Note fondée sur 851 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Chambre 108 , lit vieillot mais confortable .
Chambre de bain parfaite
Aucune odeur et ils ont respecter le prix afficher sur expedia
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Stéphanie,Thank you for your feedback! We're glad to hear that you found the bed in Room 108 comfortable and the bathroom perfect. It's great to know there was no smell and that we respected the price displayed on Expedia. We appreciate your review and look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
Dirty, 2 cockroach found in rooom, smell weird
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear David,We sincerely apologize for the cleanliness issues you experienced during your stay, as well as the presence of pests in your room. This is not the standard of cleanliness we strive to maintain, and we take your feedback seriously. We will address these issues immediately with our housekeeping and pest control teams to ensure they are resolved. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 22 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Denis,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager
par un voyageur
Publié le 18 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 mars 2023 par Hotel Manager, Gestion de l’hôtel
Dear Carole,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve on to earn a 5-star review on your next stay. Sincerely, Hotel Manager
par un voyageur
Publié le 14 mars 2022 sur Expedia
Pas vraiment un déjeuner la distributrice de jus fonctionnait pas il avait du café et des petites brioches bas de gamme
par Michel
Publié le 28 oct. 2014 sur Hotels
par un voyageur
Publié le 13 oct. 2024
Dirty dilapidated blood staibs on pillow sheets yellow
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Laurin,We take cleanliness very seriously, and your comments regarding the condition of the bedding are concerning. We will investigate this matter thoroughly to ensure that our standards are upheld. Your feedback is crucial in helping us improve, and we appreciate you sharing your experience.Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jose,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager
par un voyageur de Albany
Publié le 22 sept. 2024 sur Expedia
Roaches crawling all over the floor
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Michaelle,We are deeply sorry for your experience. Please know that we take cleanliness and pest control very seriously. Our hotel undergoes routine pest control, and this seems to be an isolated incident, which we will address immediately. We have strict cleaning protocols in place and will ensure our team takes further action to prevent this from happening again. We hope you’ll reconsider staying with us in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Robert,Thank you for the perfect 10/10 rating! We're so glad you had an excellent stay. We hope to see you again soon!Sincerely, Hotel Manager
