Note fondée sur 362 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A éviter sans aucun doute !
Publié le 5 juin 2022 sur HotelsA notre arrivée, l'accueil était fermé à clé. Après 10 mn, un homme qui nétait pas l'opérateur de service, nous a donné les clés de la chambre par une petite fenêtre sur le côté (comme aux clients suivants). Aucun check-in réel.
Dans la chambre, pas de table de chevet sur un côté, wifi quasi nul (le code a du être obtenu plus tard). Pas de machine à café disponible. Pas de petit-déj dispo.
Hôtel à éviter vu son prix (113 $).
Commentaires de Gestion de l’hôtel
11 juin 2022 par Simon, Gestion de l’hôtel
Hi, Jacques! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon
par un voyageur
Publié le 27 sept. 2024
Everything! Staff was shabby, no working smoke alarm, nasrt moldy shower, filthy carpets, very outdated furnishings, paint, heaters, AC, looked like a drug house! Should be shut down
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We apologize for the unsatisfactory experience you had during your stay. This is certainly not the level of service we aim to provide. We have noted your concerns about the staff, smoke alarm, shower, carpets, and furnishings, and we will take immediate action to rectify these issues.
We sincerely apologize for any inconvenience caused, and we assure you that this is not reflective of the high standards we strive to maintain.
If there is anything more we can do to assist you, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 10 août 2024 sur Expedia
We checked in and went to our room. There was a pile of garbage to the right of our room with tons of flies and rats. The room had 2 beds and there was a chemical smell that seemed to permeate the entire room. We received 2 plastic cups, no coffee maker, no ice machine. Moildy or dirty bathroom shower. Couldn't wait to get out of there. We were charged 193.00 from Expedia to stay in this dump. The staff were sympathetic to our issues and tried their best to support us. Do NOT stay at this motel!
Commentaires de Gestion de l’hôtel
17 août 2024 par Joey, Gestion de l’hôtel
Apologies for the inconvenience caused, James! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Joey
par un voyageur
Publié le 10 août 2024 sur Expedia
The rooms are quite outdated, but it was clean and ready to go. The AC worked well and was not too noisy. Despite being on the main street, it was quiet. Some remodeling would be nice, but it was fine, and the price was good! Very convenient for overnight travelers on Hwy 20. I recommend it as a good low-price motel. I would stay there again.
Commentaires de Gestion de l’hôtel
17 août 2024 par Noah, Gestion de l’hôtel
Thank you for your appreciation, Paula! We hope to give you a consistent service every time. Regards, Noah
par un voyageur
Publié le 9 août 2024 sur Expedia
Kelsa was great
Commentaires de Gestion de l’hôtel
17 août 2024 par Tim, Gestion de l’hôtel
Hi, Dave! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Shona! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa
par un voyageur
Publié le 2 août 2024 sur Expedia
Did not hold a reservation we made and were not very nice to my wife and young child.
Commentaires de Gestion de l’hôtel
17 août 2024 par Dewi, Gestion de l’hôtel
Sincere Apologies, Chris! We are disappointed to see our guest dissatisfaction, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly. Regards, Dewi
par un voyageur
Publié le 2 août 2024 sur Hotels
Quiet. A little cluttered under and around stairs.
Commentaires de Gestion de l’hôtel
5 août 2024 par Joey, Gestion de l’hôtel
Hi, Alexa! We are elated to know that you liked our services. Regards, Joey
par un voyageur
Publié le 2 août 2024 sur Expedia
The absolute worst hotel stay we've ever had. Pulled in at 9 pm tired and parking lot has huge pot hole, one space left to park in since there's a couple trailers full of junk parked there. There was just hoarder looking junk everywhere. Have to watch your head going down the stairs cause the cover is too short. The carpet is torn on the stairs and the concrete in front of the rooms is broken. Totally sketchy with people watching us go to our room. I was worried our car was going to get broken in to. Carpet is covered in stains. Chair is covered in stains. TV remote and TV don't work. AC unit doesn't seem to be doing much even though it's right above your head but it makes horrible noises every so often. Crack in the ceiling. Curtains are sheer and mismatched- you could see right through them! Horrible beds and pillows. Half the room was repainted for the oyo brand and the other half was western and old like a horse shower curtain with a funky striped liner and mismatched towels that was all they could find. The bathroom floor had been redone but even that was done poorly--it was already chipping. The painting had been done poorly and was already chipping. People making noise in the night and knocking on doors. Needless to say we didn't sleep and were up at 6 am ready to get the hell out. We weren't the only ones cause the parking lot was mostly empty. Again, no one was at the front desk. Would never stay here again even if someone paid me too!
Commentaires de Gestion de l’hôtel
5 août 2024 par Joey, Gestion de l’hôtel
We are sorry to hear about your experience, Laura! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The hotel was pretty trashy and dirty. The hotel room appeared to be clean and ok. Than night we found multiple bedbugs in each of the beds. We decided to leave immediately. The hotel manager told me since i booked with Expedia that she couldnt give me a refund. She said to make a claim on Expedia and that she would confirm what happened. So i made a claim and Expedia refused to refund because they couldnt get a hold of the hotel manager. So we paid $150 for 3 hours and bedbugs.
Commentaires de Gestion de l’hôtel
5 août 2024 par Joey, Gestion de l’hôtel
We are sorry to hear about your experience, Jacob! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
