Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Boat dock paradise
Publié le 4 oct. 2024 sur HomeAwayThe house was easy to find and wonderfully located close to our favorite wineries! We brought our boat and it stayed safely at the dock. We fished and caught plenty of catfish from the dock. The dock does need a good power wash, lots of bugs and spider webs.
There aren’t any life jackets for the paddle boards and no paddles for the kayaks. We sure would have liked to use them! The inside of the house was very clean, and plenty of room for a large crowd! The kitchen sink definitely needs a new faucet and there is not a working ice maker. The master bed room was immaculate BUT the bed is much to be desired. It’s an old memory foam mattress that is overly worn to the center. It had been flipped to the underside and a hard seam around the whole thing stuck into you. No mattress cover and thin sheets. For a luxury home, a luxury bed would be expected. This alone will keep me from staying here again.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Overall good place to stay, but had some hiccups.
Publié le 25 août 2024 sur HomeAwayOverall the property is very nice, but we did have some hiccups.
The upstairs gets VERY hot during the summer months due to the house only having 1 hvac unit. Undersized for this size house.
The directv did not work the last day we were there.
All the fire alarms sirens went off at 6:30am the last morning we were there and then again at 7am.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par VrboOwner, Gestion de l’hôtel
Ty, thank you so much for taking the time to provide your feedback. We sincerely apologize for the issues that you encountered during your stay with us. The comfort and satisfaction of our guests are our priorities, and the experience you had is certainly not commonplace. We have made our local team aware of your maintenance concerns, and they will work diligently to address them appropriately. We hope to have another chance to impress you in the future!
par un voyageur de Texas
Great lake getaway
Publié le 22 août 2024 sur HomeAwayWe rented this house to celebrate my son's 14th birthday. The house was beautiful and spacious. The outdoor area was perfect for visiting and enjoying the sunset. We brought 2 jet skis and the kids had lots of fun riding and jumping in the lake from the upper deck of the dock. Definitely recommend this home for a great getaway on the lake!
par un voyageur
Beautiful home
Publié le 4 août 2024 sur HomeAwayLove home, but boat ramp only inconvenience. Had to pay to launch boat and they close at 4pm. Same time of check in. So had lauch 15 ride down. Gas guzzling...
jets ski. 15 minridw
Commentaires de Gestion de l’hôtel
20 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Maria. We are happy to hear you enjoyed the location of our home. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenity lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We will ensure that all information about the home is clear to avoid confusion. We appreciate your preference as a means to improve, and we hope you will give us a second chance to impress you.
par un voyageur
Great location and house, but not the cleanest.
Publié le 25 avr. 2024 sur HomeAwayThe house and location were wonderful, but we were dissapoined with the cleanliness of the property. The beautiful picture windows were dirty and full of cobwebs. The porch needed to be swept and furnature brushed off at least. And there was black mold all over the master shower ceiling. The other disappointment was that there was great outside furniture by the lake, but there weren't enough cushions for all the guests to sit comfortably.
Commentaires de Gestion de l’hôtel
10 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback with us! We are happy to hear that you enjoyed your stay, and apologize for any cleanliness issues you encountered. Please know that this is not commonplace, and we thank you for calling in an order for local staff to promptly resolve these issues. We look forward to your next stay!
par un voyageur
Wonderful!
Publié le 3 mars 2024 sur HomeAwayGreat house for a larger group. We had 13 people and it was plenty of room for everyone. Would definitely stay here again!
par un voyageur
Thanksgiving celebration
Publié le 12 nov. 2023 sur HomeAwayWe had a beautiful time in this warm and comfortable location!
par un voyageur de Austin, USA
Great Place to Stay
Publié le 18 sept. 2023 sur HomeAwayWe thoroughly enjoyed our stay at Elk Lodge. We had plenty of room. We enjoyed the large patio and used the grill multiple times. We had a blast fishing (catch and release). We enjoyed playing pool and ping pong as well. That was nice to have since it rained a little during our stay. Vacasa was very quick to respond when we had an issue figuring out the TV.
Commentaires de Gestion de l’hôtel
4 oct. 2023 par VrboOwner, Gestion de l’hôtel
Kyle, we are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager for review, and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Great lake house
Publié le 16 sept. 2023 sur HomeAwayOverall great house and is recommended. The only reason we did not give a 5 star throughout was because the air conditioner was not working properly the first night. The property manager did not respond until the next morning, however when she did respond she was very courteous and got the issue fixed quickly. The place is beautiful and a great family vacation spot. I will warn however that even when the AC was fixed the loft remains warm.
Commentaires de Gestion de l’hôtel
16 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Roberto. We are delighted that you have enjoyed your time with us. We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. Moving forward, we can assure you that our local staff will take immediate action to address your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We hope to have another chance to impress you on a future stay.
par un voyageur
Great Lake House Getaway
Publié le 28 août 2023 sur HomeAwayBeautiful house with amazing outdoor areas and large comfy indoor areas. Great place for a big group!
