Note fondée sur 902 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par patrick de Montreal et Paris
Publié le 3 janv. 2016 sur Hotels
Très bien en général, chambre spacieuse et jolie, personnel au petit soin, restaurent très bon et à distance de marche de tout.
Petits points négatifs:
J'ai deu montrer ma réservation pour prouver que le stationnement était inclus
La cuisine est inutilisable car il n'y a rien pour cuisiner( poile, casserole..,) dans la chambre.
Le frigo était sale
Les boissons ne sont pas incluses avec le petit déjeuner.
Ces remarques négatives sont plus pour l'hôtel
Que pour les futurs clients car c'est vraiment des petits détails qui n'affectent pas le séjour.
Commentaires de Gestion de l’hôtel
6 janv. 2016 par Viri Alvarez, Gestion de l’hôtel
Dear
Dear Patrick,
We expect all of our guests to thoroughly enjoy their visit at The Bahia
Hotel and we’re pleased to say that the great majority truly do. We’re sorry that some aspects of your stay didn’t meet your expectations. We have carefully evaluated your comments and are taking immediate steps to address your concerns. If your travels bring you back to Cabo San Lucas, we sincerely hope you will allow us another opportunity to demonstrate you the service quality for which we are know.
Warm Regards
Viri Alvarez, Guest Ambassador
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Reservations manager , Gestion de l’hôtel
Dear Ms. Rebecca, Thank you so much for your feedback! We are thrilled to hear that you had an excellent experience at Bahia Hotel & Beach House. Your satisfaction is our top priority, and we truly appreciate your positive remarks.If there is anything specific you enjoyed or any suggestions you have for us, please feel free to share. We look forward to welcoming you back in the future!Best regards,
par un voyageur
Publié le 12 août 2024 sur Expedia
My husband & I always celebrate our anniversary with an annual trip to Cabo, and our stay at Bahia Hotel & Beach House was one of our favorites / if not the best time we've had! First off, the Bellmen & Front Desk are so welcoming & friendly. We arrived well before check-in time so our room wasn't ready, but greeted us with a glass of rose & got us all checked in & set up so we could get to our room as soon as it was ready. They have bathrooms right off the lobby, so we were able to quickly change & head out to the pool and beach.
The rooms are clean & modern. We had a room facing the street and it was quiet, even on a Friday & Saturday night. The beds were super comfortable and the room comes stocked with plenty of amenities (at a cost, obviously), hair dryer, La Labo toiletries and super comfy robes.
The location is superb and very walkable. Literally a block from the beach & all the waterfront beach clubs, and 5-min walk to the marina if you're renting a boat or meeting a tour.
All of the staff we interacted with - whether at the coffee shop (which had quick service & an incredible menu) to the pool bar - everyone was lovely and always available.
We are already planning our next trip back to Cabo, and returning to Bahia!!
Commentaires de Gestion de l’hôtel
13 août 2024 par Reservations Manager , Gestion de l’hôtel
Dear Ms. Tatiana, Thank you so much for your wonderful feedback! We are thrilled to hear that your anniversary celebration at the Bahia Hotel & Beach House was one of your favorites and that you enjoyed your stay with us.It’s fantastic to know that our Bellmen and Front Desk team made a positive impression and that you appreciated the little touches like the glass of rosé and our convenient lobby bathrooms. We’re also pleased that you found our rooms clean, modern, and comfortable, and that our location worked out perfectly for your plans in Cabo.Your compliments about our coffee shop and pool bar staff are greatly appreciated. We’re proud of our team and will be sure to pass along your kind words.We look forward to welcoming you back for your next trip and making more special memories together. If there’s anything specific you’d like to arrange for your return, please don’t hesitate to let us know!Warm regards,
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The hotel was clean and had great customer service.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Reservations Manager , Gestion de l’hôtel
Dear Ms. Shelly, Thank you for your kind feedback! We're delighted to hear that you found our hotel clean and that you experienced great customer service during your stay.At Bahia Hotel & Beach House, we strive to provide a comfortable and memorable experience for all our guests. Your comments are greatly appreciated and will be shared with our team as recognition of their efforts.We look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
par un voyageur de Orland Park
Publié le 15 juill. 2024 sur Expedia
Love this property. I have been here 4 times. It’s the only place I’ll stay in Cabo.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Reservations Manager , Gestion de l’hôtel
Dear NicoleThank you so much for your kind words and continued loyalty to Bahia Hotel & Beach House! We truly appreciate your preference and are thrilled to hear that you love our property. It's guests like you who make our efforts worthwhile.We look forward to welcoming you back for your fifth visit and ensuring each stay is just as enjoyable as the last. If there's anything we can do to enhance your experience or if you have any special requests for your upcoming stay, please don't hesitate to let us know. We're here to make your time with us in Cabo exceptional.Warm regards,
par un voyageur
Publié le 10 juill. 2024 sur Expedia
The staff was top tier.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Reservations Manager , Gestion de l’hôtel
Dear Mr. Nicholas,Thank you for your kind words! We’re thrilled to hear that you had a great experience with our staff at Bahia Hotel & Beach House. They work hard to ensure every guest has a memorable stay, and it’s wonderful to know their efforts made a positive impression on you.If there's anything more we can do to enhance your future visits or if you have any other feedback, please feel free to share. We look forward to welcoming you back soon!
par un voyageur
Publié le 8 juill. 2024 sur Expedia
The property was extremely nice for the price point and just a 5 minute walk to the beach (if you don't use their free golf cart service). The rooms were modern, updated, and very comfortable, and the service was what you'd expect from a fine establishment, so no complaints at all. If you are doing tours and outdoor activities, rather than enjoy a resort and amenities, this is probably one of your best options in the area.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Reservations manager , Gestion de l’hôtel
Dear Mr. Joseph, Thank you for sharing your experience with us!We are thrilled to hear that you enjoyed your stay at our property and found it to be extremely nice for the price point. It's wonderful to know that you found our rooms modern, updated, and very comfortable, and that our service met your expectations.We appreciate your feedback regarding our convenient location just a 5-minute walk to the beach, and we're glad you found our golf cart service useful. It's great to hear that our location and amenities suited your preference for tours and outdoor activities.We look forward to welcoming you back to Bahia Hotel & Beach House whenever your travels bring you to the area. If there is anything else we can assist you with in the meantime, please do not hesitate to contact us.Warm regards,
par un voyageur
Beautiful hotel!
Publié le 6 juill. 2024 sur HotelsOnly stayed for one night, but it was a very comfortable, clean, & beautiful room. Walking distance to the beach and other restaurants/bars. We would definitely stay again.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Reservations manager , Gestion de l’hôtel
Dear Brianna, Thank you so much for your wonderful feedback!We are thrilled to hear that you had a comfortable and enjoyable stay with us at Bahia Hotel & Beach House. Providing a clean and beautiful room, along with convenient access to the beach and nearby restaurants and bars, is always our goal. It's great to know that we met your expectations.We look forward to welcoming you back for another fantastic stay whenever your travels bring you to the area. Please do not hesitate to contact us if there is anything more we can assist you with.Warm regards,
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Staff was wonderful. The property is overpriced for not being on the beach and the area. We have stayed at other places in the Marina that were half the price and better. There is no option for all inclusive and the daily breakfast is a scam. You are limited to the “America breakfast”. Two eggs, potatoes, and sausage. No substitutions and can’t order anything else on the menu without being charged, including juice and drinks. One serving or you are charged again. The prepaid price was only about $2 less than ordering straight from the menu. There are better options in the area. Charging a resort fee is ridiculous. There is no reason to charge an additional $55 a day resort fee for nothing extra but spotty WiFi.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Reservations Manager , Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us to improve our services.We're pleased to hear that you found our staff wonderful. However, we sincerely apologize for any dissatisfaction you experienced during your stay. Your comments regarding the pricing, breakfast options, and resort fee are noted, and we take them seriously.We strive to provide fair pricing and value to our guests, and we regret if our current offerings did not meet your expectations. Your feedback regarding the breakfast options and the resort fee will be shared with our management team for review and improvement.Please know that we continuously work towards enhancing our guest experience, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.If there is anything else you would like to discuss or if you have any further feedback, please feel free to reach out to me directly.Warm regards,
par un voyageur
Publié le 25 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juin 2024 par Reservations manager , Gestion de l’hôtel
Dear Ms. Theresa, Thank you for your excellent review! We're thrilled to hear you had a wonderful experience at Bahia Hotel & Beach House. We look forward to welcoming you back soon!
