Note fondée sur 206 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Katie
Nice place
Publié le 9 déc. 2017 sur HotelsClean, great location, kitchen camp reeeeally too small and only 150mo free wifi
Commentaires de Gestion de l’hôtel
2 janv. 2018
Hi Katie,
Thanks for your feedback. It great to hear that you found our park clean and enjoyed the location. We will take your comments on board as we continue to make improvements to our park in future.
Kind regards
Ingenia Holidays
Guest Relations Team
par un voyageur
Publié le 16 sept. 2024 sur Wotif
Nice area
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Horrific. Do not ever stay here if you have an after hours check in, make sure you arrive during regular business hours while the regular customer service staff are working - do not arrive after hours. Their after hours phone does not work so if the staff forget to leave your key out you have no way of contacting anyone. We were left stranded and had no choice but to make enough noise that eventually an overnight care taker was woken up. The care taker abused and swore at us because I expressed I was angry and disappointed at the lack of professionalism and that not having the after hours phone connected wasn’t acceptable. She was extremely defensive and kept saying that the phone just cut in and out of service. Not a single bit of empathy which of course made me more angry. She didn’t deal with my being stern with her, instead of apologising she just told me to get f*** and refused to give us our key and told us to get the f*** off the property. It was extremely frightening. We contacted police because of how threatened we felt to advise them of the situation and what had happened. We ended up with no accommodation because we were so scared we quickly left, thankfully we have old friends in the area we went and stayed with.
Thank you to the reception staff the next day who were wonderful with promptly refunding us and apologising for the behaviour.
par un voyageur
Publié le 10 août 2024 sur Expedia
The cleanliness and safeness was a top priority having a small toddler. We all loved it. Can’t wait to come back.
Commentaires de Gestion de l’hôtel
27 août 2024 par Christine , Gestion de l’hôtel
Hi Leanne, thank you for taking the time to write a wonderful review for us. We're thrilled you had a great time. We hope to welcome you here again in the near future. Happy travels, Christine
par un voyageur
Publié le 8 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Nrma Broulee Holiday Park, Gestion de l’hôtel
Hi Stuart, thank you for your wonderful review. We're so glad you and your family enjoyed your stay with us, we look forward to welcoming you back soon. Happy travels, Nrma Broulee Holiday Park.
par un voyageur
Publié le 20 mai 2024 sur Wotif
We felt at home in this park. The staff are very helpful.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Nrma Broulee Holiday Park, Gestion de l’hôtel
Hi Rob, thank you for taking the time to write a wonderful review for us. We're thrilled you had a great time. We hope to welcome you here again in the near future. Happy travels Rob
par un voyageur
Publié le 6 mars 2024 sur Expedia
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Had a great stay. Great staff and facilities. Loved that we were notified by text when the ice cream truck was in the park. Loved the beach and pool.
par un voyageur
Publié le 19 janv. 2024 sur Wotif
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Lauren, Gestion de l’hôtel
Hi Svetlana,Thank you for providing your feedback after your recent stay at Broulee.We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience.Warm Regards,Ingenia Holidays Team
