is quite spread out and you could walk to some places but it was very hot while we were there. Taxis are a bit hit and miss but the reception staff gave us a number for a good one.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Melissa - General Manager, Gestion de l’hôtel
Thank you for sharing such a detailed and positive review! We're thrilled to hear that you had a comfortable stay and found everything you needed in our one-bedroom apartment. It's great to know our team was helpful and that you enjoyed our beautiful grounds and pools. We appreciate your feedback about transport and are glad our staff could assist you. We hope to welcome you back to Mantra Frangipani on your next visit to Broome!
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par melissa, Gestion de l’hôtel
Thank you so much for the perfect rating! We’re delighted to hear you had a great experience and appreciate your positive feedback. We look forward to welcoming you back soon!
par un voyageur
Publié le 2 août 2024 sur Expedia
The staff (Rob) at reception was terrific. Very helpful!!!
Commentaires de Gestion de l’hôtel
22 août 2024 par Melissa, Gestion de l’hôtel
Thank you for your feedback! We’re thrilled to hear that Rob provided you with terrific service at reception. I’ll make sure to pass on your kind words to him. We look forward to your next visit!
par un voyageur
Publié le 22 juill. 2024 sur Wotif
Staff were fabulous and very helpful. Our room was a little tired. Needed blanket washed and a wall beside basin repainted. The toilet leaked at the back. Loved the outdoor shower! Amenities very good and comfortable. Location within walking distance to beach 20 min and great coffee shops.
Commentaires de Gestion de l’hôtel
22 août 2024 par Melissa, Gestion de l’hôtel
Thank you for your feedback! We’re glad you found our staff fabulous and enjoyed the outdoor shower and amenities. I’m sorry to hear about the issues with the room and will address them promptly. We appreciate your comments on our location and hope to provide you with an even better experience on your next visit.
par un voyageur
Publié le 18 juill. 2024 sur Wotif
Great tidy and helpful staff
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Melissa - General Manager, Gestion de l’hôtel
Dear Joanne,Thank you for your kind words. We're delighted to hear you found our staff helpful and the hotel tidy. Your positive feedback means a lot to us. We look forward to welcoming you back soon.
