Note fondée sur 254 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
5,0 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2023 par Guest Service , Gestion de l’hôtel
Thank you very much, Mirelle, for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Service , Gestion de l’hôtel
Thank you very much, Jeffery, for reserving with us at Grand Velas Los Cabos. Your perfect rating reflects our commitment to your satisfaction, and we hope to repeat all these glorious moments with you soon.Until then, we remain at your faithful service,
par un voyageur de CDMX
Publié le 17 août 2024 sur Expedia
Hermoso hotel con vistas espectaculares y con los mejores restaurantes incluidos en el precio, altamente recomendado!
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Service , Gestion de l’hôtel
Muchísimas gracias, Sr. Jorge, por brindarnos el tiempo de valorar su reciente experiencia vacacional en Grand Velas Los Cabos. Realmente esperamos haber cubierto todas sus expectativas con nosotros, y esperamos tener el gusto de volver a hospedarle en un futuro próximo.Estamos a sus órdenes.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Service , Gestion de l’hôtel
Gurbej, we sincerely appreciate your perfect rating of Grand Velas Los Cabos. Knowing that you enjoyed your stay to the fullest motivates us to continue offering exceptional experiences.Until then, we remain at your service.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Service , Gestion de l’hôtel
Thank you so much, Robert, for granting us your perfect rating on your recent vacation experience in Grand Velas Los Cabos. Were delighted to know that we have surpassed your expectations and hope that you will enjoy our hospitality again soon.Until then, we remain at your service.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Lovely property with beautiful views, nice rooms, excellent staff and good dining options. The buffet restaurant, Frida and Lucca restaurants were excellent food and service (portions could be a bit bigger, but the resort is all-inclusive so you can always order more). We had a problem with musty odor in one of our rooms which despite staff trying to replace/clean a carpet, did not abate. It limited our ability to use the room, which was part of a two-bedroom ambassador suite we reserved. On that note, the 2-BR suite is not really a suite. It is two adjoining rooms. The listing on Expedia also indicated a "plunge pool" (in two places on the listing), which is not part of this room class. I pointed that out to management as it is essentially false advertising. The management offered us a concession on a future stay and we would happily stay there again, but I think the ambassador 2-BR family suite is not advertised correctly.
The pools are beautiful and there are nice amenities like a kids club, teen club, ping pong, etc. The beach at the resort is not swimmable but excursions from Cabo are easily arranged through 3rd parties and it only takes about 20 minutes to get to the marina, where there is also a public beach easily accessible. All in all, we'd happily stay there again, and anticipate the management will honor their commitment to remediating the inconvenience we experienced with the room issue. Thanks!
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Service , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details of your observations with our marketing team to ensure that our information is correct and meets your expectations.As always, we remain at your service.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Absolutely incredible. Highly recommend, especially with kids. I can go on and on. This is the definition of 5 star property on every level.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Guest Service , Gestion de l’hôtel
Brooklynn, all of us at Grand Velas Los Cabos are very excited to learn that you had a great stay with us and that you took the time to share your feedback. Knowing that your expectations were fulfilled truly motivates us. We hope that you will return to our beautiful paradise when you’re making plans for more wonderful vacation experiences. As always, we remain at your service.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Beautiful, clean and excellent property! Assigned concierge (Daniel) did an excellent job! Perfect for kids and family, lot of kid activities, tasty food, cosy rooms and staff took excellent care of us - will definitely visit again!
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Guest Service , Gestion de l’hôtel
Sr. Asad, all of us at Grand Velas Los Cabos are very excited to learn that you had a great stay with us and that you took the time to share your feedback. Knowing that your expectations were fulfilled truly motivates us. We hope that you will return to our beautiful paradise when you’re making plans for more wonderful vacation experiences. As always, we remain at your service.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
10/10 on everything! Tell the world
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Guest Service , Gestion de l’hôtel
Royce, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Los Cabos when you’re making plans for more "10/10" vacation experiences. As always, we remain at your service.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Everyone was very welcoming and friendly their kids club is the absolute best definitely recommend to families traveling with children. Everything is definitely inclusive!!
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Guest Service , Gestion de l’hôtel
All of us at Grand Velas Los Cabos are very excited to learn that you had a great stay with us and that you took the time to share your feedback. Knowing that your expectations were fulfilled truly motivates us. We hope that you will return to our beautiful paradise when you’re making plans for more wonderful vacation experiences. As always, we remain at your service.
