Note fondée sur 231 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Buffalo
Publié le 18 déc. 2024
par un voyageur
Publié le 31 août 2024 sur Expedia
No good
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par University Manor Inn, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing our hotel, and we look forward to your next visit with us.
par un voyageur
Publié le 23 août 2024 sur Expedia
Very loud and people would knock on the doors loudly at night
Commentaires de Gestion de l’hôtel
24 août 2024 par University Manor Inn, Gestion de l’hôtel
We apologize for the unpleasant behavior of some of our guests. Your feedback is important to us, and we will use it to improve our services going forward. We value your business and hope you will give us another chance to provide you with a better experience.
par un voyageur
Publié le 17 août 2024 sur Expedia
Didn’t receive attendance and the area is very dirty and rundown
Commentaires de Gestion de l’hôtel
17 août 2024 par University Manor Inn, Gestion de l’hôtel
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and appreciate you alerting us to a few concerns that needed our immediate attention. We are sorry there were several issues during your stay and that we fell short in making you feel comfortable during your visit. We would like an opportunity to serve you better and regain your trust in our hotel.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Due to something which has led to heavy bookings downtown for Buffalo for last night, established as long as 60 days ago, we had to find and settle for this "dump". Sevices were spare to none, fixtures were missing, bathtubs were badly caulked, paint was peeling off the wall in spots and the veneers on room furniture were becoming unhinged. Any interaction with the manager was on the outside of the building. He sat behind plexiglass and met our needs and requests through a security drawer similar to what you would find at a drive-in bank teller. In short a rather unplesant (but expected) experience.
Commentaires de Gestion de l’hôtel
1 août 2024 par University Manor Inn, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par University Manor Inn, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for failing to exceed your expectations while staying at the University Manor Inn. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2024 par University Manor Inn, Gestion de l’hôtel
We're sorry to hear that we did not meet all of your expectations. Please tell us about your future experiences and how we can improve your next stay with us.
par un voyageur
Publié le 28 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2024 par University Manor Inn, Gestion de l’hôtel
Thank you for your feedback and for choosing to stay at our hotel. We apologize your stay was less than perfect. Your experience is not representative of our usual performance We would like to regain your trust and hope to serve you again in the future.
par un voyageur
Publié le 28 mai 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
28 mai 2024 par University Manor Inn, Gestion de l’hôtel
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and concerns. Your recommendation is appreciated, and we look forward to welcoming you again.
