Avis Marina del Sol Resort & Yacht Club

Dear Ayla, Thank you for letting us know that you did not have a good experience, and please accept our apology for not having met your expectation. Should you be able to provide us details, it will greatly help us improve.

Dear Guest, We really appreciate your feedback. We are hopping to host you again in the future. Thank you and keep safe! Marina del Sol Team!

Thank you so much for your perfect review. We really appreciate it. We were very glad that you had a great stay with us!

Dear Katherine, Thank you so much for appreciating Marina del Sol and for giving us a great score! We hope to have the opportunity of welcoming you back soon.

Dear Insiyah, Thank you for your feedback. We have addressed the facilities issues accordingly, and have procured a new resort vehicle to bring down the cost of transport.We hope to have the opportunity of serving you again in the future. Warmest regards,Rap Santos

Dear Lena, Thank you very much appreciating our views and our food!Warmest regards,Rap Santos

Thank you for giving us a good review. We hope to welcome you again.

Thank you for your kind review Mario! We are glad to know you had a peaceful stay.

Dear Cy, thank you for your feedback and appreciation of our staff, views, and services. Facilities refresh is currently ongoing and we would be glad to accommodate you in our renovated room when you come back!

Dear Robert, Thank you for sharing your honest opinion. Please allow me to respond to the points you raised. It is true that we do not offer complimentary bottled water or coffee in our rooms, but we do offer complimentary filtered water in our rooms. There are no limits to refills, which are by request. The reason for this is that we are avoiding additional plastic waste. As for the coffee, we serve complimentary French-pressed coffee at the restaurant as part of the set breakfast included in the room. Because of our natural location and the natural materials used in our rooms, ants and other small insects easily make their way inside if we have food/drinks left unattended inside.With regards to the stairs needed to navigate the natural terrain of our hillside peninsula, we do our best to illustrate these in photos, and advise guests when we can that they need to be ready for this.We do not provide a TV in our rooms in order to not distract from the beautiful views. We only have one room that has a TV, and it is the two-bedroom Seaview Casita with living and dining areas. That is the reason why the rate is doubled-- you are literally getting double the amount of bedrooms plus additional spaces, and not just because there's a TV. Wifi is available at the reception and restaurant areas only, as postpaid broadband lines are currently not yet available in our area. We are pleased to share however, that we are now awaiting installation of a new satellite internet service to help with our connectivity. Regarding the motorbike rental, we do price our rentals higher than smaller shops because we vet the units (upon checking, the unit you rented is brand new and well maintained) and our operational costs and added values are higher than theirs. I apologize that our food did not meet your expectations. Our guests often remark that our food quality is very good, and I am sorry that on this occasion, we did not live up to our guest's standards. I apologize that our service team was not able to detect this issue during your stay, so that it could be addressed immediately. Lastly, I apologize that you felt our open billing policy was an imposition on you. Guests are at liberty to pay every transaction if they wish, and can ask to be presented the bill at every transaction. Just let us know upon check-in of your preference.In summary, I'm sorry that you did not have a good experience during your stay with us. If you were able to share these with us during your stay, it would have been a great opportunity for us to be of better service to you. We take your comments seriously and will definitely consider them as we implement improvement programs.If I can be of any assistance to you, please do not hesitate to contact me.Thank you very much. Sincerely,Rapunzel SantosGM-Hospitality Group