Note fondée sur 406 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
12 janv. 2020 par Customer Care, Gestion de l’hôtel
Thank you for taking the time to share your feedback. Based on how you rated us, we apologize to know that we fell short of your expectations. It would be great if you can give us specifics about your experience during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future.
par un voyageur
Très bien
Publié le 29 déc. 2019 sur HotelsParfait sauf le petit déjeuner pain sec et nourriture non fraîche
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The room was really clean
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sabrina,Thank you for the perfect rating! We're delighted to hear that you found the room really clean. We appreciate your feedback and hope to welcome you back for another great stay!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Heather,It is rewarding to receive a 5-star rating from our guests, inspiring us to maintain our high service standards. We’re overjoyed that you had a pleasant stay and look forward to welcoming you back on your next visit.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Sandra,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. Being regarded so highly by you is an honor!Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
My bed had hair in it. The room was smelly, and it was not clean. TV did not work. Way too expensive for the cost. The hotel should have 1 star.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jahanna,Thank you for your feedback. We’re sorry to hear about the issues with cleanliness, the TV, and the overall condition of your room. Your comments are being taken seriously, and we will work on improving these aspects to ensure a better experience for our guests.Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Getting a 10-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Aisha,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Needs more housekeeping floors in room and bathroom was nasty the bed was not made when I checked in know towels was in.there no toilet paper in bathroom the bed sleeps very uncomfortable
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Diane,We're sorry to hear about the cleanliness and comfort problems you experienced. We’ll review your feedback with our housekeeping team to ensure improvements are made. We appreciate your input as it helps us enhance our guest experience.Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Margaret,We are overjoyed to receive your ten-star rating! Thank you for selecting our hotel and taking the time to provide such positive feedback. We work hard to ensure that our guests have a positive experience, and we're thrilled to hear that your stay exceeded your expectations. We hope to see you again in the future and provide another pleasant stay. Thank you for your outstanding rating!Sincerely, Hotel Manager
