Note fondée sur 184 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 nov. 2023 par Nizam, Gestion de l’hôtel
Dear Eric,Greetings from us at The Chateau Spa & Wellness Resort! Thank you for your rating and hope you had a wonderful and memorable stay with us.Thank you once again and wish you a wonderful day.
par un voyageur
Publié le 5 juin 2023 sur Hotels
Très très vieu Hotel, le personnel ne parle pas très bien anglais!!! L’attente au restaurant est immense, énorme malgré le faite qu’il n y a pas grand monde ! Vraiment je vous déconseille cet endroit !
Commentaires de Gestion de l’hôtel
10 juin 2023 par Dzul, Gestion de l’hôtel
Dear Bernard, Greetings from us at The Chateau Spa & Wellness Resort!We appreciate you for taking the time to post a review on Hotels.com which allows us to address the various shortcomings in our delivery process.The Chateau Spa & Wellness Resort is modeled after a 12th century “Haut Koenisgsbourg” castle in Alsace, France, stands proudly at 3,000 feet above sea level, sprawled over 16,000 acres of lush greenery.There is no excuse to be found and can only regret for not having the opportunity to meet up with you and able to rectify where possible to assure a more pleasant and memorable hotel experiences.We hope that you will provide us with another opportunity to welcome you back with a positive guest experience and stay.
par un voyageur
Publié le 16 juin 2024 sur Expedia
This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Diyana | Ops Exec, Gestion de l’hôtel
Dear Yong Ting Mark,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.
par un voyageur
Publié le 26 nov. 2023 sur Expedia
The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.
Commentaires de Gestion de l’hôtel
2 déc. 2023 par Diyana | Ops Exec, Gestion de l’hôtel
Dear Mark,Bonjour from The Chateau Spa & Wellness Resort!We appreciate you for taking the time to post a review which allows us to address the various shortcomings in our delivery process, helping us to ensure we deliver good service to all our guests with care, efficiency and consistency by all levels of our serving team.Kindly accept our sincerest apologies if we have not met or exceeded all of your expectations during your stay.There is no excuse to be found and can only regret for not having the opportunity to meet up with you and able to rectify where possible to assure a more pleasant and memorable hotel experiences.However nevertheless rest assured we will strive to perfect your stay with us the next time. Looking forward to welcoming you back here soon.
par un voyageur
Publié le 4 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Nizam, Gestion de l’hôtel
Dear Kim,Bonjour from us at The Chateau Spa & Wellness Resort!Thank you for the 10 out of 10 rating.Wishing you a wonderful day.
par un voyageur
Publié le 28 août 2023 sur Expedia
Hope they continue maintaining the place
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Nizam, Gestion de l’hôtel
Dear Kala,Greetings from us at The Chateau Spa & Wellness Resort! Thank you for your recent visit and your valuable feedback as it allow us to improve for the benefit of our future guests.I'm pleased that you did enjoy all other aspects of your stay. Thank you once again and hopefully we see you return in the future.
par un voyageur
Publié le 27 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Nizam, Gestion de l’hôtel
Dear TEE,Greetings from us at The Chateau Spa & Wellness Resort! Thank you for your recent visit and your valuable feedback as it allow us to improve for the benefit of our future guests.I'm pleased that you did enjoy all other aspects of your stay. Thank you once again and hopefully we see you return in the future.
par un voyageur
Publié le 7 juin 2023 sur Expedia
Nice to relax
Commentaires de Gestion de l’hôtel
10 juin 2023 par Dzul, Gestion de l’hôtel
Dear Terence, Bonsoir from us at The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we are glad that you had a relaxing and rejuvenating stay with us. We would like to extend our heartfelt appreciation for selecting us as your preferred resort. Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards. We really appreciate that you took your valuable time to review our resort and kindly accept our sincere apologies, should we have not met or exceeded your expectations in any way during your stay. Nevertheless rest assured that we will strive to perfect your stay with us the next time. A bientôt! Regards,
par un voyageur
Publié le 3 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2023 par DZUL, Gestion de l’hôtel
Dear Hui Zhi,Greetings from us at The Chateau Spa & Wellness Resort!Thank you for your nice comments about our property and our associates, it is always nice to know we succeed in making our guest having a successful and memorable stay with us.I will surely pass your positive and motivating feedback to my Team members.Thank you so much once again; it is really nice to know when we do well!Have a fantastic time ahead.
par un voyageur
Publié le 5 mai 2023 sur Expedia
No water is delivered in toilet, shower poolside.
Commentaires de Gestion de l’hôtel
19 mai 2023 par Dzul, Gestion de l’hôtel
Dear Katsushi, Warmest greetings from The Chateau.Guest comments, whether positive or otherwise, is essential in our continuous effort to improve the hotel services and facilities as well as give us better understanding of our guest's needs. Please do accept our sincere apologies in your recent stay experience with the shortfall expectations, time and interest you have taken to highlight your deep dissatisfaction with water supply at the swimming pool changing room. We had no alternatives but to take necessary actions at a short notice to rectify the defects or we would have to endure more complains due to it. We have always ensured that we placed our circulated letter in all our guestrooms to inform them about any activities in the hotel that may cause some discontent during their stay. While care had been taken to ensure minimal disruption to the everyday operations and comfort of guests, we have taken note of your comments and shall monitor all upgrading works more closely in future. I regret not having able to meet up with you, during your stay with us. We hope that you will provide us with another opportunity to welcome you back with a positive guest experience and stay. Thank you
