Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,7 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 oct. 2022 sur Expedia
A 2 pas du quartier européen, bien équipé avec ce qu'il faut pour se préparer ses repas.
Certains éléments de mobilier auraient besoin d'être rafraîchis. Quelques serviettes supplémentaires ne seraient pas superflues.
Commentaires de Gestion de l’hôtel
18 nov. 2022 par Julia from Berlaymont Residence - EU Quarter, Gestion de l’hôtel
Cher hôte,Merci d'avoir pris le soin de nous faire part de votre expérience.Nous prenons note de vos suggestions d'amélioration.Au plaisir de vous recevoir à nouveau prochainement. Bien à vous.Julia from Berlaymont Residence - EU Quarter
par un voyageur
Publié le 16 mars 2021 sur Hotels
Bien
par un voyageur
Publié le 6 nov. 2019 sur Hotels
par un voyageur
a améliorer
Publié le 5 nov. 2019 sur HotelsBonne situation, il est facile de se garer. L'appartement est spacieux mais l'état général est dégradé. Rideaux et draps tachés, vieille peinture tachée ou écaillée sur les murs, ... cela restait assez limite.
par un voyageur
Tiptop
Publié le 22 sept. 2018 sur HotelsExcellent location, modern equipment, quiet building 😊
Commentaires de Gestion de l’hôtel
25 sept. 2018 par Sabrina, Gestion de l’hôtel
Thank you very much for your review. I am glad you had an excellent stay at Smartflats. I hope to welcome you back soon. I wish you a nice day! The Smartflats Team.
par un voyageur
Publié le 1 juin 2018 sur Hotels
par Nathalie
Publié le 25 juill. 2016 sur Hotels
par un voyageur
Publié le 3 avr. 2023 sur Hotels
par un voyageur
Publié le 10 sept. 2022 sur Expedia
Arrived at 11 pm and the building entrance was too dark. ended up using my phone light to walk in and navigate my way through 3 doors.
Elevator was not working, called the service number with no answer. Couldn't find the lift instructions in the email. I climbed the stairs to the 4th floor with my luggage.
The flush handle was broken in the bathroom!
Minimalist bedroom, bed was clean and comfortable tho.
No complimentary water.
Good space and fully equipped kitchen but it didn't feel comfortable.
I don't recommend it and won't book it again.
Commentaires de Gestion de l’hôtel
8 nov. 2022 par Julia from Berlaymont Residence - EU Quarter, Gestion de l’hôtel
Dear Nabil,Thank you for the time taken to share your review with us.While we are pleased that you appreciated our high standards, we regret that not everything met your expectations. The comfort and well-being of our guests are of utmost importance to us and we encourage guests to make us aware of any issues while on-site so we can offer a prompt solution. Nevertheless, we have noted all of your comments and will consider them going forward.We hope to be able to welcome you back for an improved stay.Kind regards,Julia from Berlaymont Residence - EU Quarter
par un voyageur
Acceptable apartment, awful management
Publié le 9 juin 2022 sur HotelsThe apartment was booked and sold as having a double bed and a double sofa bed. When made sure to add in a request for bedding in the booking information. When we arrived there was no bedding for the sofa bed, on calling the help line they couldn't help and said to message a Whatsapp group, no reply from that for over 24 hours, tried emailing and calling repeatedly.
After 24 hours we finally got a response saying they wouldn't provide bedding for the sofa bed unless an additional 25 euros was paid. Even though it was advertised. After a long call with hotels.com they agreeded the advert was misleading and tried to fix it but the SmartFlats company were being exceptionally stubborn and refusing to help at all.
The apartment was reasonable but having to spend 5 nights on a bed with no sheets as they refused to supply was exceptionally annoying given the significant cost of the apartment.
Overall AVOID this company and find somewhere else as they wont help at all.
