Note fondée sur 809 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Jason, Gestion de l’hôtel
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.
par un voyageur
Publié le 12 août 2024 sur Expedia
Good place !
Commentaires de Gestion de l’hôtel
12 août 2024 par Jason, Gestion de l’hôtel
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
English version after the french one
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**Points Positifs :**
- La chambre était propre.
- L’hôtel était calme et peu bruyant malgré la proximité de l’aéroport.
- Le stationnement était facile d’accès.
**Points Négatifs :**
- La piscine était très sale.
- Le personnel, bien que présent, n'était pas très accueillant.
- Il y avait une drôle d’odeur dans les corridors.
- Le déjeuner offert était très basique : œufs brouillés, bacon, pommes, oranges, pain, un gaufrier et quelques pâtisseries.
**Conclusion :**
Je donne un 6/10. Je ne suis pas fâchée, mais je n’y retournerais pas.
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**Positive Points:**
- The room was clean.
- The hotel was quiet and not noisy despite being close to the airport.
- Parking was easy.
**Negative Points:**
- The pool was very dirty.
- The staff, while present, was not very welcoming.
- There was a strange smell in the hallways.
- The breakfast offered was very basic: scrambled eggs, bacon, apples, oranges, bread, a waffle maker, and some pastries.
**Conclusion:**
I give it a 6/10. I am not angry, but I would not return.
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Commentaires de Gestion de l’hôtel
30 juill. 2024 par Jason, Gestion de l’hôtel
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. I will relay your review to the proper departments, and we hope you give us another try in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
- Les draps de lit d'un des deux lits étaient hyper froissés on dirait qu'ils avait été sechés maintenus pressés par une presse hydrolique et de me faire dire qu'ils ne repassent pas les draps quand je me suis plaint. Et j'ai du demander de comparer les deux lits et demander de changer de draps.
- rideau de douche avec des taches de saletés et baignoire mal lavée.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Jason, Gestion de l’hôtel
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. I will relay your review to the proper departments, and we hope you give us another try in the future.
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Jason, Gestion de l’hôtel
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your stay. We hope to see you again in the future.
par un voyageur
Publié le 23 janv. 2024 sur Hotels
Very clean, quiet in the room but it is right in front of the airport so there is some plain noise but it did not disturb me at all. Restaurants around. I recommend 100%
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Jason S, Gestion de l’hôtel
Thank you for your feedback on your recent stay with us. We are glad to see you enjoyed your time with us. We hope to see you again in the future.
par un voyageur
Publié le 13 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2023 par Jason, Gestion de l’hôtel
Thank you for your feedback on your recent stay. We are glad to see that you enjoyed your time with us. We hope to see you again soon.
par un voyageur
Publié le 19 juill. 2023 sur Expedia
8/10
Commentaires de Gestion de l’hôtel
21 juill. 2023 par Jason S, Gestion de l’hôtel
Thank you for your feedback on your recent stay. We are glad to hear that you enjoy your stay with us. We hope to see you again in the future!
par un voyageur
Comfort Inn and Suites at the airport location
Publié le 4 oct. 2024 sur HotelsThis was a great hotel n location. The hotel was clean, beds were comfortable and I can not forget about the amazing hot breakfast. The staff was very attentive to our needs of going the extra Mile to make us turkey sausage because we don’t need pork or beef. Ella without standing in me sure the food was enough when it got low. The cook was amazing would mention her name but I forgot her and the guy that worked Monday, September 23, 2024. The lady at the front desk was awesome. Ella sister. From now on when I visit my family in Buffalo, the Comfort Inn and suites at the airport is where I will be staying. I can’t say enough about how clean, friendly, comfortable convenient and of course the breakfast was kudos to all the staff that was involved in our stay from September 20 2024 until September 23, 2024. Thank you for all your help and kindness.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Jason, Gestion de l’hôtel
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We hope to see you again in the future.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
We booked a two-queen room for my wife, my son and myself. Upon booking, there is the option for special requests. I simply mentioned I'd appreciate a room facing the airport if available.
Upon entry to the the room, we discovered a single King bed. The usual lumpy pull out was available. We called the front desk to get the proper room and were told no rooms were available. The staff member did not apologize, was borderline rude and showed zero empathy. You'd think even a small credit would be appropriate. Expedia even reached out and were denied. The staff member went so far as to lie and suggest we contacted the hotel and said the airport view was a priority. Absolute nonsense. The hotel is mediocre at best and is showing its age. Mistakes happen, not a big deal, but lying and showing zero empathy gives this place a 1-star in my books. Proximity to the airport was the only plus.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Jason, Gestion de l’hôtel
Thank you for your feedback. Considering you asked for a "room with a view of the airport " and the desk said the only rooms that face the airport are Kings with full size sofa sleepers...you were ok with that. You had occupied the room for a few hours before decided you would want to swap back to your previous room type however the hotel was sold out at this time. We apologize for the issue of honoring your request for a room facing the airport to the best of our abilities.
