Ratings based on 934 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 24, 2024 on Hotels
The room wasn’t bad the lady at the check in was so rude which just made me feel unwelcome from the beginning!
Comment from Hotel Management
Nov. 3, 2024 by Management, Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7147395885.Sincerely,ManagementSureStay by Best Western Buena Park Anaheim
by A traveller
Posted Oct. 21, 2024 on Hotels
Comment from Hotel Management
Oct. 27, 2024 by Management, Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7147395885.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,
by A traveller
Posted Oct. 18, 2024 on Expedia
The rooms are clean the mattress are old and the breakfast selection is horrible.
Comment from Hotel Management
Nov. 3, 2024 by Management, Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7147395885.Sincerely,ManagementSureStay by Best Western Buena Park Anaheim
by A traveller
Posted Oct. 14, 2024 on Expedia
The bed was nice but not much of a fan if the metal framing
Comment from Hotel Management
Oct. 20, 2024 by Management, Hotel Management
Dear GuestThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7147395885.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,
by A traveller
Posted Oct. 14, 2024 on Expedia
Was very convenient to the parks around, room was clean and I was able to get to everything I wanted to see quickly and easily.
Comment from Hotel Management
Nov. 3, 2024 by Management, Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7147395885.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementSureStay by Best Western Buena Park Anaheim
by A traveller
Posted Oct. 12, 2024 on Hotels
Comment from Hotel Management
Oct. 20, 2024 by Management, Hotel Management
Dear GuestThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7147395885.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,
by A traveller
Posted Oct. 7, 2024 on Expedia
Comment from Hotel Management
Oct. 20, 2024 by Management, Hotel Management
Dear GuestThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7147395885.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,
by A traveller from Chula Vista
Posted Sep. 29, 2024 on Expedia
The bed looked dirty, the boxspring still
Had plastic on it. Floors were dirty as well.
Comment from Hotel Management
Oct. 1, 2024 by Management, Hotel Management
Dear Melissa,Thank you for choosing to stay with us at SureStay by Best Western in Buena Park. We truly appreciate your business and value your feedback.We strive to provide our guests with an exceptional experience, and I sincerely apologize that we fell short of your expectations during your stay. Your comfort and satisfaction are our top priorities, and we are committed to making things right.We would be grateful for the opportunity to welcome you back and provide the experience you deserve. Please let us know how we can make your next stay even better.Thank you once again for your understanding, and we hope to see you soon!Warm regards,SureStay by Best Western, Buena Park
by A traveller
Posted Sep. 27, 2024 on Expedia
Good decent decent rooms
Comment from Hotel Management
Oct. 1, 2024 by Management, Hotel Management
Dear Jose Alfredo,Thank you for choosing to stay with us at SureStay by Best Western in Buena Park. We truly appreciate your business and value your feedback.We would be grateful for the opportunity to welcome you back. Please let us know how we can make your next stay even better.Thank you once again for your understanding, and we hope to see you soon!Warm regards,SureStay by Best Western, Buena Park
by A traveller
Posted Sep. 25, 2024 on Expedia
It was a short stay one night only and it was perfect just what I needed.
Comment from Hotel Management
Sep. 25, 2024 by Manager, Hotel Management
THANK YOU FOR YOUR TIME.
