Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
15 mars 2020 par Jane, Gestion de l’hôtel
Thank you for your rating. We hope to see you again soon.
par un voyageur
Riche en histoire
Publié le 15 juill. 2019 sur Hotelshôtel typiquement British, plein d'histoire
Commentaires de Gestion de l’hôtel
15 juill. 2019 par Jo, Gestion de l’hôtel
Thank you for your review and feedback
par un voyageur
Publié le 21 sept. 2024 sur Hotels
So bad we checked out after 15 minutes. The room was filthy, when I went to reception to complain they said it was because we were in a dog friendly room. I’m guessing that the previous occupants dog ate biryani as it was all over the floor!
The entrance to the hotel was very dilapidated, as were the corridors and our room. Wallpaper was hanging off the walls and water stains everywhere.
The images they show online are nothing like any of the areas we saw and the dust in the room was thick, clearly not having been dusted for months.
The bedding was dirty, cracks in the walls and ceiling and the telephone was filthy. The tea/coffee tray was heavily stained with various hairs all over.
The bed rest was covered in a thick layer of dust and all the areas of carpet by the skirting boards were thick with dust.
The chairs in the room were stained and thick with dust. It looked like the room hadn’t been cleaned properly for many months.
The bathroom was clean but very dilapidated. The furniture in the room was very old, heavy and dated. The room we had looked nothing like the photos on the website.
We complained to the manager who was helpful and asked housekeeping to go and clean the room. When the housekeeping staff came to reception I heard them say to the manager that the room was ‘a sh*t tip’.
We had traveled from Southampton and the last thing we wanted to do was find another hotel, but to be honest we’d rather have slept in the car! We did get a refund thankfully.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Francesca Graham , Gestion de l’hôtel
Dear Tom D,Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered during your stay with us. This is certainly not the standard we aim to provide. We appreciate your understanding and are glad our manager was able to assist you promptly. We value your feedback and hope we have the chance to serve you better in the future.Kind Regard
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Friendly staff.
Excellent location for the Buxton Opera House.
Good value for money.
Would definitely stay again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Francesca Graham , Gestion de l’hôtel
Dear Elaine,Thank you for your lovely review. We're delighted to learn that you found our staff friendly, enjoyed our excellent location, and found good value in our services. We look forward to welcoming you back in the future.Kind Regards,
par un voyageur de Hove
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Francesca Graham , Gestion de l’hôtel
Dear Steve,Thank you for taking the time to review your recent stay with us. We are pleased to know that your overall experience was good. Your feedback is invaluable in our ongoing effort to improve our services. We hope to have the pleasure of welcoming you back again soon.Kind Regards
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The hotel may be old and very historic, but is a great palce to stay when we go to the Opera House which is only a 2 minute walk away.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hannah Tatton, Gestion de l’hôtel
Dear Robin,Thank you for your review. We are delighted that you appreciate our historic hotel and its convenient proximity to the Opera House. We look forward to welcoming you back for your future visits.Kind Regards,Hannah TattonAssistant Reception Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
WiFi is a bit patchy, room also very warm due to heating being on when it was a warm
Sunny day. Bed also a bit hard
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hannah Tatton, Gestion de l’hôtel
Dear Leonard,Thank you for taking the time to review your recent stay with us. We are pleased to hear you had a positive experience. Your feedback is valuable to us and will be shared with the team. We look forward to welcoming you back at our hotel in the near future.Kind Regards,Hannah TattonAssistant Reception Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hannah Tatton, Gestion de l’hôtel
Dear Alison,Thank you for taking the time to share your feedback on your recent stay with us. We are sincerely sorry that your experience did not meet your expectations. Your comments provide invaluable insights that help us improve our service quality. We hope to have the opportunity to better serve you in the future.Kind Regards,Hannah TattonAssistant Reception Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Restuarant menu very limited
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hannah Tatton, Gestion de l’hôtel
Dear Arthur D,Thank you for taking the time to share your feedback. We are sorry to hear that you found our restaurant menu limited. We strive to offer a diverse range of dishes to cater to different tastes. We value your input and will consider it in our ongoing efforts to improve our services. We hope to have the opportunity to welcome you back in the future.Kind regards,Hannah TattonAssistant Reception Manager
