Note fondée sur 303 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Holiday Inn Brownsville Management Team, Gestion de l’hôtel
Mariela - we're glad you had a pleasant stay at Holiday Inn Brownsville. Looking forward to your next visit!
par un voyageur de Grand Prairie
Publié le 16 oct. 2024 sur Expedia
The front desk clerk never acknowledged us when we first walk in. She was extremely rude. When I asked her if there were any rooms available she said no we are full. I said im logged on my app and i show one. Brianna said no we dont have any rooms and went on to the next people. Once i returned to tell her I had a reservation she rolled her eyes and told me to wait. Once the resevation done she went on gave us a room that was dirty with a guest in it. Unbelievable so we went back told her and all she did was hand us another room. No apologies no nothing. Just hand us down another key and she went back to work. Holiday Inn is the worst place ever. Not to mention the elevators not working. Worse place ever.
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Holiday Inn Brownsville Management Team, Gestion de l’hôtel
Dear Anabel, We sincerely apologize for the inconvenience you encountered during your stay. This is not the level of service we strive to provide, and we are addressing these concerns with our team, including Brianna. We regret the issues with room allocation and the elevator, and we're committed to making improvements. Please contact us directly if you'd like to discuss your experience further. Your feedback is invaluable in helping us enhance our guest experience. Best, Holiday Inn Brownsville Management Team
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Holiday Inn Brownsville Management Team, Gestion de l’hôtel
Thank you for your wonderful review, Joaquin! We’re glad you had a pleasant stay and look forward to seeing you again at Holiday Inn Brownsville!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
The staff was very helpful
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Holiday Inn Brownsville Management Team, Gestion de l’hôtel
Thank you for your kind words, Jessica! We're thrilled to hear our staff was helpful during your visit. We strive to provide excellent service and appreciate your feedback. We look forward to welcoming you again soon!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Holiday Inn Brownsville Management Team, Gestion de l’hôtel
We're grateful for your review, Jose. It’s wonderful to know you had a good stay. Hope to see you back at Holiday Inn Brownsville!
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your feedback! It was a pleasure serving you, and we hope to see you again very soon.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
A/C and elevator not working. Room smelled like smoke.
Commentaires de Gestion de l’hôtel
3 janv. 2025 par Holiday Inn Brownsville Management Team, Gestion de l’hôtel
Dear Aaron, We sincerely apologize for the inconvenience you experienced with the A/C, elevator, and smoke odor in your room. Please know that your concerns are being addressed, and we are working to ensure a more pleasant stay for all our guests. We hope to have the opportunity to welcome you back for an improved experience.
par un voyageur
Publié le 30 août 2024 sur Expedia
everything was good
Commentaires de Gestion de l’hôtel
3 janv. 2025 par Holiday Inn Brownsville Management Team, Gestion de l’hôtel
Thank you for choosing Holiday Inn Brownsville! We're thrilled you enjoyed your stay and look forward to welcoming you back for more incredible experiences soon!
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 janv. 2025 par Holiday Inn Brownsville Management Team, Gestion de l’hôtel
We appreciate you choosing Holiday Inn Brownsville! Delighted to hear you loved your stay. We hope to see you again soon for another amazing visit!
par un voyageur de Spring
Publié le 19 août 2024 sur Expedia
Great stay, had a great night sleep.
Commentaires de Gestion de l’hôtel
3 janv. 2025 par Holiday Inn Brownsville Management Team, Gestion de l’hôtel
Thanks for choosing Holiday Inn Brownsville! We're so glad you enjoyed your stay and we look forward to your next amazing experience with us!
