Note fondée sur 201 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juin 2024 sur Expedia
par un voyageur
The remote didnt have batteries in it
Publié le 30 mai 2024 sur Hotelspar un voyageur
Publié le 25 mai 2024 sur Expedia
par un voyageur de bowling Green
Publié le 20 avr. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ernest,Thank you for rating us 5 out of 5 on Expedia. We appreciate your positive feedback and are glad that you had a great experience with us. We value your support and hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 25 mars 2024 sur Expedia
Nothing
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nick,We're sorry to hear that your experience did not meet your expectations during your recent stay. Your feedback is valuable to us, and we apologize for any inconvenience you may have encountered. If you would like to share more details about your stay or discuss any specific issues you faced, please feel free to contact us directly. We strive to continuously improve and ensure that all our guests have a positive experience.Thank you for bringing this to our attention.Sincerely,Hotel Manager
par un voyageur
Publié le 24 mars 2024 sur Expedia
Staff are excellent
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rosa,Thank you so much for your 5-star review on Expedia! We're delighted to hear that you had a fantastic experience during your stay with us. Our team strives to provide exceptional service and ensure that our guests have a memorable and comfortable stay. Your positive feedback motivates us to continue delivering the best hospitality possible.We hope to welcome you back soon for another enjoyable stay!Sincerely,Hotel Manager
par un voyageur
Publié le 2 mars 2024 sur Expedia
We booked last minute as we needed a place to stay in Buffalo. We got to the hotel and check in was fine. Went out for the night and came back to a room that was 65 degrees. When I asked front desk they said you can’t control your own heat and that’s where they keep it. It’s not even room temperature on any scale. It was a freezing sleep with think blankets
Commentaires de Gestion de l’hôtel
7 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize for the discomfort you experienced during your stay, especially with the room temperature. Your feedback is important, and we're sorry that we fell short in providing a comfortable environment. We will investigate the heating issue and address it promptly to ensure that future guests do not face similar challenges. If there's anything else you'd like to share or if there are ways we can make amends, please feel free to let us know. Your satisfaction is our priority, and we appreciate your understanding.Sincerely,Hotel Manager
par un voyageur
Buffalo
Publié le 25 févr. 2024 sur HotelsQuiet and covient
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Brian,We appreciate your perfect rating and are glad to hear that you found our hotel quiet and convenient. If you have any additional comments or if there's anything specific you enjoyed about your stay, please feel free to share. We look forward to hosting you again should your travels bring you back to Buffalo.Best regards,Hotel Manager
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Savannah,Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your opinion. We apologize if your experience with us fell short of your expectations. We will consider your comments and use them to improve our services. Thank you for staying with us.Sincerely, Hotel Manager
par un voyageur
Publié le 20 janv. 2024 sur Expedia
The management staff are nice. The snow plow vendor needs to be there to plow faster. My car was literally sliding on to the road when trying to pull in. The bathrooms need better cleaning left over hair all in the sink and toilet. Towels need bleaching and most bed spreads have cigarette burns in them or stains that don’t come out.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rosa,Thank you for taking the time to share your feedback. We appreciate your kind words about our management staff and apologize for the issues you encountered during your stay. Your comments are valuable, and we will address them with the relevant teams to ensure a higher standard of cleanliness and maintenance. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager
