Note fondée sur 718 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
Un pur motel américain, avec le parking devant la chambre. Celle-ci était propre, mais la literie était en fin de vie. Le petit-déjeuner est sans plus, très bas de gamme, mais comme il est inclus dans le prix de la chambre, on ne va pas demander plus que le minimum nécessaire. Nous y sommes resté une nuit, avant de visiter les chutes de Niagara qui sont à 30 minutes en voiture. C'est un rapport qualité-prix correct, acceptable pour une nuit de passage.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your detailed review. We’re glad you found our motel clean and well-suited for your visit to Niagara Falls. We appreciate your feedback on the bedding and breakfast, and we’ll work on making improvements. We're happy to offer good value for a convenient stopover.Sincerely, Hotel Manager
par un voyageur
Publié le 29 oct. 2019 sur Hotels
par un voyageur
Publié le 22 oct. 2024
Sketchy
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Our room was gross. The top bed cover we take off every hotel bed, so we were left with a sheet. The bathroom was not clean. The toilet seat was broken, the spring from the tp holder was on the floor, so the tp was put in the nasty holding box. We kept our shoes on. Got in and out in 9 hours.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,I sincerely apologize for the unsatisfactory conditions you encountered during your stay. The cleanliness of our rooms and facilities is a top priority, and it’s clear we fell short in your case. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. Thank you for sharing your experience, and we hope to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Affordable and Clean
Publié le 6 oct. 2024 sur HotelsThis was a clean, affordable place to stay. The free breakfast didn't have any hot foods (other than instant oatmeal) but it had decent choices and was available even outside the posted hours. The staff were friendly and the rooms were clean. The rooms were a relatively generous size for this type of hotel/motel, and ours also had a large mini-fridge and a microwave, which was great for dinner leftovers.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your detailed feedback! We're glad you found our hotel clean and affordable, and that you enjoyed the friendly service from our staff. It's great to hear that the room size and amenities, like the mini-fridge and microwave, met your needs. We appreciate your suggestions regarding the breakfast options and will take them into consideration for future improvements. We look forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Perfect location
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your short and sweet review! We’re thrilled to hear you loved our location. We hope to welcome you back for another stay soon!Sincerely, Hotel Manager
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Quick place to stay for college move in day.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review! We're glad we could provide a convenient spot for your college move-in day. Best of luck to you and your student, and we hope to see you again!Sincerely, Hotel Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're truly sorry to hear that your experience was disappointing. Please reach out to us directly so we can address your concerns and improve for future guests. Your satisfaction is important to us.Sincerely, Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Bed and bathroom clean, room smelled of tobacco smoke. Carpet filthy— white socks were black walking around room. Room needs maintenance. Crusty bathroom sink faucets, missing electrical covers, damaged lamp shades. Husband fixed window shade because it would not go up or down. Breakfast was ok. Always ran out of yogurt, milk etc.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your review. We're glad you found the bed and bathroom clean, but we sincerely apologize for the issues with room maintenance and cleanliness. We'll work with our team to address these concerns and ensure a better experience moving forward. We appreciate your feedback.Sincerely, Hotel Manager
