Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,0 Service et personnel
3,0 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
The place is not as clean or luxurious as they advertise. The mattress was very old, squeaky and very soft. The type of soft that just sinks when you lay down and it’s impossible to sleep on. When we told management about it and asked for a partial refund since we weren’t able to get any sleep, we were told that a partial refund it’s not possible, that they can’t accommodate requests regarding mattress preferences and plainly told us we can go ahead and sleep on the couch; which is ridiculous. We didn’t rent a “luxury” apartment so we can sleep on a stained couch. AC wasn’t working. Tv wasn’t working. When we reached out to ask about the Apple TV they didn’t even bother to respond. Way too overpriced, dirty and uncomfortable. I would give it less than a star if I could.
Commentaires de Gestion de l’hôtel
26 août 2024 par Cris , Gestion de l’hôtel
Dear guest, we are sorry you did not enjoy. The mattress is 1 year old and medium density. We have offered you to use the sofabed, indeed, as it is harder. We are sorry we are unable to refund you any money, as this was your goal on all complains since checkin day. The Apple TV worked, as we have checked it and about cleaning, we have not heard any complain from yourend. In any case, stay safe.
par un voyageur
Publié le 11 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
11 nov. 2019 par Cris, Gestion de l’hôtel
Dear Luca, thanks for your stay with us. Could you let us know, what we could do better. Your rating does not match our overall ratings at all. Call us anytime. Thank you.
par un voyageur de Nederland
Publié le 12 août 2019 sur Expedia
Prima appartement. Erg schoon en alles aanwezig. De lokatie is wel wat buiten het centrum, maar deze is goed te bereiken via openbaar vervoer
Commentaires de Gestion de l’hôtel
26 août 2019 par Cris, Gestion de l’hôtel
Thank you. Hope to see you soon again.
par un voyageur
Publié le 10 juin 2019 sur Hotels
Had a great time, very clean and cozy
Commentaires de Gestion de l’hôtel
13 juin 2019 par Cris, Gestion de l’hôtel
We are happy you liked it. Hope to see you soon again.
