Avis Two Casas and Two Pools....Near the Beach!!!

You are very welcome.

Monic, thank you for your kind review. Especially, including the family break down is good information for all who are interested in booking.

Hello Kirsten, Thank you for your review. You are right, we as well only used the second living room in Casa Sylvia when it was bad weather. Just so you and everybody who reads this knows, the tap water is totally safe to drink. We have a filtration system that, we have been told, rivals the ones at hotels including carbon filters and UV light. The water dispensers in the fridge also have an additional filter. Jack and Sylvia

Hello Rebecca, Thank you for your kind review. We are glad you had a great time and hope to see you again one day. Also, thank you for naming the sports bar as many people ask about it because it is only a 5 minute walk. Happy New Year Jack and Sylvia

Steve, thank you for your kind review. We always imagined the villa to be a great place for families and are glad you had a good experience. Just like you, we love Bucerias. Merry Christmas. Hope to see you again.

Thank you for your review. I am glad maintenance issues got resolved quickly. We will be looking into the WiFi issue because that is not normal. We have never had a complaint about the WiFi. The wooden chairs have been replaced and we our glad your Bil was not hurt. The barbecue on the top terrace is never used so we will remove it. The other one will be replaced. Jack and Sylvia

Patti, thank you for your review. There is no excuse for not knowing you were coming. That was a terrible oversight. In 5 years, this has never happened. A stay at an all-inclusive resort was arranged for you and paid for by management to compensate you for the inconvenience. This was not just a hotel. The barbecue on the roof has never been used while we have owned the property so we were unaware and we will get rid of it. The last guests that used the main barbecue never complained so we assumed it was in good working order, we will replace it. It needs to be noted that built-in, battery operated, barbecue lighters do not last long in the humid salty environment. That is why we provide a handheld lighter. Apparently, the new stove/oven that was ordered was installed before your stay. I contacted our maid service and they tell me it works fine. I don't know why it did not work for you. We will post instructions on how to use it. The oven in the other house is in good working order so you could have used that one. This property does have two full kitchens. The kitchen light full of bugs is a constant problem as it is exposed to the outside. We will instruct management to stay on top of it. The pool deck and area should have been cleaned and weed free. Unfortunately, our gardener/ groundskeeper was down with Covid so it was not taken care of. It should have been taken care of nonetheless. The fact that the hot water was out is very unfortunate. Luckily you could use the other house for your needs although it was inconvenient. I had a talk with the manager, he was unable to get a plumber the first few days and after hurricane Lidia hit, it was impossible to get a contractor in. He should have communicated that with you. I do not want to make excuses but at times, Mexico requires patience. It's not Canada or the USA.. We apologise for all the inconveniences. The hurricane certainly did not help which also made staff unavailable. We have offered you a $1000 refund or a 20% discount on a future stay for the inconvenience. We are waiting to hear from you on your choice. Jack and Sylvia