Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juin 2024 sur Expedia
Good hotel to stay close downtown Buffalo at a decent price.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Best Western Galleria Inn & Suites , Gestion de l’hôtel
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
par un voyageur
Publié le 24 mars 2024 sur Expedia
Très bien merci
Commentaires de Gestion de l’hôtel
25 mars 2024 par Best Western Galleria Inn & Suites , Gestion de l’hôtel
Thank you very much for your five star rating of the Best Western Galleria Inn & Suites Cheektowaga, New Yarok. It was a pleasure having you as our guest and we look forward to your return to us!
par un voyageur
Publié le 9 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2023 par Sophia CSR, Gestion de l’hôtel
Hi Caroline,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
par un voyageur
Commentaire
Publié le 21 nov. 2022 sur HotelsIls disent déjeuner complets manque de chose, ils ont du me changer de chambre car mon chauffage faisait défaut et dans les 2 chambres la toilette était instable et coulait un peu sur le plancher par le dessous et les matelas étaient très vieux donc je n'ai pas vraiment apprécié
Commentaires de Gestion de l’hôtel
21 nov. 2022 par Sophia CSR, Gestion de l’hôtel
Hi Sylvain,Your feedback helps make us better, and we appreciate you taking the time to share. We appreciate your alerting us to the issues you experienced with your accommodations. We have mentioned these items to the appropriate departments, and we are working on resolutions. We are sorry if you were inconvenienced in any way, and we hope you'll stay with us again whenever your travels bring you to this area.
par un voyageur
Publié le 19 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
20 mai 2022 par Sophia CSR, Gestion de l’hôtel
Hi Sebastien,
Thank you for reviewing us. We are glad you enjoyed your stay here. It was a pleasure hosting you. Do let us know if you have any further suggestions on how we can improve, looking forward to your next visit.
par un voyageur
2/10
Publié le 28 déc. 2019 sur HotelsDédastreux, eau brune et pas d'eau chaude ! Il faisait 29°c à l'intérieur !
Commentaires de Gestion de l’hôtel
25 janv. 2020 par Manager, Gestion de l’hôtel
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
par un voyageur
Publié le 14 oct. 2019 sur Expedia
Petit déjeuner très de base.
Chambre bon rapport qualité/ prix
Commentaires de Gestion de l’hôtel
14 oct. 2019 par Manager, Gestion de l’hôtel
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
par un voyageur
Publié le 4 sept. 2019 sur Hotels
S/O
Commentaires de Gestion de l’hôtel
6 sept. 2019 par Manager, Gestion de l’hôtel
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
par un voyageur
Publié le 7 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
7 avr. 2019 par Manager, Gestion de l’hôtel
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The room was a good size but tired. It was not cleaned very well, the Ice bucket had old water in in it and there were pieces of tape on the walls and an old plastic bag on one of the shelves. There was a large chip in the formica on the room divider. I am not a fan of the small pillows either. Breakfast was good and the location was good. All in all it was an OK one night stay.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Best Western Galleria Inn & Suites, Gestion de l’hôtel
Thank you for sharing your feedback. We're glad to hear that you appreciated the room size, breakfast, and location. However, we sincerely apologize for the cleanliness issues and condition of the room. This certainly does not meet our usual standards, and we'll address the concerns you've mentioned with our housekeeping and maintenance teams. Your comfort is important to us, and we will look into improving the pillows as well. We hope to have the opportunity to provide you with a better experience during your next stay. Safe travels!
