Note fondée sur 72 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Très bien hôtel
J'aime 👌👌👌👌
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Cardo Brussels Operations Team, Gestion de l’hôtel
Cher Émile,Merci de partager votre expérience avec nous.Nous sommes ravis que les aménagements de nos chambres aient répondu à vos attentes et que vous ayez apprécié leur équipement, conçu pour offrir confort et bien-être.Au plaisir de vous revoir,Cardo Brussels Operations Team
par un voyageur
Publié le 30 août 2024 sur Hotels
Très bien placé , superbe chambre avec tous les équipements nécessaires
Parking à côté ainsi, station de métro devant
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Cardo Brussels Operations Team, Gestion de l’hôtel
Cher Serge,Merci de partager votre expérience avec nous.Nous sommes ravis que vous ayez apprécié la qualité et l'équipement de nos chambres, conçues pour offrir confort et modernité. Il est également gratifiant de lire que notre emplacement à proximité du parking et de la station de métro a facilité vos déplacements lors de votre séjour. La propreté est une priorité absolue pour nous, et votre satisfaction à cet égard reflète notre engagement envers des standards élevés.Au plaisir de vous revoir,Cardo Brussels Operations Team
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Cardo Brussels Operations Team, Gestion de l’hôtel
Beste Marieke,Hartelijk dank voor uw beoordeling!Wat leuk dat u een aangenaam verblijf had bij ons en dat u tevreden was met onze bediening en uw kamer.Een volgende keer staan we met plezier weer voor u klaar.Vriendelijke groet,Cardo Brussels Operations Team
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Cardo Brussels Operations Team, Gestion de l’hôtel
Cher Alexandre,Merci de partager votre expérience avec nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir,Cardo Brussels Operations Team
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Cardo Brussels Operations Team, Gestion de l’hôtel
Chère Louise,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous espérons avoir le plaisir de vous recevoir une fois encore pour une expérience toujours de qualité. Cordialement,Cardo Brussels Operations Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Very friendly and helpful staff. They definitely went above and beyond to look after us during our stay.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Cardo Brussels Operations Team, Gestion de l’hôtel
Dear Mohammad,We thank you for your kind review.We're thrilled to hear that our team's dedicated service contributed to your memorable stay. Your commendation of the impeccable cleanliness of our rooms reflects our commitment to excellence in every aspect of our guests' comfort. It is gratifying to know that our hotel's condition met your expectations, showcasing our drive to maintain a pristine environment. The high standards we set for room amenities are designed to enhance your stay, and your satisfaction in this area is truly rewarding for us.The entire team look forward to welcoming you back on a future visit.Kind regards,Cardo Brussels Operations Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Great property, recently remodeled. Unfortunately Expedia or the hotel chain sent emails indicating the spa and pool were available when in fact they won’t be done until next month. Parking was hellish. Once it was located, trying to find the way back into the hotel was a maze. Shout out to the amazing staff who were beyond helpful and friendly though.
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Cardo Brussels Operations Team, Gestion de l’hôtel
Dear Claire, We would like to thank you for this review about your recent experience in our hotel.It's wonderful to hear that our staff made a great impression with their helpfulness and friendliness. Your commendation of our newly remodeled property is greatly appreciated, and we are delighted that the cleanliness of your room met your high standards. We regret any confusion regarding the availability of our spa and pool facilities; please note that they opened in October 2024, as stated in our communications. We acknowledge the challenges you faced with parking and navigation within the hotel and are looking into ways to improve the signage for a more intuitive guest experience.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Cardo Brussels Operations Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Cardo Brussels Operations Team, Gestion de l’hôtel
Dear Frida, Thank you very much for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Cardo Brussels Operations Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
We have stayed here twice and both times were pretty nice, but we did have some issues with the rooms. On our first stay we had two rooms and one of them had a TERRIBLE smell from the bathroom. We called and asked for someone to come and take a look but no one ever came. I also asked for the room to be cleaned each day we were there (using the tablet and the little button near the door) but no one ever cleaned it during the 3 day stay.
On our second stay we were put in a room that had no AC and was extremely hot. We kept lowering the temp but it would just turn back up on its own and run the heater. Someone came to fix it but could not so they moved us to a new room. The second room also had a bad smelling bathroom and the door handle on the bathroom door was completely broken. We didn't want to move again so we just dealt with it.
The great things about this place were the location (easy to walk to the grand place and more), lots of dining options near by, great breakfast, really nice and modern gym, good views, fun vibe in the bar, and AWESOME staff. Every person we interacted with was super friendly and helpful and kind. I wish the quality of the rooms matched the quality of the staff!
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Cardo Brussels Operations Team, Gestion de l’hôtel
Dear Brooke, We would like to thank you for this review about your recent experience in our hotel.It's heartening to hear that our strategic location, diverse dining options, quality breakfast, state-of-the-art gym, and stunning views contributed positively to your stay. We are especially proud that our dedicated staff left such a wonderful impression with their friendly and helpful service.We regret to hear about the challenges you faced with the room's air conditioning and bathroom odors. Please rest assured that our team is committed to maintaining high standards of cleanliness and guest comfort, including the availability of daily housekeeping and functional in-room amenities as outlined in our hotel's features. We apologize for any inconvenience these issues may have caused during your visit.We are delighted that the vibrant atmosphere of our bar and the overall modern vibe of our hotel resonated so well with you.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Cardo Brussels Operations Team
par un voyageur
Publié le 19 sept. 2024 sur Hotels
I was blown away with the entire experience. The room was beautiful, comfortable, and modern beyond my expectations. The staff was always helpful and courteous. I was truly sad to leave. I will definitely stay here again!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Cardo Brussels Operations Team, Gestion de l’hôtel
Dear Gabriel, Thank you very much for this kind review of your recent stay.We are delighted that you were blown away by your stay at our hotel. Our team takes great pride in providing beautiful, comfortable, and modern rooms, and we're thrilled that your accommodations exceeded your expectations. The positive feedback about our staff's helpfulness and courtesy is truly appreciated.It's wonderful to hear that you are already planning to return. We strive to create memorable experiences for all our guests, and we're pleased that we succeeded in making your stay exceptional.We look forward to seeing you again soon.Best regards,Cardo Brussels Operations Team
