Note fondée sur 185 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juill. 2024 sur Hotels
par un voyageur
Publié le 1 juill. 2024 sur Hotels
par un voyageur
Publié le 23 juin 2024 sur Expedia
It was quite
Commentaires de Gestion de l’hôtel
24 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Rachel,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 22 juin 2024 sur Expedia
The manager wouldn’t refund me my money back and I didn’t even stay there. There was poop in the toilet. Dust everywhere and food on the stove and a mildew smell.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Deja,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur
Publié le 17 juin 2024 sur Expedia
There was mold in the room, roaches, toilet was leaking all over the bathroom, shower didn’t have warm water, and some of the lights in the room even stopped working. The hallways had no ac and the bedroom ac was weak and it was hot and muggy in the room. There were homeless people in the parking lot that were very persistent about not leaving us alone. All of that and the rooms are still overpriced?? Cant even say you get what you pay for because what even was that?
Commentaires de Gestion de l’hôtel
18 juin 2024 par General Manager, Gestion de l’hôtel
Thank you for your review. I wish you had mentioned that you were having issues in the room. The only thing I found on our log book is that you didn't want housekeeping services. As for the homeless, we have reported to Brownsville P.D.. They do come and ask them to leave the property. But its beyond our control. I'm sorry for the issues you encountered. I do advise you, if you are having issues in the room don't hesitate to let the front desk person know. We will move you to another room. Again, thank you for your review.
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your generous review! It really makes our day. Your satisfaction means the world to us, and we are overjoyed to have met your expectations. If you know of anyone who might be travelling in our area and needs a place to stay, please feel free to spread the word. We cannot wait to have the opportunity to serve you again and surpass your expectations in the future!
par un voyageur
Publié le 11 juin 2024 sur Expedia
Pet friendly. Staff friendly and accommodating.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Elizabeth,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6
par un voyageur
Publié le 9 juin 2024 sur Hotels
Roach infestation . Felt like bacteria was everywhere in their
Commentaires de Gestion de l’hôtel
11 juin 2024 par General Manager, Gestion de l’hôtel
I would like to know a bit more. What room were you in? I could not find any one registered with this name. If you could take some time out of your busy schedule to let me know what room it was. This will help to take care of the issue.
par un voyageur
Publié le 20 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2024 par General Manager, Gestion de l’hôtel
I'm sorry you were not happy with your stay. I would like to know what room and what issues you had during your stay. Please let me know if you let the front desk person know about the issues. This would help make your future stay a better one. I apologize for the issues you had.
par un voyageur
Publié le 9 mai 2024 sur Expedia
Room was to dirty, there is a lot of homeless wondering through the spot. I also booked a non smoking room and smelled a lot like smoke. Never again
Commentaires de Gestion de l’hôtel
10 mai 2024 par General Manager, Gestion de l’hôtel
I apologize for that issue. We were able to move you to another room. As for the homeless wondering around the area, we have no control over that issue. We call the police but there is really nothing they can do. I apologize and hope you will give us another opportunity to better service you in the near future.
