Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Québec
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Mariana Argote Guest Service., Gestion de l’hôtel
Estimado MichelGracias por compartirnos tu experiencia. Esperamos que tu estancia haya sido satisfactoria disfrutando cada uno de los servicios que solo nuestros Todo Incluido tiene para ti.Te esperamos muy pronto.Saludos Cordiales
par un voyageur
Publié le 23 avr. 2024 sur Expedia
Les membres du personnel étaient vraiment gentils et souriants. Bon rapport qualité/prix.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Karina Pastrán Guest Service Manager, Gestion de l’hôtel
Chère Mademoiselle Esther,Au nom de l'Hôtel Royal Decameron, nous vous transmettons nos plus chaleureuses salutations et vous remercions d'avoir pris le temps de partager vos précieux commentaires avec nous.Il est satisfaisant de savoir que vous avez apprécié le traitement amical et professionnel de notre personnel et que vous avez apprécié vos vacances dans nos installations.Nous serons attentifs à votre prochaine visite pour vous servir comme vous le méritez dans l'une de nos destinations Decameron.Cordialement,
par un voyageur
Publié le 11 avr. 2023 sur Expedia
service
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Karina Pastrán Guest Service Manager, Gestion de l’hôtel
Dear guest,In name of Royal Decameron complex we want to thank you for sharing us your experience in our resort and your great rating.We hope your vacation has been great and you will visit us very soon.Will be a pleasure have you again in RDCKing Regards
par un voyageur de Costa Rica
Publié le 27 févr. 2020 sur Expedia
Tout est vraiment fantastique et amusant en même temp , cela a été une semaine de vacance pour les 15 ans de ma fille , ma femme et moi et elle a été vraiment ravie de vivre cette expérience .
Merci pour cette semaine de rêve.
Commentaires de Gestion de l’hôtel
14 mars 2020 par Ricardo Aviña., Gestion de l’hôtel
Cher invité.
Au nom de l'hôtel Royal Decameron Complex, nous vous remercions de partager votre excellente note et vos retours sur cette plateforme, nous sommes heureux de savoir que votre expérience à l'hôtel a été à votre plus grande satisfaction. Nous espérons avoir le plaisir de vous servir à nouveau lors de vos prochaines vacances.
Cordialement.
Ricardo Aviña-Manager du service client.
par un voyageur
Publié le 17 août 2024 sur Expedia
People was very kind all the time
Commentaires de Gestion de l’hôtel
18 août 2024 par Karina Pastrán Guest Service Manager, Gestion de l’hôtel
Dear Ms. Zelly,We hope you are having a pleasant day. Thank you for taking the time to write us your valuable comments.It is satisfying to know that you enjoyed your stay at our facilities and that the friendly treatment of our Staff was to your complete satisfaction. We will share your comment with the rest of our staff so that they know that they are doing an excellent job.We hope to see you back soon to serve you as you deserve at one of our Decameron destinations.Sincerely,
par un voyageur
Publié le 12 août 2024 sur Expedia
Ninguna adicional
Commentaires de Gestion de l’hôtel
12 août 2024 par Karina Pastrán Guest Service Manager, Gestion de l’hôtel
Estimada Srta. Selene,Esperamos que esté disfrutando de un excelente día, gracias por ponerse en contacto con Grand Decameron Complex y dejarnos saber su opinión.Esperamos verla pronto y nos permita ser nuevamente sus anfitriones.Cordialmente,
par un voyageur
Publié le 9 août 2024
Definitely outdated, you're only able to eat at the buffets not the specialty restaurants. There's only like 20 spots for the amount of people they have staying there is ridiculous. And on top of that you can only reserve at 8:00a.m. by 8:05 all spots are gone. They don't have a lot of activities, far away from everything in Puerto Vallarta. LOTS OF LOCALS
Commentaires de Gestion de l’hôtel
10 août 2024 par Karina Pastrán Guest Service Manager, Gestion de l’hôtel
Dear Ms. Siomara,We hope you are enjoying a pleasant day. Thank you for taking the time to share your valuable comments, we remind you that for Grand Decameron Hotels your opinion is very important, since we start from there to see how your experience was and how we can improve.Regarding your dissatisfaction with the a la carte restaurants, I kindly inform you that we have already shared it with the managers in order to improve these aspects, however, we understand that the a la carte places are limited, we have three schedules 6:00 7:30 and 9:00, in addition to the two buffet restaurants whose theme changes every night.We hope you give us the opportunity to serve you again and that you can personally see our improvements.Cordially,
par un voyageur
Publié le 9 août 2024 sur Expedia
Upon arrival there was changes made to the resort which they neglected to inform us of such as reservations for special restaurants had to be booked daily at 9am according to the handout. It took several days for me to find out it was changed to 8 AM. Thus The restaurant bookings were always full and I was unable to get a successful reservation. The room was not the room I paid for and the attitude at the front desk was oh well we have given away all the rooms this is all that’s left I had paid months in advance for a trip with my granddaughter that was supposed to be very memorable and it ended up being lots of hassles because they did not want to give me what I paid for I moved to three different rooms in the span of the first three days I was there . so I paid more for room for oceanfront view with Two double beds and I didn’t get that the air conditioning in the oceanfront view was malfunctioning which made an unpleasant which meant I had to move to a different location where the air condition was better at a loss of funds for me which they would not and made me sign a document saying that they would not reimburse me for the
Commentaires de Gestion de l’hôtel
10 août 2024 par Karina Pastrán Guest Service Manager, Gestion de l’hôtel
Dear Miss Elaine,We hope you are enjoying a pleasant day.We thank you for taking the time to share your valuable comments with us. We remind you that for Grand Decameron Hotels your opinion is very important, so we know what your experience was like and how we can improve.Regarding your dissatisfaction with the rooms, we sincerely apologize. I kindly inform you that the necessary actions are already being taken to improve these aspects so that events like these are not repeated. On the other hand, I inform you, to make your reservation at the a la carte restaurants, there is always someone from the Staff who can provide assistance to our guests who need it, however, they are limited and we understand that some of our guests find it inconvenient to be left out of this service, we also have two buffets that change the theme every night and are without reservation.Finally, we hope you will give us the opportunity to serve you again and you can personally see our improvements.Cordially,
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Karina Pastrán Guest Service Manager, Gestion de l’hôtel
Estimado Sr. Paul,Gracias por habernos escogido como su destino vacacional.Estaremos atentos a su próxima visita para atenderle como se merece.Saludos cordiales...!
par un voyageur
Publié le 2 août 2024 sur Expedia
The pools shut down at 6. Got food poisoning from the food. The food was subpar. I reuested 2 double beds, got a single and a cot. Definitely do not recommend this place
Commentaires de Gestion de l’hôtel
2 août 2024 par Mariana Argote Guest Service Department, Gestion de l’hôtel
Dear Mr. Gamboa Thank you for sharing your experience with us through your comments.We regret not having fully met your expectations, however, we appreciate your dedication which we will take into account by improving these services.Sincerely
