Ratings based on 900 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 18, 2024
Hotel was fine except they were going to charge me again as the hotel did not have a record of me paying. Good thing I brought my credit card receipts with me.
Comment from Hotel Management
Nov. 19, 2024 by DHI Customer Support, Hotel Management
Dear Kelly,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by DHI Customer Support, Hotel Management
Dear Lisa,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.
by A traveller
Posted Aug. 25, 2024 on Expedia
Room was found to be not entirely clean - prior guests garments found beside bed … tub enamel was cracked and in disrepair. Shower tub filled up with water while showering which was uncomfortable. Pool area was very nice and convenient to access from room.
Comment from Hotel Management
Aug. 28, 2024 by DHI Customer Support, Hotel Management
Dear Jason,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A traveller
Posted Aug. 25, 2024 on Hotels
I was skeptical about this hotel when I booked , but we end up loving it . Staff are very friendly and the property very clean and quiet . I would definitely come back here . Family friendly .
Comment from Hotel Management
Aug. 28, 2024 by DHI Customer Support, Hotel Management
Dear Maria,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!
by A traveller
Posted Aug. 25, 2024 on Expedia
We had a courtyard view 2nd floor that overlooked pool, seating area, the room was large compared to others we've had here before.
Comment from Hotel Management
Aug. 28, 2024 by DHI Customer Support, Hotel Management
Dear Joseph R,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by DHI Customer Support, Hotel Management
Dear Jessica,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.
by A traveller
Posted Aug. 24, 2024 on Expedia
The staff here is Amazing. Theyre really nice and the rooms are clean.
Comment from Hotel Management
Aug. 28, 2024 by DHI Customer Support, Hotel Management
Dear Lindy,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.
by A traveller
Posted Aug. 24, 2024 on Expedia
I believed that this property had been renovated. The best way to describe the renos would be to say it was like putting lipstick on a pig , at the end of the day it is still a pig. What is the point of putting in new fixtures in the bathroom yet the sink is broken and needed to be changed as well. The tiles in the shower was cracked in multiple places and who paints a bathtub as opposed to changing out the tub. The only plus was the location.
Comment from Hotel Management
Aug. 28, 2024 by DHI Customer Support, Hotel Management
Dear Sanda,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.
by A traveller from Massillon
Posted Aug. 23, 2024 on Expedia
Nice location, every thing was clean. Loved the pool
Comment from Hotel Management
Aug. 23, 2024 by DHI Customer Support, Hotel Management
Dear Anesta,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
by A traveller
Posted Aug. 21, 2024 on Expedia
The property is in a great location. The courtyard and pool area when closed needs to be monitored. Loud, drunk men still at it until 4:10 am and it echoed in the courtyard which our room opened up to and no one from the hotel addressed this issue.
Comment from Hotel Management
Aug. 23, 2024 by DHI Customer Support, Hotel Management
Dear Laura,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
