Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Luis Betancourt, Social Media Assistant, Gestion de l’hôtel
Hola, Jeff!Thank you for your recent visit. Your rating is very valuable to us, and we look forward to seeing you again at your Home away from Home. Greetings from Paradise! Warm greeting from paradise.
par un voyageur
Publié le 19 août 2024 sur Expedia
We had a great and relaxing family vacation!!
Commentaires de Gestion de l’hôtel
19 août 2024 par Luis Betancourt, Social Media Assistant, Gestion de l’hôtel
Hola, Yosef!Thank you for your review and kind words! We're thrilled to know that you and your family had a great and relaxing vacation. We look forward to welcoming you back for another wonderful stay.Sunny Greetings!
par un voyageur
Publié le 18 août 2024 sur Expedia
Great location and scenery. We would recommend this hotel if it wasn’t for a terrible experience we had with their customer service team. The issue was that they mistakenly charged a mini bar soda can to our tab. We immediately informed them that we never touched nor consumed any of the mini bar products or drinks. They literally called us liars and they insisted that we took the drink. After minutes in the phone with their room service manager, they hung up on my wife and eventually removed the erroneous charge. This was literally the final interaction we had with them as we were checking out of the hotel. They ruined our memory of the stay over their insistence that we consumed something we actually didn’t. It’s just a soda and we could have just paid it and went on with our lives but in principle and they way they dealt with the issue is inexcusable.
Commentaires de Gestion de l’hôtel
22 août 2024 par Luis Betancourt, Social Media Assistant, Gestion de l’hôtel
Hola, Alfredo!Thank you for your feedback and for appreciating our location and scenery. We sincerely apologize for any inconvenience you experienced during your stay. Your comments are important to us; therefore, when you reported the minibar charge, we promptly investigated the matter to ensure you had a pleasant experience. The misunderstanding occurred because drinks from outside were mistaken for our minibar beverages, which are all marked with our logo. Once we identified the issue, the charge was promptly removed to your satisfaction, as our main goal is to ensure you have an incredible experience. We regret any discomfort this may have caused during your visit. We look forward to welcoming you back and providing the excellent service that has characterized us over the years.Warm Greetings!
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Luis Betancourt, Social Media Assistant, Gestion de l’hôtel
Hola, Halil!Thank you for your recent visit. Your rating is very valuable to us, we look forward to seeing you again in your Home away from Home. Warm Greetings from Paradise!
par un voyageur
Publié le 16 août 2024 sur Expedia
Atención del Personal
Commentaires de Gestion de l’hôtel
17 août 2024 par Luis Betancourt, Social Media Assistant, Gestion de l’hôtel
¡Hola, Hector!Muchas gracias por tu reciente visita, tu calificación y comentarios son muy valiosos para nosotros. Nos encanta que el servicio haya cumplido con tus expectativas. Esperamos verte de nuevo muy pronto en el Paraiso.Saludos Soleados!
par un voyageur
Publié le 15 août 2024 sur Expedia
Perfect stay! Third time there
Commentaires de Gestion de l’hôtel
15 août 2024 par Luis Betancourt, Social Media Assistant, Gestion de l’hôtel
¡Hola, Larry!Thank you for choosing us again! We're thrilled to know we've exceeded your expectations every time. We hope to see you soon. Greetings from your Home away from Home!
par un voyageur de Merrillville
Publié le 14 août 2024 sur Expedia
The service was awesome! The front desk person her name starts with an A with red lipstick she was so accommodating to us and I appreciate it! I already forgot her name. She was AWESOME! The staff is fast to accommodate you and my fav was breakfast and the swim up bar food. Excellent we will be back next year!
Commentaires de Gestion de l’hôtel
14 août 2024 par Luis Betancourt, Social Media Assistant, Gestion de l’hôtel
Hola, Keziah!Thank you so much for taking the time to write such a wonderful review. Our loyal guest’ opinions are very important to us. We are pleased to know that you enjoyed your stay, from the facilities to the service offered by our staff. Our core mission is to orient our Staff to serve and make our visitors as part of the Casa Dorada Family. Anahi is very happy to hear your Amazing comments. We can't wait to see you soon.Warm Greetings!
par un voyageur
Publié le 13 août 2024 sur Expedia
Service
Commentaires de Gestion de l’hôtel
14 août 2024 par Luis Betancourt, Social Media Assistant, Gestion de l’hôtel
Hola, Osvaldo!Thank you for your review, especially for your kind comments about the excellent service provided by our staff, who take care of every detail to provide an unforgettable experience. We hope to see you soon in your Home away from Home.Sunny Greetings!
par un voyageur
Publié le 9 août 2024 sur Expedia
I have nothing negative to say about this property. The staff and service were fantastic. The hotel was spotless and had numerous dining options on site in addition to the streets surrounding the property. They also have 24 hour taxi service available on site. The pools were great and the beach access was a short walk down a couple flights of stairs. The beach was clean and the water was beautiful and swimmable. Most of Cabo's beaches are not swimmable b/c the waters are too rough. Not this beach! It was perfect! There are a bunch of bars and dining options right behind the hotel that line the beach. I did not get a chance to use the spa so I cannot provide any feedback on that.
Commentaires de Gestion de l’hôtel
12 août 2024 par Luis Betancourt, Social Media Assistant, Gestion de l’hôtel
Hola, Stephanie!Thank you very much for your kind comments about our facilities and location. We are located at the swimmable blue flag Medano Beach just five minutes stroll from downtown and the marina of Cabo San Lucas. It’s a pleasure to make you feel special every time. Our core mission is to orient our staff to serve and make our visitors as part of the Casa Dorada Family. We hope to see you soon in Paradise.Sunny Greetings!
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Luis Betancourt, Social Media Assistant, Gestion de l’hôtel
Hola, Cheryl!Thank you for your recent visit. Your rating is very valuable to us, we look forward to seeing you again in your Home away from Home. Warm Greetings from Paradise!
