Note fondée sur 385 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Caroline MICHOUD de Australie
Correct sans plus
Publié le 7 déc. 2013 sur HotelsPersonnel accueillant et très agréable. Bon emplacement surtout pour aller voir les tortues sur la plage de "mon repos". Un peu juste au niveau de l'entretien général surtout en début de saison d'été. Les chambres ont une bonne literie un tout petit peu juste au niveau de l'entretien (poussière et toile d'araignée...). L'équipement général est correct. Le petit déjeuner continental un peu juste.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Management , Gestion de l’hôtel
Hi Cathryn, Thanks for your feedback, as mentioned we have been in touch with Hotels.com/Expedia due to the events that occured during your time here. You failed to depart your villa on your check-out day, and then failed to check-in to your next villa accommodation resulting in management having to remove your items based on advise from a higher authority. Despite assistance from our team during your time here to extend due to your error in booking dates, we do not feel that your rating is fair or accurate of our property and your experience here considering the reason for the above.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Alannah, Gestion de l’hôtel
Hi Andrew - thanks for taking the time to leave us a rating on your experience here at Kellys, we are so happy you had such a great time here at the resort. All the best with your travels and we look forward to welcoming you back another time if you are ever in the area again!
par un voyageur
Publié le 19 juill. 2024 sur Wotif
The location and set out was really lovely but tired in a lot of places …unit very noisey due to fridge going on and off 24/7 and the unit in the roof continue noice ,shower window would not close made early morning shower chilly due to eco ness shower was only just warm summer fine winter no so added to the open window breezes of discomfort .couch corners not vacuumed in a long time …small things I know but they added up ..eye for detail when servicing makes a big difference.We were told no alcohol to be drunk in the unit ..that’s a bit tough after a long hours on the road to get there …but there were wine glasses …were they used ….
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Alannah - Reservations, Gestion de l’hôtel
Hi Maggie, We apologise you experienced some issues during your time here at Kellys - your husband did come in to check regarding the hot water and our maintenance team did check to ensure nothing was wrong there for you. The units do have a small hot water system and they do only reheat at certain times so he had stated it was in the process of reheating up. Noone had mentioned regarding the window or this could have been rectified then and there for you! I do believe there has been a misunderstanding regarding drinking alcohol in your villa - this is not something we prohibit at all - hence the wine glasses in the room! The units are self catering, we cannot control what people drink and eat in there! We do not allow glasses from our restaurant/dinner to be taken back to the room as the villas have their own glasses or in the pool area for safety reasons. Hope this helps clear things up and we are so sorry this was misunderstood!
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Alannah, Gestion de l’hôtel
Hi Annemarie Thanks for the 10/10 review :) So glad you had such a great time staying here with us at Kellys! We hope to weclome you back another time :)
par un voyageur
Publié le 24 juin 2024 sur Expedia
Generally good, but starting to look a bit tired.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Alannah, Gestion de l’hôtel
Hi Benjamin, Thanks for taking the time to leave us feedback on your stay with us - we really appreciate it :)
par un voyageur
Publié le 19 juin 2024 sur Expedia
Every thing it was supposed to be
Commentaires de Gestion de l’hôtel
19 juin 2024 par Alannah , Gestion de l’hôtel
Hi Geoffrey Thanks so much for leaving us feedback on your stay, we really appreciate it - glad you enjoyed your time here at Kellys!
par un voyageur
Publié le 11 juin 2024 sur Wotif
The restaurant was first class. Menu was extensive.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Alannah, Gestion de l’hôtel
Hi Denise, Thanks for taking the time to leave us feedback on your stay with us! So glad you enjoyed the restaurant :)
par un voyageur
Publié le 9 mai 2024 sur Wotif
We had a lovely stay here and will come back. It’s quiet and clean and staff were lovely.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Alannah, Gestion de l’hôtel
Hi Karen Thank you so much for taking the time to leave us feedback on your experience here at Kellys - so glad you had such a wonderful time! We look forward to welcoming you back another time :)
par un voyageur
Publié le 25 avr. 2024 sur Expedia
This property was most likely THE spot back on the day. It’s nice and has a tropical resort feel but it’s feeling very dated. I was super disappointed that the hot tub was not working (no heat) - since it is directly connected to the pool it was cold. But, the room AC was good so we slept well. Having the kitchen area was nice too. Bathroom and toilet room were very small.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Alannah, Gestion de l’hôtel
Hi RickThanks for taking the time to leave us feedback on your stay with us - we really appreciate it :)
