Note fondée sur 328 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Séverine de toulouse
Bien
Publié le 23 févr. 2015 sur HotelsBonne expérience, hôtel agréable, petit déjeuner correct et gratuit.
Commentaires de Gestion de l’hôtel
9 nov. 2016 par General Manager, Gestion de l’hôtel
Querido Serverine Gracias por elegir Americas Best Value Inn Buffalo, TX. Le agradecemos por dejarnos una buena reseña en línea. Apreciamos su estancia en nuestra posada. Esperamos verlos pronto en un futuro cercano.
par Séverine de toulouse
très bien
Publié le 22 févr. 2015 sur HotelsHôtel agréable, chambre spacieuse, petit déjeuner correct, personnel agréable.
Commentaires de Gestion de l’hôtel
9 nov. 2016 par General Manager, Gestion de l’hôtel
Querido Serverine Gracias por elegir Americas Best Value Inn Buffalo, TX. Le agradecemos por dejarnos una buena reseña en línea. Apreciamos su estancia en nuestra posada. Esperamos verlos pronto en un futuro cercano.
par un voyageur de Teague
Publié le 21 juin 2024 sur Expedia
.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Amber,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Buffalo, TX is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Oniel RediResponse Specialist , Gestion de l’hôtel
Thank you James, for taking the time to write a review of your stay at the Red Roof Inn Buffalo, TX. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 14 juin 2024 sur Expedia
At least 15 flies and gnats swarming around as soon as we walked in. Needless to say we did not stay. Just disgusting.
Commentaires de Gestion de l’hôtel
15 juin 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Donna,Thank you for taking the time to tell us about your experience at the RED ROOF INN BUFFALO TX. The issues that you've brought to my attention regarding bugs in your room are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 juin 2024 sur Hotels
Very good
Commentaires de Gestion de l’hôtel
6 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Michel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BUFFALO TX. We sincerely appreciate your comments and are happy to hear you had a very good experience with us. We constantly strive to exceed our guests' expectations, and your positive feedback motivates us to continue this endeavor.We eagerly await your next visit and the opportunity to serve you again at Red Roof.Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 3 juin 2024 sur Expedia
nice staff
Commentaires de Gestion de l’hôtel
4 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Cherylon, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BUFFALO TX. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the staff that was nice. We constantly strive to exceed our guests' expectations, and your positive feedback motivates us to continue this endeavor.We look forward to welcoming you back for another exceptional stay and creating more memorable experiences for you at Red Roof.Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 1 juin 2024 sur Expedia
Sofa bed in room was absolutely FILTHY, came with no sheets or pillows. Asked for both; no available pillows and only 2 thin sheets. There were injectable medication bottles under the sofa and other garbage. The room was not the cleanest. TV didnt work properly. Fridge didnt close or seal properly. We never got replacement towels, coffee, and they never came in to clean while we were gone, etc. Don't know how this place gets a good rating anywhere. It was horrible and we will never be back.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you, Rebecca, for writing to us about your recent stay at our hotel RED ROOF INN BUFFALO TX. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We at Red Roof truly value your feedback and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 avr. 2024 sur Expedia
The condition of the property is poor. There was know amenities in the room.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Nathan,Thank you for telling us about your stay at the Red Roof Inn Buffalo, TX. I am glad we earned your 4/5 score, despite the poor condition of the property and the missing amenities from your room. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, Antonio. Our team at the Red Roof Inn Buffalo, TX appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
