Note fondée sur 89 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mai 2024 par Katrin Kraske, Guest Relations Manager ClusterEast, Gestion de l’hôtel
Dear Valerie, we are so happy and proud to read your comments. Thank you for being with us. We are looking forward to hosting you back very soon. Best regards,
par un voyageur
Publié le 23 avr. 2024 sur Hotels
Qualité de sommeil mediocre en raison d'un matelas bien trop dur !
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Katrin Kraske, Guest Relations Manager ClusterEast, Gestion de l’hôtel
Dear Valentin, We apologize for not having met your expectations. We strive to ensure each, and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Please inform our team, if you need another bed or mattress. We can try a room change, if possible. It is our hope that you will give us another opportunity to serve you. Best regards,
par un voyageur
Publié le 21 juin 2023 sur Expedia
Très beau. Décoration actuelle. Personnel présents petit déjeuner tres copieux
Commentaires de Gestion de l’hôtel
22 juin 2023 par Katrin Kraske, Guest Relations Manager, Gestion de l’hôtel
Dear Stephane, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,
par un voyageur
Publié le 3 août 2024 sur Expedia
Exceptional hotel
Great location in the heart of the city
Very friendly staff.
Excellent all together!
Commentaires de Gestion de l’hôtel
19 août 2024 par Katrin Kraske, Guest Relations Manager ClusterEast, Gestion de l’hôtel
Dear Madalina, What a great rating. Thank you so much for that. We look forward to seeing you again at Leonardo. Best regards,
par un voyageur
Helt ok! Prisvärt
Publié le 2 août 2024 sur HotelsHotellet är i bra skick, prisvärt men det finns mycket som kan förbättras. Det drar ner från fyra stjärnor.
Plus
- modernt
- prisvärt
- bra frukost
Minus
- ena kvinnan i receptionen var otrevlig såväl vid check in som check out
- saknades vatten på gymmet, tv gick ej
- dåligt städat
- relativt lyhört
Commentaires de Gestion de l’hôtel
2 août 2024 par Katrin Kraske, Guest Relations Manager ClusterEast, Gestion de l’hôtel
Dear Victor, Your feedback is quite insightful and we appreciate your candidness. It is pleasing to know that you found our hotel in good condition, modern, and affordable with a satisfying breakfast.However, it is unfortunate to hear about the inconveniences you faced during your stay. We strive to provide the best service possible. The issues you mentioned, such as the gym facilities and the demeanor of our staff, do not reflect the high standards we set for ourselves.We assure you that we are committed to continuous improvement and your comments will be shared with our team for further reflection. Thank you once again for your review. We hope to have another opportunity to welcome you back to Leonardo Berlin Mitte for a more superior experience. Best regards,
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Very nice!
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Katrin Kraske, Guest Relations Manager ClusterEast, Gestion de l’hôtel
Dear Madalina, Thank you very much for taking the time to evaluate your stay at Leonardo Bucharest City Center. Your positive and motivating feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Best regards,
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Katrin Kraske, Guest Relations Manager ClusterEast, Gestion de l’hôtel
Dear Carlos Alberto, It is so great to read that we were able to convince you completely of our service and standard. Thank you for your great evaluation. We hope to see you soon. Best regards,
par un voyageur
Publié le 12 juill. 2024 sur Expedia
The hotel is close to the main street with lots of restaurants, shops and bars but quiet in the rooms. Great breakfast buffet in a nice interiour is served. But the personnel are cold and do not look at you in the eye when you are asking something.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Katrin Kraske, Guest Relations Manager ClusterEast, Gestion de l’hôtel
Dear Janaline, Your feedback is valuable to us. It's wonderful to learn that you appreciated our strategic location and the quiet ambiance of our rooms. We're also delighted that you enjoyed our breakfast buffet and the interior of our establishment. However, we're disheartened to hear about your experience with our staff. We uphold the highest standards of hospitality and ensuring our guests feel welcome is a top priority. It's unfortunate that we might have missed the mark on this occasion.Once again, thank you for sharing your feedback. We look forward to the opportunity of serving you better in the future. Best regards,
par un voyageur
Nice place to stay
Publié le 10 juill. 2024 sur HotelsThe hotel is located near high end stores and gourmet food.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Katrin Kraske, Guest Relations Manager ClusterEast, Gestion de l’hôtel
Dear ANGELICA, Your positive feedback on the convenience of our location is very much appreciated. Leonardo Bucharest City Center prides itself on its prime location, making it easier for our guests to explore the city's top-tier stores and gourmet food spots. We're glad to learn that you enjoyed your stay with us. Your satisfaction is of utmost importance to us and we look forward to welcoming you back in the future. Best regards,
par un voyageur
Publié le 28 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Katrin Kraske, Guest Relations Manager ClusterEast, Gestion de l’hôtel
Dear Nubia, Our mission is to offer our guests the best possible hospitality and service. Nice that we achieved this goal with you. Best regards,
