Ratings based on 86 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Hotel San Juan Internacional
Posted Jun. 17, 2024 on HotelsThe Hotel is situated just outside Giron, rooms arranged across the resort which is quite large and spread-out, not much noise from the main road when inside the room. Rooms are well equipped, clean and functional, beds, and bathroom in excellent condition, staff very helpful, sprayed room too for mosquitos which is an occupational hazard in Colombia, the pool is really huge for a hotel resort, also very clean, but also very deep at deep end. Large open air bar and restaurant, food is reasonable, breakfast is a little limited but adequate. Good price.
Comment from Hotel Management
Jun. 18, 2024 by Operations Manager, Hotel Management
Dear Charles, Thank you so much for your kind words and your review. It is a pleasure to know that you enjoyed our culinary experience as well as our facilities. It would be a pleasure to welcome you back in the near future.Regards, Operations ManagerSan Juan Internacional Hotel
by A traveller
Posted Jun. 15, 2024 on Expedia
Comment from Hotel Management
Aug. 8, 2024 by Operations Manager, Hotel Management
Thanks Terry for your excellent score. It was a pleasure to have you!Regards, Operations Manager San Juan Internacional Hotel
by A traveller
Posted Jun. 5, 2024 on Expedia
Just really noise first night
Comment from Hotel Management
Jun. 10, 2024 by Operations Manager, Hotel Management
Dear Marx, Thank you for time. We will use your observations to optimize our service and make the necessary corrections to make your next visit a memorable one. Please visit us again soon. Regards, Operations ManagerSan Juan Internacional Hotel
by A traveller from Coconut Creek
Posted Jun. 3, 2024 on Expedia
Amazing hidden gem! Second stay here and Ineill continue to come back!
Comment from Hotel Management
Jun. 4, 2024 by Operations Manager, Hotel Management
Dear Carolina, Thank you for taking the time to leave us a review! We are glad to see you had an amazing stay at our Hotel. We are looking forward your next visit!Regards, Operations ManagerSan Juan Internacional Hotel
by A traveller from Coconut Creek
Posted Apr. 6, 2024 on Expedia
Great property very well-maintained cleaned and the staff was amazing and so accommodating. I felt like I was a queen in a five star resort with my daughters.
Comment from Hotel Management
Apr. 6, 2024 by Operations manager, Hotel Management
Dear Carolina,We are happy to get the best possible rating and to see that you enjoyed your stay in our family rooms. Thank you very much for taking a few minutes of your time! Regards,Operations ManagerSan Juan Internacional Hotel
by A traveller
Conveniant location to the airport
Posted Mar. 5, 2024 on HotelsComment from Hotel Management
Mar. 5, 2024 by Operations Manager, Hotel Management
Dear Jan, Thanks for the review on your most recent stay with us. We are glad to hear that you enjoyed our location! Please visit us again soon. Regards, Operations ManagerSan Juan Internacional Hotel
by A traveller from Port St Lucie
Posted Jan. 12, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Gerente Operativo, Hotel Management
Querido Garry, Gracias por calificarnos con la mejor puntuación posible! Para nosotros fue un placer servirle. Lo esperamos en una próxima ocasión. Atentamente,Gerente OperativoHotel San Juan Internacional
by A traveller
Posted Dec. 27, 2023 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Gerente Operativo, Hotel Management
Gracias Debora por enviarnos su calificación. Esperamos poder recibirla nuevamente en el Hotel! Atentamente,Gerente OperativoHotel San Juan Internacional
by A traveller
Never stay at San Juan International
Posted Sep. 2, 2023 on HotelsWhen I arrived at hotel, I was charged again for my stay. It was later reversed after calling Hotels.com but it should have never happened. And I didn’t appreciate the clerk and later the bellhop knocking on my door around midnight. Before arriving, I talked with Maria about transportation from the airport. I wasn’t told that they were calling me a taxi which was more expensive than the ones at the airport.
Comment from Hotel Management
Sep. 4, 2023 by Operations Manager , Hotel Management
Dear Ronald, Please accept our apologies for the misunderstandings. It is our team's goal to improve our customer service. Your observations will help us to make necessary corrections for your next visit. Regards,Operations ManagerSan Juan Internacional Hotel
by A traveller
Gorgeous Wedding!
Posted Jul. 25, 2023 on HotelsSpent the weekend for a wedding. The location was amazing, the pool was wonderful and the on site amenities were fantastic. I will return just to enjoy the resort.
Comment from Hotel Management
Jul. 25, 2023 by Operations Manager , Hotel Management
Dear Steven, We are glad to know that you had a good time at our Hotel! It's great to hear you enjoyed our facilities. Thanks for sharing your wonderful feedback! We look forward to hosting you again, Operations ManagerSan Juan Internacional Hotel
