Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Bon dépanneur, bon rapport qualité prix
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Nancy Y., Gestion de l’hôtel
Thank you for positively rating your stay!!Nancy Y.#Team6
par un voyageur de St-Jean-Sur-Richelieu
Publié le 7 août 2023 sur Expedia
The internet didn't work and at the reception , they didn't care .
Commentaires de Gestion de l’hôtel
18 août 2023 par Nancy Y., Gestion de l’hôtel
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6
par un voyageur de Longueuil
Publié le 22 juill. 2023 sur Expedia
Bon rapport qualité prix
Commentaires de Gestion de l’hôtel
2 août 2023 par Brand Experience Team, Gestion de l’hôtel
Hi Michel,Thank you for positively rating your stay!!Maz K.#Team6
par un voyageur
Publié le 18 nov. 2024
Vinyl floors peeling black mold in bathroom, one bed with stains, one folding chair and table stained. Hotel looked nothing like the picture on Expedia. Very disappointed
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Elizabeth,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
par un voyageur
Publié le 18 nov. 2024
Micheal was Very helpful… caught a morning flight and he allowed me to still check in early to my room
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Eric,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6
par un voyageur
Eh
Publié le 20 oct. 2024 sur HotelsHair in shower fresh facial shavings in sink. Tv not working. Would not recommend
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Quick and easy friendly staff
par un voyageur
Beware!!!
Publié le 19 oct. 2024 sur HotelsThe sheets had black hair all over them so I went to the front desk and asked to change rooms. Well gentleman was nice and changed my room but this room was even worse. The toilet seat was up and had urine and feces on it. He then sent me to another roombut when I turned blankets down there was more black hair all over the blankets and dead bed bugs and makeup marks on the pillow. They are not changing the sheets . they do not clean the rooms. When I moved the bed there was clothing underneath it from the previous guests and filth.
par un voyageur
The Absolute Worst experience ever
Publié le 17 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
18 oct. 2024 par Nancy Y., Gestion de l’hôtel
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Nothing was unique about this property. Bathroom was filthy tub was filthy room stink.
