Ratings based on 576 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024 on Expedia
Comment from Hotel Management
Sep. 14, 2024 by Hotel Team, Hotel Management
Dear Thomas,Thank you for staying in our hotel. We hope we had met your expectation and overall you had a pleasant stay.Kind Regards,
by A traveller
Posted Aug. 23, 2024 on Expedia
Very nice place for a couple busy area nightlife going on all night
Comment from Hotel Management
Aug. 24, 2024 by Hotel Team, Hotel Management
Dear Jose,Than you for your positive review and perfect rating. We are delighted to know that you had a wonderful stay with us. Hope to see you again soon.
by A traveller
Great stay
Posted Aug. 15, 2024 on HotelsThe hotel staff were very nice and friendly. The location is very convenient and near many good restaurants. My room was quiet and clean. Overall, it was a great experience. Would definitely come back!
Comment from Hotel Management
Aug. 24, 2024 by Hotel Team, Hotel Management
Dear Scott,Thank you for taking the time to leave us a positive review. We are very pleased to know that your expectations were met and that overall you had a pleasant stay with us. We can't wait to host you again.
by A traveller
Posted Aug. 13, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Hotel Team, Hotel Management
Dear Meg,Thank you for your perfect rating. We hope to see you again in the future.
by A traveller
Posted Jul. 31, 2024 on Expedia
The room was clean and staff friendly. Thanks Susie for her recommendations of things to do. The breakfast buffet was excellent!!! The only thing if you have a room on the 4th floor and it is over 80 degrees you may find the room a little bit warm even though you can open the windows. There is air condition and a fan.
Comment from Hotel Management
Sep. 14, 2024 by Hotel Team, Hotel Management
Dear Gretchen,Thank you for liking our room, the friendliness of our staff and our breakfast. We are sorry to hear that you find the room still a bit warm despite having an air conditioner and a fan. Kind Regards,
by A traveller
Posted Jul. 24, 2024 on Hotels
Comment from Hotel Management
Sep. 14, 2024 by Hotel Team, Hotel Management
Dear Valued Guest,Thank your for choosing our hotel during your holiday in Brussels. We hope you had a wonderful stay. Kind Regards,
by A traveller
Loved it!
Posted Jul. 24, 2024 on HotelsEveryone was super friendly and nice I really liked my room. It was super cozy and modern. I would stay here again.
Comment from Hotel Management
Jul. 28, 2024 by Hotel Team, Hotel Management
Dear Michael Steven,Thank you very much for your positive comments and perfect rating. We were pleased to know you had an enjoyable stay with us. We can't wait to welcome you back in the future.Kind Regards,
by A traveller
Posted Jul. 23, 2024 on Expedia
Comment from Hotel Management
Jul. 28, 2024 by Hotel Team, Hotel Management
Dear Jude,We thank you for your perfect rating. We are pleased to know that we met your expectations. Hope to see you again.
by A traveller
Posted Jul. 22, 2024 on Expedia
Folks at reception and in dinining(breakfast) room were great.
Everything else was rather terrible:
- shower/bath tub did not have a screen/wall, was completely open to the bed and living room. It might be fine for some folks, but since we travelled with our teenager son, that was unacceptable.
- We were on the fourth floor, with windows fully shut and still the noise from the parties in bars and clubs below that lasted until 2-3am prevented having any reasonable sleep. The fact you can't think of opening the windows for some fresh night air because then you will drown in the street noise was terrible as well.
- Several things in the room were broken and were not fixed: we stayed 6 nights, reported broken bathroom light on the first night, yet it was never fixed or replaced during our stay. The showerhead could not be properly secured in the holder without spraying water outside of the bathtub on the floor, so you had to hold it with your hand. The fridge was frozen over, barely produced enough cold to keep chocolate from melting.
- Room cleaning service was rather poor, only thing was done consistently was towels and beds. But the coffee pods were not refilled, the area around coffee maker was left untidy, one night the coffee maker was left taken apart for some reason.
Comment from Hotel Management
Jul. 22, 2024 by Hotel Team, Hotel Management
Dear AlexanderFirst of all, thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the hospitality of our staff at reception and in the breakfast room.However, we are sorry to hear that other aspects of your stay did not live up to your expectations. Regarding the open-plan bathroom, we are surprised by your remark, as we would like to point out that this layout is indeed indicated and visible on the photos at the time of booking. We always encourage our guests to check the details carefully to avoid this kind of inconvenience.As far as noise is concerned, our establishment is located in a lively area, popular for its many restaurants and bars. We do our best to ensure optimum comfort for our guests and provide equipment such as air conditioning to maintain a pleasant temperature without having to open the windows.Regarding the defective equipment, we sincerely regret that these problems were not resolved during your stay. You did indeed report the lamp in the bathroom, and we immediately took steps to replace it, but this type of specific part takes a time to deliver. Concerning the fridge, we would have been delighted to help you if you had informed us, either by repairing it or by providing you with another fridge. You also had the option of using our own fridge.Finally, we are surprised by your comments about the cleaning of the room, as our cleaning staff are generally very thorough. We would like to remind our guests that they can let us know if they need any additional coffee capsules or other products, and we are always available to respond to their requests. We have also offered you breakfast throughout your stay, which we hope you appreciated.We take your comments very seriously and will make every effort to improve these aspects to provide a better experience for future guests. Thank you again for your feedback and we look forward to welcoming you back.Kind regardsFront Office
by A traveller
Posted Jul. 6, 2024 on Expedia
We loved this place and it’s location. Too bad we only stayed one night. Would book again
Comment from Hotel Management
Jul. 6, 2024 by Hotel Team, Hotel Management
Dear Rachael,Thank you for your positive comment. We can't wait to welcome you back in the near future.
