Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,5 Service et personnel
2,8 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 déc. 2024
The property was poorly kept but the optioms in the area were good.
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Hello Richard.Thanks for your stay at our property. I have taken note of your feedback talking about what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience.Sincerely,Hotel Manager.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Tks
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mariano,Thank you.It is truly amazing to receive such positive feedback from you. Our team is excited to see your appreciation. We are happy to hear that you enjoyed the location and your stay. We eagerly look forward to welcoming you back again in the future.Sincerely,Hotel Manager
par un voyageur
Brownsville.
Publié le 3 oct. 2024 sur HotelsLast minute stay. Room was clean other than a cricket that I found and a few roaches.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Hello Mark,Thank you for the stay and the positive feedback. We will still work on improving on the suggested areas so that our guests get more value and satisfaction. I invite you to stay with us whenever you are in this area.Sincerely,Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
el peor lugar que me he hospedado en mi vida. super sucio y con el peor ambiente del mundo.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Estimado Yordanis,Lamento sinceramente su experiencia negativa en nuestro establecimiento. Estamos investigando activamente sus comentarios y tomaremos las medidas adecuadas lo antes posible. Espero que nos dé la oportunidad de solucionar su problema.Atentamente,Gerente del hotel
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Room smell bad, ugly, unconformable.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rene,We are really sorry for the inconveniences caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Older property but it is still a good deal, and the staff was helpful.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Nancy Y., Gestion de l’hôtel
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6
par un voyageur
Publié le 17 sept. 2024 sur Expedia
It was nice and quiet
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Hello Monica,Thank you so much for the stay and the overall appreciation.We are highly inspired by your comments.Guest satisfaction is a special reward for our team.We are privileged to have guests like you.Please visit us again.Sincerely,Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Toilet seat loose — kept pinching. The water pressure in shower was LOW. The pull-up on top of the water faucet kept leaking — taking away from the water pressure. The top lock on the door was coming off. The sink had black stuff in it. The room smelled mildewy. It had a lot of bugs, too.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cecilia,Thank you for bringing these issues to our attention. We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is crucial, and we are addressing the maintenance concerns and cleanliness issues you mentioned to ensure improvements are made. We appreciate your comments and hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely, Hotel Manager
par un voyageur de Phoenix
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Hello Max,Thank you for the stay and the feedback. I am confident that you had a great time looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our top priority. Please stay with us again.Sincerely,Hotel Manager.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The place is poorly maintained,it doesn’t need a renovation, it should be knocked down and never seen again.
Brownsville is a great town, but this hotel has a creepy unsafe vibe about it!
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Craig,Thank you for taking the time to tell us about your experience. I'm sorry you were disappointed. We will investigate your concerns and take all necessary actions.In future, we will make certain that our guests have a wonderful stay with us. Please give us another chance and return soon.Sincerely,Hotel Manager
