Note fondée sur 371 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A éviter sans aucun doute !
Publié le 5 juin 2022 sur HotelsA notre arrivée, l'accueil était fermé à clé. Après 10 mn, un homme qui nétait pas l'opérateur de service, nous a donné les clés de la chambre par une petite fenêtre sur le côté (comme aux clients suivants). Aucun check-in réel.
Dans la chambre, pas de table de chevet sur un côté, wifi quasi nul (le code a du être obtenu plus tard). Pas de machine à café disponible. Pas de petit-déj dispo.
Hôtel à éviter vu son prix (113 $).
Commentaires de Gestion de l’hôtel
11 juin 2022 par Simon, Gestion de l’hôtel
Hi, Jacques! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon
par un voyageur
Publié le 27 sept. 2024
Everything! Staff was shabby, no working smoke alarm, nasrt moldy shower, filthy carpets, very outdated furnishings, paint, heaters, AC, looked like a drug house! Should be shut down
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We apologize for the unsatisfactory experience you had during your stay. This is certainly not the level of service we aim to provide. We have noted your concerns about the staff, smoke alarm, shower, carpets, and furnishings, and we will take immediate action to rectify these issues.
We sincerely apologize for any inconvenience caused, and we assure you that this is not reflective of the high standards we strive to maintain.
If there is anything more we can do to assist you, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 29 août 2024 sur Expedia
No one should stay there! It is falling apart!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Joey, Gestion de l’hôtel
Sincere apologies, Michael! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
par un voyageur
Publié le 29 août 2024 sur Expedia
Pictures are 10 to 15 years old! Stairs and balcony falling apart. No coffee or ice. There is no lobby!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Joey, Gestion de l’hôtel
We are sorry for the inconvenience caused to you, Michael! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Joey, Gestion de l’hôtel
Sincere apologies, James! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
par un voyageur
Publié le 28 août 2024 sur Expedia
Room smelled like dog pee. A lot of junk around the premises. Tv remote did not work.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Joey, Gestion de l’hôtel
Hi, Linda! We are sorry for the inconvenience caused due to TV issue. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback to the relevant team so that this is resolved at the earliest. We assure you that your next stay will be an amazing experience. Regards, Joey
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Tim, Gestion de l’hôtel
Thank you for rating us highly! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim
par un voyageur
Publié le 14 août 2024 sur Expedia
The property is under construction and shouldn't be rented until it is ready. Smoke alarm woke us up in the middle of the night. No towel holders, things are half finished and VERY EXPENSIVE
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Jodi! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
par un voyageur
Publié le 10 août 2024 sur Expedia
Really filthy. Clean bed but that was it. Floors and bathroom were disgusting. Would not recommend.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Ernie! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Lisa
par un voyageur
Publié le 10 août 2024 sur Expedia
We checked in and went to our room. There was a pile of garbage to the right of our room with tons of flies and rats. The room had 2 beds and there was a chemical smell that seemed to permeate the entire room. We received 2 plastic cups, no coffee maker, no ice machine. Moildy or dirty bathroom shower. Couldn't wait to get out of there. We were charged 193.00 from Expedia to stay in this dump. The staff were sympathetic to our issues and tried their best to support us. Do NOT stay at this motel!
Commentaires de Gestion de l’hôtel
17 août 2024 par Joey, Gestion de l’hôtel
Apologies for the inconvenience caused, James! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Joey
