Note fondée sur 73 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,1 Service et personnel
5,0 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
Probably one of the most thought out facilities for comfort of the guests. Outstanding design, food. One can see customer service is a priority with this lovely operation. The best, I will search for this hotel line in future travels. Pure comfort!
Commentaires de Gestion de l’hôtel
20 août 2024 par Management - Falkensteiner Hotel Kronplatz, Gestion de l’hôtel
Dear Kevin,Thank you so much for your kind words and for your 5-star rating! We’re thrilled to hear that you enjoyed the design, food, and overall comfort during your stay with us. It’s wonderful to know that our commitment to customer service made such a positive impression on you. We look forward to welcoming you back to Falkensteiner Hotels in the future and providing you with more memorable experiences.With kind regards,Management - Falkensteiner Hotel Kronplatz#welcomehome
par un voyageur
Publié le 23 juill. 2024 sur Expedia
We had a very good time at Falkensteiner Kronplatz. Very stylish and modern, and with very interesting architecture. Spotlessly clean and well maintained. Nice sports pool. Good location near Kronplatz ski lift, just outside of Bruneck. Lots to explore in the vicinity. We visited in summer, so think hiking, rafting, mountain lakes, etc.
However, we weren't impressed with the fact that the rooftop pool was adults only as this wasn't clear from property details before we booked. Also, the evening "gourmet half board" was very fussy, and service was very, very inconsistent. Not at 5* level.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Management - Falkensteiner Hotel Kronplatz, Gestion de l’hôtel
Dear Nina, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the stylish design, cleanliness, and location of our hotel. We apologize for any confusion regarding the rooftop pool’s age restrictions and are sorry to hear that the gourmet half board and service did not meet your expectations. Your comments are invaluable, and we will address these concerns to improve our guest experience. We would be delighted to welcome you back to Kronplatz!
par un voyageur
Amazing
Publié le 21 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
29 juill. 2024 par Management - Falkensteiner Hotel Kronplatz, Gestion de l’hôtel
Dear Timothy, Thank you very much for your amazing rating!We’re thrilled to hear you had an amazingc stay. We would be delighted to welcome you back to Kronplatz!
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Overall a great hotel with nice clean amenities and great style. The only point that pulls down the experience is service in the restaurant and bar. This is not on 5* level, as not really proactive and in some cases chaotic. Empty plates remain forever on the tables, waiters looking in the room but apparently don‘t see or proactively approach the table. In the bar area the menu is handed out to the table but then nobody is showing up for taking the order so you need to go to the bar yourself to receive any drinks. That unfortunately impacts the overall experience with this great facility.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Management - Falkensteiner Hotel Kronplatz, Gestion de l’hôtel
Dear Frederik, Thank you very much for your 5-star rating and for sharing your feedback! We’re pleased to hear that you enjoyed the hotel's amenities and style. However, we’re sorry to learn that our restaurant and bar service did not meet your expectations. We appreciate your insights and hope to have the opportunity to offer you a better experience in the future. We would be delighted to welcome you back to Kronplatz! #welcomehome
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Management - Falkensteiner Hotel Kronplatz, Gestion de l’hôtel
Dear Oleg, Thank you very much for your 5-star rating!We would be delighted to welcome you back to Kronplatz! #welcomehome
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Management - Falkensteiner Hotel Kronplatz, Gestion de l’hôtel
Dear Amelia, Thank you for your good feedback. We’re glad you enjoyed your stay and appreciate your rating. We would be delighted to welcome you back to Kronplatz!
par un voyageur
Publié le 28 juin 2024 sur Hotels
Esperienza nel complesso positiva, i camerieri sopratutto giuseppe, lara e daniela hanno una menzione particolare per la loro gentilezza e disponibilità. Unica pecca il costo elevato dell'acqua che dovrebbe essere un bene primario
Commentaires de Gestion de l’hôtel
28 juin 2024 par Management - Falkensteiner Hotel Kronplatz, Gestion de l’hôtel
Gentile Giovanni,Grazie per il suo feedback positivo sulla sua esperienza presso di noi. Siamo lieti che abbia avuto una buona esperienza. Apprezziamo molto il riconoscimento per la gentilezza e la disponibilità dei nostri camerieri, Giuseppe, Lara e Daniela. Speriamo di poterla accogliere nuovamente in futuro.Cordiali saluti,Management - Falkensteiner Hotel Kronplatz
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2024 par Management - Falkensteiner Hotel Kronplatz, Gestion de l’hôtel
Dear Arthur,Thank you for your 8 out of 10 rating!We look forward to welcoming you back to Kronplatz soon!With kind regardsManagement - Falkensteiner Hotel Kronplatz
par un voyageur
Publié le 18 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2024 par Management - Falkensteiner Hotel Kronplatz, Gestion de l’hôtel
Dear Tadas,Thank you very much for your 10 out of 10 rating!We look forward to welcoming you back to Kronplatz soon!With kind regardsManagement - Falkensteiner Hotel Kronplatz#welcomehome
par un voyageur de Cervignano UD
Publié le 2 juin 2024 sur Expedia
An overall great hotel, in a quiet suburb of Brunico, walking distance to the Kronplatz gondola.
Well appointed rooms, excellent food for both breakfast and dinner and a spa that covers three floors (with two swimming pool).
Commentaires de Gestion de l’hôtel
28 juin 2024 par Management - Falkensteiner Hotel Kronplatz, Gestion de l’hôtel
Dear Riccardo,Thank you for your positive review! We're delighted to hear that you found our hotel to be overall great, located in a quiet suburb of Brunico and within walking distance to the Kronplatz gondola. It's fantastic that you enjoyed our well-appointed rooms, excellent food for both breakfast and dinner, and our expansive spa facilities covering three floors with two swimming pools.We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Best regards,Management - Falkensteiner Hotel Kronplatz
