Note fondée sur 227 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 mai 2024 sur Hotels
Hotel très bien situé pour les sorties nocturnes.
Chambre basique mal agencée sans salle de bains séparée.
Tres bon petit dejeuner.
hard rock hotel renommé pullman.
Commentaires de Gestion de l’hôtel
31 mai 2024 par Réka Kabai - Guest Experience Manager, Gestion de l’hôtel
Dear Benoit,Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our convenient location for nightlife and enjoyed our breakfast offerings.We apologize for any inconvenience caused by the room layout and the lack of a separate bathroom. Your comfort is important to us, and we appreciate your comments as they help us identify areas for improvement.Thank you for staying with us, and we hope to welcome you back in the future for an even better experience.Warm regards,
par un voyageur
Publié le 22 avr. 2024 sur Expedia
Amabilité des employé(e)s, le confort de la chambre et le petit déjeuner varié. Je recommande cet hôtel pour votre séjour à Budapest.
Commentaires de Gestion de l’hôtel
8 mai 2024 par Réka Kabai - Guest Experience Manager, Gestion de l’hôtel
Dear Henri, Merci and Thank You so much. Your satisfaction is our greatest reward. We're grateful for your feedback and the opportunity to serve you.Wishing You all the best!Warm regards,
par un voyageur
Un bon deux étoiles !
Publié le 17 déc. 2023 sur HotelsCet hôtel 5 étoiles en vaut seulement 2 voire 3 au max !
Chambres étroites pour la luxury room (j’imagine pas les autres …) très mal insonorisé! Service inexistant, et quand on croise du personnel, tous antipathiques (sauf le personnel de ménage hyper souriant)!
Ne vaut pas du tout le prix payé (230€ par nuit après réduction) !
Commentaires de Gestion de l’hôtel
20 déc. 2023 par Róbert Riz, Gestion de l’hôtel
Dear Cedric, I'm sorry to hear about your disappointing experience at the 5-star hotel. It's unfortunate that the luxury room had narrow dimensions, and the poor soundproofing affected your stay. Additionally, encountering unfriendly staff can significantly impact the overall enjoyment of a hotel stay.While it's positive to note the super-smiling cleaning staff, the issues you've raised regarding room size, soundproofing, and service are crucial aspects that should be addressed by the hotel management. It's always helpful to provide specific feedback to the hotel directly, as this can contribute to improvements in their services and facilities.Considering the high nightly rate of 230, it's understandable that you expected a more satisfying experience. Your review highlights areas where the hotel could make enhancements to meet the expectations of its guests. Sharing your feedback with the hotel management may also help them understand the aspects that need attention and improvement.Best regards, Róbert RizDirector of Rooms
par un voyageur
Publié le 27 juin 2023 sur Expedia
Very good emplacement.
Room was really tight...for some people claustrophobic really scare...but overall very good experience!!
Commentaires de Gestion de l’hôtel
28 juin 2023 par Klaudia, Gestion de l’hôtel
Dear Alin, I would like to thank you for taking time of your day to fill out our online satisfaction survey. Based on your scores, it appears that you enjoyed your stay with us and that we met your expectations with our products and services we offer. It is a pleasure to read that you had a nice time with us. Also, thank you for your comment on the size of our rooms I can assure you, that we will take your feedback into account. We are truly looking forward to welcoming you back in the not-too-distant future and in the meantime, if there is anything I can do for you, please do not hesitate in reaching out. Kind regards, Klaudia, Hard Rock Hotel Budapest
par un voyageur
Publié le 7 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 janv. 2023 par Peter, Gestion de l’hôtel
Dear Andra,Thank you for your previous stay in Hard Rock Hotel Budapest and thank you for providing feedback. Based on your scores, it appears that you enjoyed your stay with us and that we met your expectations with our products and services we offer. We are truly looking forward to welcoming you back in the not-too-distant future and in the meantime, if there is anything I can do for you, please do not hesitate in reaching out. Kind Regards,
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Cintia, Gestion de l’hôtel
Dear Louise,Thank you so much for the perfect rating! We’re thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back soon!Best regards, Cintia Lutteroty, Front Office Supervisor
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par CIntia, Gestion de l’hôtel
Dear Einar Ola,Thank you so much for the perfect rating! We’re thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back soon!Best regards,Cintia Lutteroty, Front Office Supervisor
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Klaudia, Gestion de l’hôtel
Dear Vanessa,Thank you for sharing such a positive review of your recent stay with us. We're thrilled to hear that you enjoyed your experience and that so many aspects of your stay met your expectations.Your feedback is highly valued, and we’re always striving to improve our services, so your high ratings are encouraging for our entire team. Thank you once again for choosing Pullman Budapest Hotel and we look forward to welcoming you back on your next visit. Sincerely,Klaudia KallusAssistant Front Office Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Klaudia, Gestion de l’hôtel
Dear Troels Elliott,Thank you for sharing such a positive review of your recent stay with us. We're thrilled to hear that you enjoyed your experience and that so many aspects of your stay met your expectations.Your feedback is highly valued, and we’re always striving to improve our services, so your high ratings are encouraging for our entire team. Thank you once again for choosing Pullman Budapest Hotel and we look forward to welcoming you back on your next visit. Sincerely,Klaudia KallusAssistant Front Office Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Klaudia, Gestion de l’hôtel
Dear Choon-Taek,Thank you for sharing such a positive review of your recent stay with us. We're thrilled to hear that you enjoyed your experience and that so many aspects of your stay met your expectations.Your feedback is highly valued, and we’re always striving to improve our services, so your high ratings are encouraging for our entire team. Thank you once again for choosing Pullman Budapest Hotel and we look forward to welcoming you back on your next visit. Sincerely,Klaudia KallusAssistant Front Office Manager
