Ratings based on 915 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 13, 2024 on Expedia
Costco and supermarket was just across the road. However, it was not geared up for pedestrians and was dangerous as there was no formal crossing point.
Comment from Hotel Management
Sep. 17, 2024 by ANafarrate/GMgr, Hotel Management
Thank you for visit. We are sorry about the location and inconvenience.
by A traveller
Posted Sep. 1, 2024 on Hotels
The Hotel was clean and the stuff was super nice. But the room didn't have a window to open for circulation and like all other hotel's that I stayed air in air out..
Comment from Hotel Management
Sep. 4, 2024 by Mhernandez, Hotel Management
Sorry for the inconvenience. It is for the security of our guests.
by A traveller
Posted Aug. 27, 2024 on Expedia
The time to get to beach
It was good 40 minutes
And not 3 minutes like the mentioned on reservation
Comment from Hotel Management
Aug. 29, 2024 by ANafarrate/GMgr, Hotel Management
We are sorry for the misunderstanding regarding the time and distance to the nearest beach. Thank you for your kind visit and preference.
by A traveller
Posted Jul. 31, 2024 on Expedia
Only thing I didn't liked its that laundry was out of service
Comment from Hotel Management
Aug. 3, 2024 by ANafarrate/GMgr, Hotel Management
We are really sorry for this inconvenience. We are trying to fix this problem as soos as possible!!
by A traveller from Richardson
Posted Jul. 10, 2024 on Expedia
Comment from Hotel Management
Jul. 12, 2024 by ANafarrate/GMgr, Hotel Management
Muchas gracias por su amable calificación a nuestros servicios, esperamos tenerle de regreso en esta su casa muy pronto de nuevo!
by A traveller
Posted Jul. 3, 2024 on Expedia
Comment from Hotel Management
Jul. 9, 2024 by ANafarrate/GMgr, Hotel Management
Muchas gracias por compartirnos su amable calificación a nuestros servicios, esperamos su pronto regreso!
by A traveller
Posted Jun. 16, 2024 on Expedia
This hotel is very clean. The rooms are clean and the beds are comfortable. The staff is amazing! Very friendly and willing to help with anything they can. There was only one night where some drunk english speaking (I assume a fellow American) was yelling and banging on a room door trying to get in. The front desk called the police and the situation was resolved quickly. Talked to the front desk and they said thats the first time that had ever happened there. I believe them as the other 6 nights there was no issues and it was very quite. There is a bank next door that had the best exchange rates that we found. There are local buses that go in the area where the mall, restaurants, and clubes are at. 16 pesos per a person one way.
Comment from Hotel Management
Jun. 18, 2024 by Mhernandez, Hotel Management
We really appreciate your comments and we apologize for the inconvenience for the other guest.
by A traveller
Posted May 14, 2024 on Expedia
Comment from Hotel Management
May 17, 2024 by Mhernandez, Hotel Management
Thank you for your comments. We hope come soon
by A traveller
Posted May 5, 2024 on Expedia
Comment from Hotel Management
May 28, 2024 by ANafarrate/GMgr, Hotel Management
Apreciamos su tiempo que le ha tomado compartirnos su opinión y nos complace saber que disfrutó de su estancia. Esperamos servirles de nuevo muy pronto!
by A traveller
Posted Apr. 24, 2024 on Hotels
Hidden Gem!
Comment from Hotel Management
Apr. 24, 2024 by ANafarrate/GMgr, Hotel Management
Thank you for your kind comments about your stay!
