Note fondée sur 77 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Expedia
The service was excellent, the only issue is that I couldn’t sleep due to the noise from the upstairs room which went on all night. It felt like there was furniture being moved around. Most probably it’s the metal chairs rubbing on the tiles. It was a nightmare. May I suggest that you inset rubber on the chair legs. I didn’t look forward to another night. I made a complaint but nothing was done
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Hilda,Thank you for sharing your feedback regarding your recent stay with us. We’re pleased to hear that you found our service to be excellent, but we truly apologize for the noise disturbance you experienced from the upstairs room. We understand how important a good night’s sleep is, and it’s disappointing to hear that this impacted your stay.Your suggestion to insert rubber on the chair legs is very much appreciated, and we will certainly consider it as we look for ways to improve the comfort of our guests. We regret that your initial complaint did not lead to a satisfactory resolution, and we will follow up with our team to ensure that we address such issues promptly in the future.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back for a more restful experience.Best regards, Guest Relations
par un voyageur
Publié le 16 juill. 2024 sur Expedia
I enjoyed my stay in Bulawayo
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Guest Relations, Gestion de l’hôtel
Refreshing day Edwin,Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed your stay in Bulawayo. Our team works hard to ensure a memorable experience for our guests, and we’re glad to know we succeeded in making your visit enjoyable.We hope to welcome you back soon for another wonderful stay!Best regards, Guest Relations
par un voyageur de Grayson
Publié le 7 juill. 2024 sur Expedia
Good customer service
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Guest Relations, Gestion de l’hôtel
Refreshing day to you.Thank you for your kind words about our customer service! We're glad to hear you had a positive experience. Please call again. Warm Regards
par un voyageur
Pleasant
Publié le 29 juin 2024 sur HotelsVery good and pleasant.
Needle to introduce a multi channel service like DSTV....TV stations available very limited and not entertaining
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Guest Relations, Gestion de l’hôtel
Refreshing day Thank you for the feedback, all your concerns have been taken to heart. Please do call again. Warm Regards
par un voyageur
Lovely
Publié le 1 juin 2024 sur HotelsComfortable, great and relaxing
Commentaires de Gestion de l’hôtel
19 juin 2024 par Guest Relations, Gestion de l’hôtel
Thank you very much for the pleasant review. Please call again.
par un voyageur
Publié le 7 janv. 2024 sur Hotels
The rooms aren’t noise proof you can literally hear every conversation happening outside by the balcony or when room service is taking to neighbouring room.
Everything else great
Commentaires de Gestion de l’hôtel
26 mars 2024 par Guest Relations, Gestion de l’hôtel
Thank you for the review. Your concerns have been taken to heart and have since been rectified. Please do call again.
par un voyageur
Publié le 25 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 mars 2024 par Guest Relations, Gestion de l’hôtel
Thank you very much for the review, please do call again.
par un voyageur
Publié le 18 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 mars 2024 par Guest Relations, Gestion de l’hôtel
Thank you for the review , please do call again.
par un voyageur
Publié le 1 oct. 2023 sur Expedia
Perfectly adequate for an overnight stay
Commentaires de Gestion de l’hôtel
15 nov. 2023 par GR, Gestion de l’hôtel
Refreshing day Moyra.Thank you very much for the review. Please do call again. Kind regards.Guest Relations
par un voyageur
Publié le 30 juin 2023 sur Expedia
It was an OK stay, met our needs for the 2 nights.
Commentaires de Gestion de l’hôtel
7 août 2023 par GR, Gestion de l’hôtel
Refreshing day Thank you for the pleasant review. Kind regardsGuest Relations
