Ratings based on 883 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 13, 2024
Overall, a wonderful experience, and I would go back! Everyone was very helpful and friendly, the food was delicious, and the facilities were clean and nice! Service was sometimes slow & the shower lips are very low and easily overflow which is annoying but both were very manageable and didn't degrade my experience.
We did have some issues with transportation offsite as well but I consider that separate separate from the resort experience.
Comment from Hotel Management
Dec. 13, 2024 by VV, Hotel Management
Thank you for sharing your experience and kind words about our team, food, and facilities! I’m sorry to hear that the slow service and the shower design are causing inconvenience. Your feedback is invaluable, and we’ll work on improving these areas. On. your next visit, we’ll strive to every detail is perfect for you. We can’t wait to welcome you back soon!
by A traveller
Posted Sep. 17, 2024 on Expedia
Comment from Hotel Management
Sep. 18, 2024 by VV, Hotel Management
Thank you, David! See you very soon!
by A traveller from Streamwood
Posted Sep. 16, 2024 on Expedia
Loved it! Staff was lovely, always going the extra mile to be welcoming, hospitable and professional. In general, house keeping was good with upkeep of room and keeping toiletries stocked up. Rooms and property were clean.
Comment from Hotel Management
Sep. 17, 2024 by VV, Hotel Management
Thank you for sharing your comments with us! We will see you again soon!
by A traveller from Edmond
Posted Sep. 15, 2024 on Expedia
So many restaurants to choose from and the food and staff were excellent!
Comment from Hotel Management
Sep. 16, 2024 by Grand Fiesta Americana Los Cabos Golf & Spa, Hotel Management
Hello Arlen,I am very happy to hear that your experience at the hotel was excellent. It is great to know that everyone treated you kindly and provided all the care during your stay. We appreciate you recognizing the attitude and efficiency of our team. See you soon!
by A traveller
Posted Sep. 9, 2024 on Expedia
They try to sell one of those share time. And they even force their way in to the sale, i wasn't interested since the beginning, and the salesmen got mad to me and blow me over, got mad to me because i didn't agree to buy the time share, and then, i notice the service got bad, it was all inclusive and they never refill my fridge, i have to keep asking fort them to refill and they didn't, aslo the beach is clean private but it is a lot of stones and coral, is no place to swim or relax due the risk of been troun against the coral rift. Bottom line. My experience wasn't the best😪😪😪
Comment from Hotel Management
Sep. 11, 2024 by Grand Fiesta Americana Los Cabos Golf & Spa, Hotel Management
Dear Rodrigo,Thank you for sharing your experience. We will take your comments into account as we continue to improve our services. We understand your concern regarding the beach and appreciate your observation. However, it is a beautiful and discreet spot, practically exclusive, offering moments of tranquility and unique beauty.If on your next trip you wish to explore beaches more suitable for swimming, we will be delighted to provide you with recommendations for other options in the area. Please do not hesitate to contact your concierge, who will be at your disposal to assist with any requests you may have during your stay.We look forward to welcoming you back in the future.Sincerely,
by A traveller
Posted Sep. 8, 2024 on Expedia
Excellent customer service and food options.
Comment from Hotel Management
Sep. 9, 2024 by Andrea, Hotel Management
Hello Sandra, thank you for your kind words! Your opinion is very important to us. We hope to welcome you in your next vacation!
by A traveller
Posted Sep. 8, 2024 on Expedia
Comment from Hotel Management
Sep. 9, 2024 by Andrea, Hotel Management
Hola Ziaul, thank you for taking the time to rate your experience with us. We're truly sorry to see that your stay didn't meet your expectations. While we didn't receive any specific feedback, we would greatly appreciate the opportunity to learn more about in how we can improve. Please, feel free to contact us directly.We hope to welcome you again and provide you with a better experience in the future.
by A traveller
Posted Sep. 7, 2024 on Expedia
Cleanliness, staff, site, was excellent.
Comment from Hotel Management
Sep. 9, 2024 by Andrea, Hotel Management
Hola Hector!thank you so much for the feedback! We're thrilled to know that you enjoyed your stay and that our services met your expectations. Your kind words help us to continue striving for excellence.
by A traveller
Posted Sep. 4, 2024 on Expedia
Not recommended
Comment from Hotel Management
Sep. 5, 2024 by Andrea, Hotel Management
Hello Than, thank you for sharing your feedback. We're sorry to hear that your experience did no met your expectations. We strive to provide the best possible service to our guests, and we would greatly appreciate if you could provide more details about your stay. This will help us to better understand your concerns and make any necessary improvements.Best regards.
by A traveller
Posted Sep. 4, 2024 on Expedia
We have families trip for 3 nights at this place and experienced terrible service started from rude receptionist , inconvenience room arrangement , this hotel is very old and not remodeled up to current level no usb pot for charging phone, our luggage was not put in the room took 4 hours to call them and get the luggage , for the transportation they charge a lot cheaper of money to get 20 minute ride
Most importantly the food over there was terrible , breakfast and lunch they only offer outdoor seating with lots of fry all over your food
Comment from Hotel Management
Sep. 5, 2024 by Andrea, Hotel Management
Hello Kevin, thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our resort did not meet your expectations. We strive to continuously improve, and your comments help us to ensure a better experience to our future guests.We hope to have the chance to welcome you back in the future, with a stay that reflects the high standards we are known for.
