Note fondée sur 585 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 sept. 2023 sur Expedia
Bruyant avec une wifi qui ne fonctionne pas et la chambre pas faite.
Très moyen
Commentaires de Gestion de l’hôtel
7 sept. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize for the issues you experienced during your stay, including the noise, Wi-Fi problems, and the lack of housekeeping service. Your feedback is essential, and we will take immediate action to address these concerns and improve our services. We appreciate your patience and hope to provide you with a better experience in the future.Sincerely,Hotel Manager
par un voyageur
Good hotel
Publié le 17 déc. 2018 sur HotelsReally nice hotel, clean, confortable.
Commentaires de Gestion de l’hôtel
25 janv. 2019 par Harvey, Gestion de l’hôtel
Thank you so much for taking time and reviewing us. We appreciate your feedback.
Recommandé
pour Tout le mondepar un voyageur
BON HOTEL DESSERVI PAR PERSONNEL PEU COMPETENT
Publié le 1 mars 2014 sur Expedia
Contre : FORMATION DES RECEPTIONNISTES
SANS MA VIGILANCE LA RECEPTIONNISTE VOULAIT ME FAIRE PAYER LA CHAMBRE
QUE J AVAIS DEJA REGLEE SUR EXPEDIA. APPAREMMENT L OPPOSITION A ETE FAIRE
TOUT DE SUITE MAIS C EST CONTRARIANT. 2 COUPLES DE FRANCAIS ONT EU LA JOIE
DE DECOUVRIR LA NOTE DE LA CHAMBRE SOUS LEUR PORTE ALORS QU EUX AUSSI
AVAIENT REGLE LA FACTURE EN PREPAYE.
SINON HOTEL TRES BIEN AINSI QUE P.DEJ COPIEUX
par un voyageur
Publié le 19 juin 2024 sur Hotels
Room is just ok but comfortable. Parking was limited due areas being taped off. Had to park next door at the Waffle House.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback and 8/10 rating. We're glad you found the room comfortable but apologize for the limited parking due to taped-off areas. We'll work on improving this situation. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager
par un voyageur de LaGrange
Publié le 18 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for your feedback and for choosing to stay with us. We're glad you enjoyed your time here. Your comments are valuable to us as we strive to improve. We hope to welcome you back for an even better experience next time."Sincerely, Hotel Manager
par un voyageur
WELCOMING!!
Publié le 16 juin 2024 sur HotelsWhen we were checking in an entire baseball team of 8 yrs old were also checking in. Brandy, the desk clerk, was professional, efficient, calm and very welcoming. She made the " first impression" a good one. A valuable employee for sure. I used to be in HR, she is a keeper.
Karen Goetz
Commentaires de Gestion de l’hôtel
17 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Karen,Thank you for your review and rating. We're delighted to hear that Brandy provided you with a welcoming and professional check-in experience despite the busy circumstances with the baseball team. We appreciate your kind words about her demeanor and efficiency. We will pass along your feedback to recognize her excellent service. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager
par un voyageur
Publié le 16 juin 2024
I like the location and quality of this hotel so it’s my choice when I’m in Lafayette. Normally, booking through Travelocity is a breeze but I’m a Wyndham honors member so I figured I’d call the hotel directly so I could earn points for my stay. The man I talked to was so rude and pushed so hard to charge me $60 more than using Travelocity that I filed a complaint with corporate.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tommy,Thank you for your feedback, and we apologize for the inconvenience you experienced during your booking process. We appreciate your loyalty and understanding of the hotel's quality and location. Your comments about the interaction with our staff have been noted, and we take your concerns seriously. We strive to provide excellent customer service, and we apologize if this was not reflected in your experience. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.Sincerely, Hotel Manager
par un voyageur de Arlington
Publié le 15 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Esmeralda, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 13 juin 2024 sur Expedia
Room was clean, comfortable, and quiet. Would stay here again if I’m in the area!
Commentaires de Gestion de l’hôtel
14 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Katie,Thank you for the 5-star rating and positive feedback! We're thrilled to hear that you found your room clean, comfortable, and quiet during your stay. We look forward to welcoming you back whenever you're in the area again. If there's anything else we can do to ensure your next stay is just as enjoyable, please let us know.Sincerely, Hotel Manager
par un voyageur
Publié le 12 juin 2024 sur Expedia
This property is disorganized, disrespectful, and filthy. Our room had not been appropriately turned over after the person who previously rented it checked out early. There were feces splashes (as if from diarrhea) on and in the toilet, surfaces had not been wiped down, and sheets had not been changed. When we informed front desk staff of this, she took photos and called the general manager. The general manager then stated that we were being picky, that the front desk staff is not authorized to provide us with a new room or give us a refund, and that if we didn’t like it we could leave. So we left! We (my partner, our 13 year old daughter, our 22 year old son, and me) traveled via car from Texas after retrieving our son from his discharge from the army. It was late and we were exhausted. The general manager's total disregard for us, our child, and our new veteran was appalling. Lastly, there were 2 additional room charges posted to my credit card directly after this, in addition to another $35 fee. Shortly after this event my credit card was flagged for a fraud alert from two unauthorized transactions made that night. The general manger made herself unattainable as she answered no calls from me or Expedia to rectify the issue. Beware!
Commentaires de Gestion de l’hôtel
14 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Samantha,I'm truly sorry to hear about your extremely disappointing experience at our property. Your description of the cleanliness issues and the unprofessional response from our manager is deeply concerning and not reflective of the standards we aim to uphold. We apologize for the inconvenience and frustration this situation caused during what should have been a special and memorable time for your family. We take your feedback seriously and will investigate these matters thoroughly to prevent a recurrence. Sincerely, Hotel Manager
