Avis Smartflats Design - Place Jourdan

Would avoid staying at this place. There was no hot water. The living area had terrible seats (2 very uncomfortable wooden seats). There was no doors in the place - not even on the bathroom! Contact was impossible with those in charge.

not a good experience. I have never received the email with the access codes. I had to call multiple times the helpdesk to be able to get in the flat. when I finally got in, it was even worse, as I discovered that the bed had not been cleaned, and it was still like the previous guest left it. Even after informing the helpdesk and sending pictures, no solutions were proposed nor anyone even apologized for the situation.

Don’t book these. Staff didn’t send access details, nobody responded to emails or phone. Had to contact hotels.com and got codes minutes before I got on my flight. Pictures are not necessarily the apartment you get. Facilities listed weren’t there. Flat was falling apart. Pictures taken off walls and just thrown in cupboards. No TV, no bath. Overall really poor experience

Das Apartment ist in einem schlechten Zustand. Es ist eine Steckdose aus der Wand gerissen, die Kühlschranktür kann nicht vollständig geschlossen werden und der Alarm piept, der Geruch in dem Apartment ist unangenehm, im Badezimmer sind Kalkablagerungen und der Seifenspender ist verschmutzt. Eine Übernachtung ist in diesem Apartment nicht möglich.

It was a a pain in the next to get the information to get into the apartment but the apartment itself was nice. Everyone was always friendly—it just didn’t all work easily.

de accomodatie heeft alle potentie echt top te zijn. super leuke layout en ruim . locatie is prima , en het geeft je echt het thuis gevoel op reis zoals beloofd. aandachtpunten zijn wel de badkamer. super leuk ingericht maar in een losstaand bad douchen is heel erg niet handig. en het heeft een klusjesman nodig een paar uurtjes. al met al voor mij prima

Unfortunately, it was not possible to stay at Smartflats - place jourdan, even though this was the place that I booked via Hotels.com, so my review will be based in the whole experience with smartflats. I booked this place for 10 nights but the day that I arrived in Brussels, when I contacted Smartflats I was informed then and only then that I could not use check-in in this apartment due to 'technical difficulties' and that they had moved my reservation to a total different location (Madou), which was a smaller apartment and having a view from half of the windows to the wall from another building. Smartflats had the audacity to call this an 'upgrade' moving me from Place Jourdan to Madou and to a smaller apartment with the same price and even tried to hide the fact that it was in a bad neighbourhoud of Brussels (st. josse) by sending me a wrong address stating that it was in Brussels-1000 instead of St. josse 1210. When I confronted the person who send me the information and asked to speak to a manager the communication abruptly was interrupted and I had to go through hotels.com to complaint. With the intervention of hotels.com smartflats had promised a 20% refund but they have not honored their promise so far. Furthermore, before my arrival and even though, the terms of the reservation stipulated that smartflats would charge me 150 euros as a guarantee and the rest of the amount upon my check-in, two unauthorized transactions occurred on my credit with the full amount!

Do NOT book this property. There is no hot water and the reception does not reply by email and their phone staff are unhelpful. I stayed here for a week and tried to get transferred to somewhere with hot water and they did not. My entire building didn't so everyone else in the building also didn't have hot water, but there's no mention. They said they would fix it but they didn't, so it seems like it's a known issue. DO NOT BOOK