First, the rooms were prefect, except that the coffee bar needed napkins. However, this fact is offset by what is in actually a very steep, narrow staircase. Do not stay here if you are not in very good shape. We booked 2 rooms and stayed 2 nights. Second, someone should have been there to help with bags given the stair issue, We received an email the night before giving us the code to the door, a notice that keys would be in our rooms, and notice that they/he hoped to see us the next morning at breakfast. The key wasn't in my aunt's room. I emailed the owner, who ran over another key to her room and left without meeting us both or going over terms of stay. The owners were not there the next morning for breakfast. Third, the owners never showed up to deal with paperwork or payment. We had tickets on the 6:30 a.m. train, so we left at 5:30 a.m. I assumed they would charge my card, but instead received a message stating that even though we had left in the night, we still had to pay - as if we skipped out on our bill! I explained the situation and he insisted that we pay the amount directly into his bank account, which was a bit difficult given that we were traveling at the time. To be clear, if we had been able to meet with the owner(s), much of this could have been avoided. In summary, rooms are great, but difficult to access and customer service virtually non-existent.