Note fondée sur 743 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Manu de France
Bon hôtel
Publié le 19 janv. 2014 sur HotelsBon hôtel et personnel très sympathique. A recommander
par un voyageur
Publié le 14 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Latisha Illarietti, Front Office Supervisor, Gestion de l’hôtel
Dear Lauren, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Latisha Illarietti, Front Office Supervisor.
par un voyageur
Good location for short stay
Publié le 5 juin 2024 sur HotelsRoom allocated was overall ok. However certain things just showed lack of care. Piece of wood behind the curtains. Kitchenette a little sticky. Fuse box cover broken and just simply left on the floor at the enter point of room. Old and small TVs. Nice fridge and comfy bed with plenty of pillows. Spacious bathroom. Shower head needs replacing. Safe not working, suspect needs new batteries. Staff friendly enough. One of the two swimming poolsnot in use. Nice pool area. Limited and boring dinner menu. No one was using it during my stay. Location very good.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Latisha Illarietti, Front Office Supervisor, Gestion de l’hôtel
Dear William, Thank you for taking the time to review your recent stay at Oaks Broome. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Latisha Illarietti, Front Office Supervisor.
par un voyageur
Publié le 3 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Latisha Illarietti, Front Office Supervisor, Gestion de l’hôtel
Dear J, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Latisha Illarietti, Front Office Supervisor.
par un voyageur
Publié le 1 juin 2024 sur Wotif
Spacious apartment with pool and restaurant
Near the beach
Commentaires de Gestion de l’hôtel
3 juin 2024 par Latisha Illarietti, Front Office Supervisor, Gestion de l’hôtel
Dear Adele, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Latisha Illarietti, Front Office Supervisor.
par un voyageur
Publié le 24 mai 2024 sur Expedia
Reasonably priced. Well positioned
Commentaires de Gestion de l’hôtel
3 juin 2024 par Latisha Illarietti, Front Office Supervisor, Gestion de l’hôtel
Dear Kathleen, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Latisha Illarietti, Front Office Supervisor.
par un voyageur
Publié le 9 mai 2024 sur Expedia
Great staff, easy parking, great breakfast
Commentaires de Gestion de l’hôtel
3 juin 2024 par Latisha Illarietti, Front Office Supervisor, Gestion de l’hôtel
Dear John, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Latisha Illarietti, Front Office Supervisor.
par un voyageur
Publié le 26 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Latisha Illarietti, Front Office Supervisor, Gestion de l’hôtel
Dear Daniel, Thank you for taking the time to review your recent stay at Oaks Broome. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Latisha Illarietti, Front Office Supervisor.
par un voyageur
Downgraded
Publié le 19 avr. 2024 sur HotelsCheck in is slow; arrived 1.45 and had to wait until 2pm to get the key. I had a 2pm meeting and the Oaks don't have meeting space or a work space for guests as most places used for business would have. I booked an executive suite and was given the accessible room for people with a disability - located next to the kitchen bins (stinky and ants) with no blind on the kitchen window, so light at night, and no shelf or benchspace in the bathroom - just a sink on the wall. The Oaks obviously don't value people with disability if this is the accommodation they offer them; by coincidence, I was in Broome working with disability services. Meals are average, and the menu is the same as it was last year. Wifi is terrible and the chair at the desk in the room is made of cane and the wrong height for working; this hotel does not cater for business guests at all. I am in Broome frequently for work, and have stayed at the Oaks multiple times before, but I won't be back. Poor service at reception, average food in the restaurant, no amenities for business travellers, and I didn't even get the room I paid for.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Latisha Illarietti, Front Office Supervisor, Gestion de l’hôtel
Dear Robyn, Thank you for taking the time to review your recent stay at Oaks Broome. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Latisha Illarietti, Front Office Supervisor.
par un voyageur de Bull Creek
Publié le 11 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 juin 2024 par Latisha Illarietti, Front Office Supervisor, Gestion de l’hôtel
Dear Dmitriy, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Latisha Illarietti, Front Office Supervisor.
