Note fondée sur 65 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,1 Service et personnel
2,6 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juin 2024 sur Expedia
Cancelled my reservation for "overbooking". I gave them 2nd chance and they did it again. They bump reservations for people coming to desk and paying cash for rooms.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Barbara, Gestion de l’hôtel
Sorry for the unpleasant experience you had with us! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara
par un voyageur
Publié le 10 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2024 par Joey, Gestion de l’hôtel
Hi, Perla! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Joey
par un voyageur
Denied a room to elderly Grandparents.
Publié le 3 mai 2024 sur HotelsArrived with a copy of my confirmed reservation at approximately 7:00 to 7:30pm. Fully paid for at the time of our online reservation, which I had a copy with me. I was denied the room. I was told it was cancelled. NOT TRUE. My husband and I are of a certain age. We had just driven 550 miles that day. We just wanted a bed, before we completed our 1160 mile trip the next day.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Eva, Gestion de l’hôtel
Apologies for the inconvenience caused, Guest! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Eva
par un voyageur
Publié le 29 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juin 2024 par Lisa, Gestion de l’hôtel
Hi, Misty! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
par un voyageur
Horrible
Publié le 10 avr. 2024 sur HotelsI arrived on location to check-in ~ Was told by property manager that my reservation had been canceled. I never received any kind of noticed that my reservation was canceled from hotels.com or anyone. My booking was still showing my reservation was still active on the app. I was supposed to pay upon arrival in the amt of $188 for 2 night stay. Instead the property manager stated my reservation had been canceled,but they could still accommodate me with another room,but i was charged $265 for the accommodation. The room was filthy! TV didnt work,and there were items left in shower. Broom and dusk pan was also left in room. Refrigerator not work..dusty furniture along with a film of some sort on windows and glass.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Ammy, Gestion de l’hôtel
Apologies for the problems you had faced, Cathy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
par un voyageur
Publié le 22 mars 2024 sur Expedia
Absolutely the worst place I’ve ever been.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Ammy, Gestion de l’hôtel
We are extremely sorry to know this, Barry! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.
par un voyageur
Publié le 20 mars 2024 sur Expedia
They acknowledged I had a confirmed reservation through Expedia, but when I arrived at 7:00 PM they said there were no rooms available and that my reservation had been canceled that morning because they “didn’t have any rooms” and that they couldn’t contact me because they don’t get contact info from Expedia. Terrible, terrible, terrible, didn’t even apologize - don’t trust- stay away from this place!!!
Commentaires de Gestion de l’hôtel
2 mai 2024 par Ammy, Gestion de l’hôtel
Apologies for the problems you had faced, Fred! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
par un voyageur
Publié le 18 mars 2024 sur Expedia
Got to the property to be told my booking was supposedly canceled but there was nothing on my end through Expedia, and I had already paid with no refund either. The guy that the front desk said he had no rooms and my reservation was canceled and I should have my money back. But then I showed him it wasn’t canceled on my side.. he then proceeds to tell me he can show me one room he has and walks me to the room. It’s the exact room that I had booked, yet I was supposedly canceled.. the property only had this one room on the property that had a jacuzzi tub in the room.. he then says I could have this room but it would be $145 cash. I said why do I need to pay cash when this is the room I booked and I paid only $116 for it. He said 145 cash because my listing is canceled and their card machines and everything is apparently broke… I contacted Expedia to let them know what was going on and got my refund. Seeing as I was 5 hrs from home and all other hotels were actually booked I talked the guy down on the room and paid cash, but not until I made sure I got my refund from initial payment… the room was gross and dirty, exposed wires from lighting above the sink, the jacuzzi had the controls ripped out of it so it didn’t work. Their pool was now a concrete slab, two of the 3 lights in the room didn’t work. It reaked of cigarette smoke even though it was a non smoking room. Just awful.. place is super shady and just gross! Will never stay here again
Commentaires de Gestion de l’hôtel
2 mai 2024 par Ammy, Gestion de l’hôtel
Hi, Kathryn! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.
par un voyageur
Publié le 9 févr. 2024 sur Expedia
TERRIBLE.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Ammy, Gestion de l’hôtel
Hi, Brooke! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
par un voyageur
Room cancelled at arrival
Publié le 11 janv. 2024 sur HotelsWe booked the motel a month in advance.
four days before checking in I received an email confirmation from the motel and a "how's your trip going" email from Hotels.com. The day before our stay I was texted about a refund with no explanation. When we arrived at the motel I was told our reservation was cancelled because they had weekly reservations and no rooms were left for us. The day after our supposed stay I received an email asking about our stay! After seeing what the property looked like, I am almost they cancelled. The motel looks like it is geared mostly for weekly construction workers. Rebooking another motel at the last minute cost me more.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Joey, Gestion de l’hôtel
Sincere apologies, Edward! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
