Note fondée sur 242 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2024 sur Expedia
Great little guest house, clean and very quiet location, yet an easy 10 min walk into town. Would have been better if pool was cleaned at least twice a week, they clean it on Monday, so by Saturday it was a little murky, but fine enough. And also provide additional garbage bags as you had to take out your own rubbish.
par un voyageur
Publié le 29 juin 2023 sur Expedia
Quiet, clean, convenient, close to everything. Walked to town via beach.
par un voyageur
Publié le 20 nov. 2022 sur Expedia
par un voyageur
Publié le 14 mars 2022 sur Expedia
The location is fairly quiet considering you are close to the main road coming in to Byron. Cleanliness was ok, ac was pretty flirty it needs to be cleaned, smell of mould and visible on blades. the reliance on guests taking trash out and cleaning glasses etc probably isn’t the best thing, drinking glasses were filthy and clearly relying on the previous persons quick clean up before going doesn’t work. We did have rain, but can imagine it would be nice hanging around the pool if it was sunny. Check in was seamless and easy.
Cleanliness wasn’t amazing and if this was improved then would change the whole place, as first impressions count right? Price was up there considering the distance out of Byron. If the small things were improved I would definitely stay there again, otherwise I would probably stay somewhere more central for a similar price. All the best!
par un voyageur
Publié le 19 mai 2021 sur Wotif
Commentaires de Gestion de l’hôtel
31 mai 2021 par Cove Studios, Gestion de l’hôtel
Unfortunately we are unable to respond to this review as there are no comments/feedback.
par un voyageur
Byron Cove now called Cove Studios
Publié le 25 avr. 2021 sur HotelsWe were emailed the day before our stay, that there was a change of management and that the included breakfast and daily housekeeping was not included during ‘half’ our stay. (It ended up being for the duration of our stay). Just a bit late to find anything else. These things would have made a difference especially being a 15 min walk from the cbd and not driving. It is only one room and I thought for the price it was definitely overpriced and not worth the money. I am hearing impaired and phoned management to ask how to activate the ‘closed captions’ but they never got back to me with a solution. It is the little things that go a long way. It did seem to me this was a place that was taking advantage of Byron being a in-demand tourist destination. They definitely need to improve!!!!
Commentaires de Gestion de l’hôtel
26 avr. 2021 par Richelle - Property and Operations Manager, Gestion de l’hôtel
Hi Rachel, thank you for staying with us back in March and for taking the time to write this review.
We sincerely apologise for such late notice of the change in management. We understand how frustrating this must of been and we are so sorry that no one from the management team got in touch with you on how to activate closed captions. We certainly see a need for improvement in our communication and failed in this regard to provide you with the service we strive for.
It is worth noting that you chose to stay with us for only one night and we happily refunded you the remaining nights you booked in full.
As a small and passionate team we take feedback very seriously and have taken all of your comments on board.
par un voyageur
Publié le 22 mars 2021 sur Wotif
false advertising. Breakfast supposed to be included, but told that no longer provided when we arrived.
No hot water in the morning - had to leave without a shower
When we arrived, someone told us we would be contacted for a discount because of no breakfast
Not happened
Commentaires de Gestion de l’hôtel
26 avr. 2021 par Richelle - Property and Operations Manager, Gestion de l’hôtel
Thank you for taking the time to write this review.
We contacted you prior to your arrival and informed you of the change in management. Unfortunately mid-way of this explanation you did not allow our management team to continue speaking or even give us the opportunity to offer any sort of compensation.
We received no email correspondence or another call from you in the lead up to your check in in regards to the changes.
We were never notified of no hot water. Had we been aware, we certainly would have arranged our maintenance team to respond at their earliest convenience. We are so sorry you had to leave without this.
We understand that pleasing everybody is not always possible and regret that we were not able to meet your personal requirements on this occasion.
We can only offer you our sincerest apologies.
par un voyageur de Sydney
Publié le 30 nov. 2020 sur Wotif
We loved the location and it was very relaxing and breakfast was great, Staff very friendly would recommend to anyone wanting a quite relaxing place. Definitely will come back and stay again.Byron Cove Beach House is very special its not a big motel but a small warm place to stay. :) :) :)
par un voyageur de Sydney
Publié le 13 oct. 2020 sur Expedia
Isolated property however some of our sheets weren't that clean.
par un voyageur de Newcastle
Publié le 27 juill. 2020 sur Lastminute
Only 5 beach houses so nice and private. It was a 12 minute walk into town so we could leave our car parked the whole time. The on site manager was excellent, accommodated everything we needed (which wasn’t much as everything is so well set out and provided for). Breakfast was very nice, great coffee! We will be back.
Commentaires de Gestion de l’hôtel
27 juill. 2020 par Mackenzie BCBH, Gestion de l’hôtel
Hi Errin, thank you so much for taking the time to review your stay with us! We hope to see you again soon :)
Mackenzie BCBH
