Note fondée sur 968 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2024 par M. Athif - General Manager, Gestion de l’hôtel
Dear Véronique, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that your stay was enjoyable and that you rated it a perfect 10 out of 10. We look forward to welcoming you back in the future and continuing to provide you with the exceptional service and hospitality you enjoyed during this stay. Kind Regards.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Lovely place to stay very clean and nice staff. The bbq areas do need upgrading but otherwise lovely
Commentaires de Gestion de l’hôtel
7 oct. 2024 par M. Athif - General Manager, Gestion de l’hôtel
Dear Darren, Thank you so much for your great review and the perfect rating. We are delighted to know you enjoyed your stay and found the resort clean and the teams friendly. Thank you for the feedback on the BBQ areas. We are always looking for ways to improve, and your suggestion is definitely noted. It is great to know you still had a lovely time overall, and we would love to welcome you back for another stay soon. Kind Regards.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par M. Athif - General Manager, Gestion de l’hôtel
Dear Robyn, Thank you so much for your wonderful feedback! We are really pleased to know that you had a great stay with us and that everything met your expectations as reflected in your perfect rating. We hope to welcome you back again soon. Kind Regards.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Love this motel
Commentaires de Gestion de l’hôtel
30 sept. 2024 par M. Athif - General Manager, Gestion de l’hôtel
Dear Janet, Thank you so much for your lovely feedback with perfect 5 out of 5 rating. We are delighted to know that you loved your stay with us. Your wonderful feedback is very rewarding to our team, thank you Janet. We hope to have the pleasure of welcoming you back to our resort soon for another great experience. Kind Regards.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The unit was clean apart from all the tiny black bugs (insects) flying around.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par M. Athif - General Manager, Gestion de l’hôtel
Dear Dawn, Thank you for your feedback regarding your recent stay. We are happy to learn that you found the villa clean, though we are sorry to learn that the insects caused some inconvenience during your stay. As we are situated in a rural area surrounded by thick vegetation, and with the warmer weather, insects can sometimes be a challenge. This is why we have made sure all doors and windows are fitted with fly screens, and we also provide insect spray in each villa to help manage the situation. We thank you for your understanding and hope that, despite this, you had a pleasant stay with us. We hope to have the opportunity to welcome you back in the future. Kind Regards
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par M. Athif - General Manager, Gestion de l’hôtel
Dear Denholm, Thank you for your perfect 5 out of 5 rating. We are delighted to know that you had such a great stay with us enjoying the facilities and activities at the resort. We look forward to welcoming you back for another memorable stay soon. Kind Regards.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par M. Athif - General Manager, Gestion de l’hôtel
Dear Julie, Thank you for sharing your feedback with us. We are sorry to see that your stay did not fully meet your expectations, as reflected in your average rating. While we are pleased you chose to stay with us, we clearly missed the mark in some areas during your visit. Your feedback helps us improve, and we are thankful to you. We hope that we will have the opportunity to welcome you back in the future and provide a stay that meets all your expectations. Kind Regards
par un voyageur
Publié le 20 sept. 2024 sur Wotif
Very comfortable room with a spa bath. Staff friendly and helpful.
Only one complaint, there was no microwave in the room for heating things up
Commentaires de Gestion de l’hôtel
20 sept. 2024 par M. Athif - General Manager, Gestion de l’hôtel
Dear Emma and Mark, Thank you for your lovely feedback and rating. We are so pleased to know that you had a wonderful stay enjoying the comfortable room, spa bath and facilities. It is also great to know that our team served you well and made your stay more comfotable. Regarding your comment about the microwave, as you booked a basic Resort Room, these particular rooms do not come equipped with a microwave, kitchenette, or dining facilities. However, for your next stay, you might like to consider booking one of our Studio Villas or higher, as those do include kitchen facilities, including a microwave, which might better suit your needs. Thank you for staying with us and we hope to welcome you both back soon for another comfortable stay. Kind Regards
par un voyageur
Publié le 19 sept. 2024 sur Expedia
quiet
Commentaires de Gestion de l’hôtel
20 sept. 2024 par M. Athif - General Manager, Gestion de l’hôtel
Dear Brian, Thank you for your wonderful feedback! We are delighted to learn that you enjoyed a peaceful stay with us and are so pleased you rated your experience a perfect 5 out of 5. Providing a tranquil and relaxing setting for our guests is something we strive for, so it is great to know that we were able to offer exactly what you were looking for during your visit. We hope to welcome you back soon for another quiet and relaxing stay. Kind Regards.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
My main beef is just that they use some sort of perfumed cleaning products or air freshners that my allergies and smell sensitivity finds awful - like most perfumes, it gives me a headache. I also couldn't get the heater to work. But the bath is magnificent as is the pool which is under glass so warm enough to swim in cooler weather.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par M. Athif - General Manager, Gestion de l’hôtel
Dear Raelene, Thank you for the valued feedback with full 5 out of 5 rating. We are delighted to know that you enjoyed the bath and the pool and it is wonderful to know that the heated pool provided a warm and relaxing space, even in this cold weather. We are sorry to hear about the issues you experienced with the cleaning products. The majority of the cleaning chemicals we use are professional grade and odourless, and we do not use any air fresheners. We are also sorry to hear about the difficulty with the heater. If we had known during your stay, we would have been more than happy to assist. We appreciate your understanding and will make sure everything works perfectly for you next time. It was a pleasure having you stay with us, and we look forward to welcoming you back in the future. Kind Regards.
