Note fondée sur 199 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Fine in some ways not fine in others
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Anthony, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Natalie #Team6
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Vvb
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Gilberto, Thank you for your feedback. We regret that your experience fell short of your expectations. Your satisfaction is important to us, and we would love to learn more about your stay to ensure we can improve. Please do not hesitate to contact us with any further comments or concerns. Natalie #team6
par un voyageur
Publié le 30 août 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler,Thank you for the perfect rating!! Maz K.#Team6
par un voyageur
Publié le 29 août 2024 sur Expedia
Me gustó hospedarme en studio 6 , todo muy bien 👍
Commentaires de Gestion de l’hôtel
29 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Laura, We appreciate for your kind words and positive feedback! Your satisfaction is our top priority and knowing that we succeeded in providing you with a wonderful experience means a lot to us. We truly value your feedback and appreciate you sharing your experience with us. We cannot wait to welcome you back soon for another visit.Kaur J. #team6
par un voyageur
Publié le 16 août 2024 sur Expedia
Descuidado tiene ka opcion de concineta pero la cafetera no la limpian, el microhondas fallo y el aire acondicionado no funciono tuvieron que cambiarnos de cuarto
Commentaires de Gestion de l’hôtel
22 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jose, We appreciate you taking the time to share your feedback with us. Your concerns are important to us, and we take all guest experiences seriously. Your business is valuable to us, and we are committed to making your next visit even more enjoyable. Please don't hesitate to return and stay with us again, as we look forward to the opportunity to serve you. Natalie #Team6
par un voyageur
Roachless
Publié le 13 août 2024 sur HotelsNice, Brownsville is humid so you'll see small roaches. More fumigation needed.
Commentaires de Gestion de l’hôtel
20 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler,We are already looking forward to your next visit, and we are determined to make it just as enjoyable as the last. If there is anything else we can do to enhance your next stay, please do not hesitate to reach out. Your satisfaction is our top priority. Maz K.#Team6
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your fantastic review and for awarding us with a 10-star rating! Knowing that you had such a positive experience at our location truly delights us. Your feedback is incredibly valuable to us and serves as a driving force to consistently deliver top-notch service. If you have any additional comments or if there is anything else that we can assist you with, please feel free to get in touch. Thank you once again for your support!
par un voyageur
Medium rare
Publié le 11 août 2024 sur HotelsWell, as we arrived everything looked perfect, later that day our restroom was locked, and there was no one to open it, frontdesk changed our room, which I'm glad. As we areived to the new room, it was flooded, rhe air conditioner was faulty, they gave us another room, here is my big disappointment, the room had many roaches.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
I'm sorry that you didn't have a great stay. Thank you for letting me know about the issues you encountered. I will speak to my staff and let them know about your experience. Again I'm sorry, and hope that you will give us another opportunity to better serve you in the near future.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Nancy Y., Gestion de l’hôtel
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Bed skirt was dingy. Underneath the bed was dirty as well. Lime built up around bathroom faucet made it difficult to turn on. Bathroom door needs adjusting. Woke up everyone in the hotel each time we opened and closed it. Flat pillows and flat old beds. Worse stay I’ve had. Staff was professional but not friendly or seemed to want to be there.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Laura, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations.We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly.Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers.Thank you for your understanding.Natalie #Team6
