2/10 – Terrible
Gimena Natalia
Voyage en famille
7 janv. 2024
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The property had not been cleaned before my arrival. The fridge, the bathroom, the floors, everything was filthy. They hadn’t even swept the floors! There was a dead roach in the living room and a lot of stuff and dust under the beds. The matress in the main bedroom was gross. The light fixture in the kitchen was missing a lightbulb and it was very dark in there. The light fixtures in the hall and the second bedroom stopped working. The water heater was leaking water, flooding the laundry room. I informed the person I was in contact with and they didn’t do anything about any of it. I had to take care of things myself, changing light bulbs and putting a bucket under the water heater to collect the water so I wouldn’t have to constantly dry the floor. I had a really bad experience. The people managing the place seemed clueless! I texted them the day before I left to arrange for them to get the key and they never replied. I texted them again earlier the day I was leaving explaining I had to leave for the airport at 11am and they didn’t reply until 10am. By 11:10am I left the property and they hadn’t come get the key yet!!! I had to leave it with my brother for them to collect later. Really unprofessional. I don’t think I will ever trust renting a place through a company without looking at it again.
Gimena Natalia
Séjour de 21 nuits en décembre 2023